Brian Carvell Email & Phone Number

Woods Hole, Massachusetts, United States

Provide financial support, direction, and oversight for a historic private Club of 600+ members.• Oversee annual Budget process; prepare budget presentations for Finance Committee and Board of Governors’ approval.• Collaborate with Finance Committee to create ad hoc analyses and presentation materials for Committee, Board and/or Membership meetings • Manage financial oversight and tracking of the 2023-2024 Golf Course Master Plan, a $2.5M renovation project reconfiguring the course layout. Project tracking from inception to completion, collaborating with the management team, contractors and Finance Committee to ensure alignment to budget and adherence to scheduled completion milestones throughout. • Author process documentation for Business Office policies, month-end close process, Accounts Payable and Accounts Receivable.• Partner with IT Managed Service provider to optimize shared folder access matrix for internal users.

Plymouth, Mi

Support Small-to-Medium Business (SMB) and Enterprise-class customer base of 150K with $500M in annual revenue, comprising fewer than 10% of the overall regional subscriber base and 35% of total Revenue growth. Partner with Business Development, Operations, Marketing and Business Analytics to accurately manage the trajectory of the business.• Prepared and oversaw annual regional Business Services annual budget and monthly forecast process; the scope including subscribers, revenue, expense, sales, and headcount.• Collaborate with Business Development leadership to take ownership of and automate reporting with regard to proactive network build initiatives, growing from $5M of incrementally funded capital expenditures in 2015 to $33M in 2017.• Developed standardized Finance approval process for Access Agreements and Right-of-Entry fees, enabling additional footprint expansion via partnerships with property management entities (ex: malls).

Plymouth, Mi

• Prepared annual budget and monthly revenue forecast of approximately $3B annualized across four lines of business and three states; analyzed actual revenue performance monthly and provide detailed postmortem vs. budget, forecast, and prior month for Region/Division review.• Collaborated with Marketing and Business Services departments to develop and submit monthly subscriber forecasts and annual budget comprising 1.6M subscribers.• Managed/oversaw Regional portion of corporate initiative involving the multi-dwelling accounts base, comprising 30% of the overall footprint. This effort included audit, analysis and resolution processes to restate tracking and reporting of this subscriber base, representing approximately 75,000 Master accounts in partnership with the Division and regional Finance, Marketing, and Construction teams.• Authored and implemented a program for the Call Centers to mitigate revenue rate dilution, addressing transactions in which customers contact the company in order to reduce their bill amount. Identified an opportunity of $15M annually; developed and provided collateral for Care and Retention agents’ use in addressing these transactions.• Identified, analyzed and communicated senior leadership the potential impacts to the Inbound Sales channel from proposed compensation plan strategies through the use of predictive, sensitivity-driven modeling. • Analyzed effects of promotional roll-offs on customer behavior and articulated findings to senior management team in order to develop solutions to maximize customer satisfaction and tenure.

Schaumburg, Il

Selected to assume this newly designed role created to optimize the performance of our most impactful, customer-facing department of 300+ FTEs and $350M budget. In a freshly restructured Regional headquarters under a new controlling Division, assembled and oversaw a dedicated functionally-focused team providing financial reporting, analytical and forecasting support to the Technical Operations and Engineering Departments in a market of 2M customers with $3B in annual revenue. Acted as primary business partner to the Regional areas, functional business units and Division teams.• Reduced monthly Contract Labor expense by $4M per month from Q3 2009 – Q1 2010 through driving more efficient process of routing of internal vs. external work, resulting in annualized savings of $50M.• Budgeted the 2010 Operating Plan to six discrete entities in Technical Operations for maximum visibility and accountability in the operating areas comprising the Greater Chicago Region.• Developed regional reporting tools to more effectively manage the performance and trajectory of the department.

Southfield, Mi

Supported a customer base of 4.7M with $6B in annual revenues, overseeing a dedicated team providing financial reporting, analytical and forecasting support to the Technical Operations, Customer Care, Business Services, Marketing and Advanced Services Departments. Acted as primary business partner to the Regions, functional business units and Corporate headquarters teams.• Identified performance metrics and focused on opportunities in order to enable markets to consistently exceed cash flow and new subscriber performance goals in a competitive environment.• Oversaw the launch and subsequent growth of the IP Voice Services business unit to over 1.2M customers in the Midwest markets, representing $500M in revenue.• Provided financial support to successfully launch the Indianapolis trial market for IP-based phone service.• Secured an incremental $2.5M in capital from HQ to build out the network for Business Services.• Developed Division competitive reporting tools to more effectively manage the regional competitive environment. • Facilitated the integration of the AT&T Broadband markets (Chicago, Twin Cites), effectively growing the customer base from 50,000 to 350,000.• Acquired the Voice Services business unit in the Baltimore/D.C. market, improving negative OCF to positive within 18 months of Division realignment.

Plantation, Florida, United States

Selected to the management team of this new market as a result of regional realignment, which included the budgeting, forecasting and financial & operational reporting processes for the Advanced Services business units. Spearheaded revenue maximization and expense savings initiatives and operational improvement plans for the Region.• Provided monthly financial and P&L variance analysis, forecasts and operational reporting to senior management.• Reduced Bad Debt from 18% of revenues to 10% while minimizing customer churn through targeted tactical acquisition strategies.• Partnered with Operations & Marketing to drive growth and double the customer base within 12 months.

Plymouth, Michigan, United States

Managed the budgeting, forecasting, financial and operational reporting processes for the newly launched Voice Services and Data/Internet business units. Primary partner to the Capital Finance and Engineering teams to manage network expansion, efficiency and redundancy in a new business unit, from launch through growth mode. • Provided monthly financial and P&L variance analysis, forecasts and operational reporting to senior management.• Evaluated capital requests, analyzed network build-outs and infrastructure expansion plans and determined ROI for new projects.• Successfully launched residential voice services service in Michigan in 1999, growing to over 25,000 customers in Metro Detroit in its first year.• Assisted with the launch of voice services in the Twin Cities market in 2000.

Bs, Finance

Bachelor Of Science (B.S.), Finance, General