Brian Helfrich Email & Phone Number

Seacoast, Nh

Lead all facilities-based operational efforts for the schools located within the Towns of Greenland, Newington, New Castle, and Rye. Work closely with staff, parents and students to ensure strategic vision for each towns schools. Reinforce existing maintenance protocols and implement additional strategic facilities practices and programs, in order to maximize the life cycles of all assets. Provide clean, safe, fully-functioning buildings and grounds, for the students, staff, and general public.

Ssc

•Manage and maintain business operations. •Ensure client engagement and retention.•Provide and maintain the highest level of customer service. •Post jobs, identify, engage, assess, hire and on-board all staff. •Oversee the sales process and systems. •Coordinate, manage and complete all HR process activities.•Create and run marketing programs.•Manage social media and website content.•Manage, monitor, and evaluate the performance of department managers. •Manage property and real estate.•Delegate, monitor and evaluate roles and responsibilities.•Manage promotions and the disciplinary actions involving all level associates. •Source, hire, onboard and train all staff and renters.•Coach, develop, and lead member services/sales teams.•Provide effective decision-making regarding customer service issues and membership agreements.•Plan and promote special events for the business on a monthly basis; partner with corporate marketing as needed. •Facility manager.•Ensure business is operationally sound in all areas.•Manage all aspects of multi-million dollar property.

Portsmouth, Nh

• Work with senior management to oversee best practices for client communication and account management process.• Manage the flow and content of communications through 100+ emails a day, phone, video conference and IM. • Main point of contact for all clients and internal employees utilizing Email, CMS, Basecamp, Jira, IM and other database systems to organize flow of information.• Responsible for strategic direction through client services management/customer service/project management, utilizing multiple database management software programs to assign resources, organize data, update CRM’s and manage various vendors for each project.• Overseeing all client deliverables and projects to ensure their adherence to the client’s overall request.• Social Media manager for Piehead and various clients to help manage online customer service.

•Oversee all client deliverables and projects to ensure their adherence to the client’s overall strategy and business objectives.•Production manager and lead client services contact for numerous interactive, design and animation projects; maintaining client satisfaction and effectively resolving issues; managing client budgets and generating revenue.•Responsible for proposal strategy and creation; assigning interactive/animation resources; project scope and strategy and facilitate team planning meetings, creative brainstorming sessions and project kick-off meetings.•Coordinate with senior design, IA, and development staff throughout lifecycle of projects; manage resources to complete projects on-time; oversees quality control processes; builds rapport and confidence with clients and co-workers; draft invoices and collect payments; all areas of client follow-up.

• Creation of weekly data intelligence reports and presentation of client deliverables.• Extensive use of data aggregation software, RSS, data mining, media monitoring and analytics; provide trend analysis to clients; gather strategic market intelligence and provide business strategy for Web 2.0 clients.• Analyze thousands of blogs, forums, media articles, news videos and news reports per week to meet ever-changing daily, weekly and monthly deadlines to ensure brand development.

• Worked closely with clients to help create brand development; coordinated internal team brainstorming sessions; created brand strategy; helped lead client services and communications team.• Responsible for writing marketing proposals and facilitating communication between customers and clients; worked in tandem with senior management to produce online/print communications for brand advocates/clients

Bachelor Of Arts - Ba | History

Associate Of Applied Science - Aas | Business Management

High School, College/University Preparatory And Advanced High School/Secondary Diploma Program