Brian Finn Email & Phone Number

New York, NY

Greater New York City Area

Communications professional building and installing office voice and data networks providing cloud-based and premise-based data, voice, audio and visual solutions.

NJ And Boston Regions

• Led large team of technicians and technical analysts in 2 of 8 global regions at major office locations in New Jersey, New York, and Boston. Managed $20M annual budget cost centers.
• Supervised team members, including hiring, goal setting, performance appraisals, salary reviews, training, and development.
• Built team focus, providing service excellence to customers in a fast-paced and deadline-driven production environment, including Incident Management escalations and routine follow-ups for quality control.
• Improved service levels by raising KPI service-metric goals of ‘One Hour Return to Service’ for high priority incidents and 24-Hour Deployment of new hardware to end users.
• Created, implemented, and globalized Tech Hub service desk model across corporate locations, providing customers with the highest quality technology-based services in an innovative and collaborative walk-up support.
• Projected annual procurement targets with business unit financial leadership

Greater New York City Area

• Led elite team of Certified Desktop technicians and technical analysts.
• Implemented and built out self-service delivery of applications and production tools to end-user community.
• Improved asset management and systems monitoring by utilizing automation suite tools.
• Led premier level customer support team for configuration and deployment of all iOS devices such as iPhone and iPad.
• Created and distributed robust end-user documentation and training programs, augmenting end-user technical skills.
• Supported remote systems across North and South American regions, enhancing support parity across continents.

Greater New York City Area

• Developed and engineered processes and policies for technical staff to achieve standardization of computer imaging and mass software deployments.
• Managed and implemented Outlook Exchange user migrations across multiple businesses and locations.
• Created support documentation and facilitated end-user training to thousands of customers in support of Exchange migrations.
• Engineered and developed Design Production workflow policies and created software installers for US locations.
• Partnered with Apple Computer, implementing PC to Mac enterprise “Switcher Campaign”.
• Managed FileVault data encryption project for all corporate Apple laptops, ensuring corporate data safety.