Brian Chansy Email & Phone Number

West Covina, Ca, Us

West Covina, Ca, Us

Diamond Bar, California, United States

Anaheim, California, United States

• Managed the order entry process for dozens of sales orders daily for electronic components and fasteners sold through the company's Amazon storefront to B2C customers and distributed through the Verical and Latchstore e-commerce platforms to B2B customers. • Maintained the company’s Amazon storefront to ensure competitiveness among other Amazon sellers focusing on D2C by providing more personalized customer service and messaging.• Provided support for the company’s main e-commerce website (powered by VTEX) by sourcing backordered items through approved vendors, accurately enter and release orders, and contact customers regarding changes in quantity, pricing, and lead-times.• Scheduled and tracked the timely delivery of dozens of sales orders via UPS and FedEx. • Served as the primary point of contact for order and shipping-related inquiries and issues, including the filing of claims for lost and damaged shipments, with a focus on communicating shipment statuses. • Updated inventory for thousands of SKU’s on Amazon daily to ensure accuracy and integrity.• Processed returns for credit.• Adhered to regulatory requirements, industry standards, and company policies by working withthe supply chain team to procure the necessary documentations for customers including certificates of compliance.• Collaborated with the Senior Marketing Project Manager and Marketing & E-Commerce Director to identify opportunities for process improvement and implement solutions.• Assisted in processing invoices, credit memos, and other documentations requested by customers.

Anaheim, Ca

• Provided telephone support for the company's professional audio-video products used by companies such as Blizzard Entertainment, Riot Games, and Sony Pictures.• Served as a primary point of contact for Pacific-Northwest accounts for troubleshooting, sales order entries/fulfillment, and shipping inquiries.• Provided inventory check and tracking information upon request from customers.• Entered online sales orders and provided UPS tracking information. • Reviewed and processed RMA's for defective products and returns for credit. • Adhered to regulatory requirements and company policies by working closely with specificdepartments for specific customers (e.g., worked with the educational department to assistuniversities on their specific needs for classrooms).• Collaborated with application engineers to implement solutions for technical issues.• Maintained and updated logs of calls and emails pertaining to specific projects with the appropriate parties copied.• Maintained and updated contacts within the company's internal CRM.• Earned a pay raise in under one year of employment due to exceeding expectations.

Brea, California, United States

Anaheim, California, United States