Brian Barden Email & Phone Number

New York, Ny, Us

Manhattan, New York, United States

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta Metropolitan Area

California

California

San Francisco Bay Area- Union Square- Sir Francis Drake

San Francisco Bay Area

*In Charge of up to 75 Employees with 171 Guest Rooms and 10,000 SqFt of Meeting Space.*Recruiting and On Boarding of New Hire Employees of Team Members and Leaders*Property Certified Service Culture Trainer with Starwood Focused on the Westin Brand and in Learning and Development. Facilitating service culture to the team on the brand.*Maintained and Exceed Brand Expectations of an Average of 8.5 Score out of 10 on Guest Surveys*Knowledge of ADP Payroll System *Maintained Contracts with 3rd Party Vendors and Keeping Costs in Line of Budget*Champion of Guest Defects System Starguest Response*Knowledge of Revenue Management by Utilizing Starwood Hotels Revenue Optimization System (ROS) to maximize both occupancy and rate*Advanced knowledge of Starwood Hotels Property Management System (Galaxy UX/Lightspeed)*Training and Development of New Hire and Develop Branded Experiences for Employee Relations

Greater Minneapolis-St. Paul Area

TASK FORCE (Consultant) Director of Rooms Operations for Westin Minneapolis with 214 Guest Rooms and over 7,500 SqFt of Meeting Space under management of HEI Hotels & Resorts with a Focus on Engineering, Housekeeping, Security and Front Office Operations. In addition accomplished growth GEI Composites and Trip Advisor Rankings.

San Francisco Bay Area/ Silicon Valley

I manage both Housekeeping and Front Office Operations totaling 110 employees in a high volume full service Marriott with 15K SqFt of Meeting Space and 357 Rooms to ensure the hightest quality standards which resulted my hotel overall guest satisfaction scores and quality assurance scores ranked in the Top 5 of all Full Service Marriott Hotels in North America Division.

Horsham, Pa

Quality Assurance Consultant with a focus on the Carlson Hotels, Marriott and Starwood Resorts Brands in North America, Asia Pacific, Europe and Latin Division. Ensuring each hotel both limited and full service meet or exceed the standards with my recommendation. This result gave me an average of a 97% success rate on feedback of consulting.

I have managed a department of 30 employees from PBX, Concierge, Night Staff, Front Desk and Managers to ensure proper check in expectations and maintain the standards of the W Brand.

I managed a total of 40 employees including but not limited to valet, concierge, front desk, night staff, PBX, bell staff and managers. In addition, I was in charge of maintaining group master accounts, group master billing and accounting.

Worked for many brands within HEI Hotels & Resorts and was involved in the New Builds and Transition team that successfully launched: Sheraton Austin, Le Meridian San Francisco, Le Meridian Philadelphia, Sheraton Norfolk, Westin Minneapolis in addition maintained an average Associate Opinion Survey Score of 96%.