Brian Caulfield Email & Phone Number

Lynnfield, Ma, Us

We Are A Remote-First Company, Us

Lead all revenue generation, marketing strategies, and business operations for a leading SaaS platform. Spearheaded initiatives focused on enhancing customer experience and driving subscription-based revenue growth. Lead cross-functional teams to align customer success strategies with business operations, optimizing customer retention, and expanding customer lifetime value. Developed and executed long-term plans that improved customer engagement, satisfaction, and platform adoption, resulting in increased market share and customer loyalty.

New York, Us

Directed a global team of 250+ employees, responsible for customer success, renewals, and business development, contributing to one-third of global revenue. Drove customer engagement strategies to ensure high subscription renewal rates and customer retention. Led transformation initiatives following three acquisitions, ensuring seamless service continuity, customer satisfaction, and operational efficiency improvement. Led initiative to build a global operations center in Hyderabad, India, hiring 150+ cross-functional roles that provide 24/7 customer resources and reduce cost to serve. Increased customer lifetime value by implementing scalable support and service models across various regions.

New York, Us

Led teams through significant change brought on by the sale of Intralinks twice in 2 years. Continuously optimizing our service delivery and support models across the globe to enhance our clients experience while reducing our cost of service. Responsible for one third of global revenue, leading our efforts to ensure annual subscription clients are successful and renewing / growing our subscription base of revenue.

New York, Us

Intralinks is a Software as a Service company, focused on giving people the ability to securely work with anyone, anywhere, easily. I currently lead the global strategy and organization responsible for all business development, inside sales, and customer renewals across the Intralinks Platform.

New York, Us

Intralinks is a Software as a Service company, focused on giving people the ability to work with anyone, anywhere, easily. As a Vice President of Sales, I have spent the last 3+ years building a highly effective sales engine that leverages the power of inside sales to increase our market coverage while reducing the cost of sale.

Boston, Ma, Us

Consistently deliver double-digit bookings growth while leading the global sales effort of Zmags as we pivoted from a digital publishing platform serving small–mid sized publishers, to a leading mobile and social commerce SaaS platform serving the worlds largest retailers and brands. * Manage a global team of 35 across 3 regional offices (Boston, London, Copenhagen) including Sales Directors, 3 Managers, 5 Enterprise Sales and 15 Inside Sales Representatives.* Led the successful launch of our CommercePro solution into the retail market increasing new business ASP by 540%.* Delivered $1M+ in new bookings from CommercePro in the initial 3 quarters of availability from brands such as Disney, Kenneth Cole, Express, Dick’s Sporting Goods, Leroy Merlin & Tesco.* Increased bookings per rep by 129%, and average contract value by 275% (FY09 – FY11)* Improved SaaS renewal rates from 44% to 92%, and growth bookings from existing clients by 187% (FY09 – FY11)

Boston, Ma, Us

Built a North American inside sales organization that has transformed the economic success of the business. Year over year (2009 to 2010) improvements in key business metrics include: * 26% bookings growth. * 129% increased in bookings productivity per sales rep. * 102% increase in contract renewal rates.* 51% increased in new business average sales price.

Waltham, Ma, Us

Built the North American Inside Sales team by implementing Sales 2.0 methodologies and technologies to rapidly penetrate the Small and Mid-Sized Business markets for the leading SaaS based Web Performance Management Company.* Achieved 103% bookings growth, acquiring 202 new customers.* Improve sales rep productivity resulting in a 21% increase in average selling price.* Increased lead conversion rates by 68%, and shortened average sales cycle by 16% * Maintained a 9% voluntary attrition rate across sales organization.

Austin, Texas, Us

Responsible for developing a comprehensive sales strategy, resource deployment, and quota assignment for a $42 million sales organization including 5 Regional Managers, 13 SMB reps, 20 Enterprise Reps, 8 Middleware reps, and 18 Bangalore, India based Business Development Reps.

Waltham, Massachusetts, Us

Successfully sold complex customer loyalty services to Fortune 500 client base, opening up new revenue opportunities from new markets including: Automotive (Telematics), Publishing, Travel and Wireless.

Charter member of edu.com senior management team responsible for all functions of sales, merchandising, strategy and business development specific to edu.com’s Computer Store.

Responsible for sales and marketing of the Peripheral Product Group, growing annual ecommerce sales to $30+ million and marketing / advertising revenue to $1+ million.

Merrimack, Nh, Us

Responsible for all sales and marketing of assigned products in leading mail order catalogs, achieving $14 million in annual product sales and $1.2 million in advertising revenues.

Mba

B.S., Marketing