Sr. Director, Product Development And Chief Innovation Officer
Des Plaines, Il, Us
Leader of an internal startup/innovation department responsible for identifying market opportunities, proving product-market fit, and building software product solutions. • Launched fleet industry’s most feature complete mobile app utilized by over 55% of driver accounts and eliminated 300K annual calls (approximately 40% of phone support volume), with app facilitating over 70 million compliance actions, saving drivers over 1.2 million person-hours. App used by drivers to capture over 200 million documented GPS trip miles for IRS and CRA compliance. Grew adoption organically 12-20% per year. App built on Microsoft Azure Cloud, Docker, Xamarin, Salesforce.com, Twilio, and Airship.• Led company initiatives in machine learning, data mining, and predictive analytics. Implemented generative AI / large language models (ChatGPT and Llama) for new driver support solutions and custom ML models for image pattern detection and classification, fraud detection, prediction of vehicle maintenance breakdowns, and tailoring driver performance behavior feedback. Statistical clustering algorithms were built in R and Python.• Oversaw launch of market-adjacent fixed and variable rate reimbursement SaaS product that grew approximately 30% over five years and generated approximately $12M in revenues.• Directed launch of best-in-industry pool checkout SaaS product for company-managed rental pools, including video inspections, key box integration, and telematics access control.• Won two CIO 100 awards and six Stevie awards for Mobile apps, SaaS products, and Machine Learning innovations launched by department.• Managed product managers, Agile Scrum Masters, user experience architects, algorithm coders, developers, technical architects, business analysts, operations support, and quality assurance testers. Oversaw all client-facing technologies (fleet management web portal, business intelligence/client reporting, driver portals)