As of May 2009, I have been promoted to Manager of Technology Services.

Provide a high level of 24/7 client support exclusively for the firm’s senior executivesSetup, configure, and support Windows XP, Office 2000/XP/2003, Blackberry Desktop Manager v4.1/4.2/4.3, Blackberry Manager v4.1, iTunes, Trend Micro OfficeScan, Aventail Connect VPN, Blackberry SmartviewWork one on one with executives to find solutions for particular technological needs, including researching devices, ordering, configuring, and maintaining equipmentWork extensively with Blackberry devices, upgrading, configuring, maintaining, troubleshooting and customizingWork with cell service providers to maintain and support account and servicesSetup client’s home network, implement wireless security, prepare site survey for team referencePlanned and implemented regular client side email, calendar, and contact backupsCommunicate escalations with other departments for rapid and efficient resolution of client issuesWork with Active Directory managing and maintaining client accountsCoordinate, setup and support video conference calls and meetings using integrated multimedia equipmentAssisted in Exchange 5.5 to Exchange 2003 migration project

Interfaced with client to provide support with MS Windows XP, MS Office 2003, IE6/7, Blackberry Enterprise/Desktop/Handheld 4.x, Reuters, Bloomberg, Mainframe, MiscCash, New Account Setup, FactSet, Cognos, Pages, Security Ledger, CRM, DMS Symantec Anti-Virus, CitrixProvided specialized support for tax applications including ProSystem FX, BNA Income/Estate Planning, Brentmark Software Suite, TrustEase/Aventail Connect, QuickBooks, PPC Reference Library, CPA/ProSystem Time ManagementImplemented current laptop security procedures including HD level password, installing and configuring encryption softwareAssisted in the installation and support of MS Windows Server 2000/2003, MS Exchange 2003, Active Directory, DNS, IIS 6.0, DHCP, TCP/IPPlanned and managed in house Windows 2000/XP upgrade projectBlackberry/PDA devices: configured devices and maintained accountsPlanned and participated in several disaster recovery testing procedures

Provided diagnosis and repair of client desktop software issues including MS Windows 2000/XP, MS Office 2000, IE6, BiSys, CRM, DynacomProvided diagnosis and repair of client desktop hardware issues including printers, video cards, network cards, system boards, system memoryInstallation and configuration of Microsoft Windows 2000/XP, HP network printersResponsible for Windows 95/98/2000/XP conversionsAssisted in the management of servers, routers, and switches

Provided diagnosis and repair of client notebook software issues including MS Windows 95/98/2000, MS Office 97/2000, SiebelProvided diagnosis and repair of client notebook hardware issues including shell damage, HDD failure/upgrade, system memoryParticipated in several East Coast Rollout/Support projectsPerformed quality assurance tests on all equipment to ensure client satisfactionDesigned and implemented current group configuration processesDelegated duties to subordinates to ensure client satisfaction in a timely manner