Brian Cavanagh Email & Phone Number

Ireland

Ireland

• Analysis of 3-tiered web applications through-put in UAT enviroments• High level of understand in front-end web applications • Super user access and administration for several off-shore test teams• Regression, smoke and verification & validation testing• Analysis of Change Requests and functional requirements documentation created for a defect or bug• Revision of CIT and SIT test scripts• Test Case creation based on Change Requests and Functional Requirements • Execution and documenting of test cases• Liaise with clients to perform Ad-Hoc testing when required for hot-fixes• End-to-End testing with internal and external client systems• Liaise with Component and System Integrations teams to allow smooth handover of fixes and version updates• Use of CASE tools to track changes, bugs and defects from inception to deployment• Client contact for requirements specification creation

Dublin

• Interpreted and processed agent fax notifications and requests.• Remote managed and trained India Asset team.• Updated industry standard ratings for S&P, Moody’s and Fitch. • Researched and resolved discrepancies for both Client and Reconciliation teams • Control of service level agreements for all asset team.• Created systems and procedures for training and evaluation.• Processing on Bonds/ABS with relevant Bloomberg backup.

Account reconciliationTransaction processingClient relationship managementInternal suspense account balancingFraud awarenessCash ordering and remittanceSafe control and management

Control of floor and stockroom staffOrganisation of deliveries Ordering and control of stockMerchandisingTime keeping/staff rosterRunning daily staff meetingsTraining staff of all levels for our international team Devolution of stockOpening of new stores

Customer careCustomer queries and complaintsControl of staff time keeping, lunches and breaksControl of tills /cash-flow /lodgementsSalary advances and expensesTraining staff for Zara as well as our sister companies Massimo Dutti, Bershka and Pulland Bear.