My team is responsible for the creation of value props and promotions for the Total Wireless prepaid brand. We are accountable for driving customer acquisition, revenue growth and profitability for the brand.

Commercial lead for the StraightTalk prepaid brand within Verizon Value. My team is responsible for creation of consumer value props, plans & promotions that drive customer acquisition & revenue growth.

Responsible for leading a team of Product Strategy Managers accountable for device trade-in/upgrade program growth, innovation, customer experience & profitability.

-Partner with cross-functional teams to develop concepts, prioritize initiatives, and define roadmap/product backlog for new device return capabilities-Define business requirements, review design artifacts and evaluate testing needs for projects impacting return experiences-Monitor return metrics to proactively identify and resolve customer/frontline impacting issues-Connect with frontline to understand top pain-points and opportunities for returns & device products-Product Owner for journey responsible for 4 successful deployments focused on improving Direct-to-Consumer (D2C) return processes, leading to over $2.5M in annual savings-Led multi-year initiative focused on migrating retail returns to a single return center to achieveoperational efficiencies-Developed concept and led effort to deliver omni-channel returns.-Assist with hiring, training and mentoring fellow product managers

-Delivered operational initiatives leading to $30M/annual shrink savings by implementing cost avoidance measures with trade-in vendor and fleet-wide inventory chargeback program for retail-Partnered with cross-functional teams, Technology and 3PL vendors to enhance reverse logisticssystems and processes, leading to a 90% reduction in exception device volumes and SLAimprovements-Identified strategic opportunities within Retail, Care and Customer-Direct channels that improvedcustomer experience while increasing flow of high-quality devices through reverse ecosystem-Mentored, trained and developed fellow product managers

-Spearheaded delivery of T-Mobile’s in-store warranty program, which reduced $100M+ in annual operating expenses and simplified exchange processes for customers-Partnered with cross-functional teams to develop solution capable of accurately capturing device info, eliminating $5M in annual losses through automation of IMEI/make/model capture in T-Mobile retail-Successfully deployed enterprise project focused on streamlining retail inventory procedures, resulting in a $40M reduction of annual losses-Led initiative to reduce insurance fulfillment costs by partnering with Engineering to reflash T- Mobile CPO devices to Metro. Successfully re-flashed 11 models, resulting in 2x increase in reman rate for the program

-Responsible for customer/frontline experience & financial viability of device products including Device Protection, EIP Financing and JUMP! upgrades.-Delivered project, that enabled customers to finance accessories and contributed $10M EBITDA in 2H 2014, within budget and ahead of schedule-Led redesign of MetroPCS’ insurance program, resulting in $25M+ of incremental EBITDA annually-Supported launch of T-Mobile’s JUMP! Upgrade program, shaping key components of the productconstruct, frontline process, and customer experience

- Grow T-Mobile's Postpaid, Prepaid and Mobile Broadband business by increasing customer base through new activations. - Reduce churn and wireless deactivations by focusing on retention and contract renewals.- Provide customer service, sales and technical support pertaining to consumer's mobile devices, cellular phones, service plans and contracts. - Train co-workers on Flagship Cellular Device and Mobile Broadband Products, as well as conduct product research and testing.- Achieve and exceed sales goals and projected metrics consistently, leading to ranking in top 10 percentile within sales division of 500+ individuals.- Build relations with local Small Businesses (1-49 Employees), providing wireless solutions to meet their needs as a company.

- Partnered with Equipment Installment Plan (EIP) Director and Sr. Product Managers to assist with upcoming, and ongoing projects.- Presented EIP product improvements and Business Case to Senior Leadership.- Assisted with internal RFI.- Presented alternative financing report to Senior Leadership, outlining opportunities for possible financing instruments being utilized by other industries. - Collaborated with cross-functional teams to coordinate upcoming product releases and develop system enhancements.- Updated EIP Knowledge Base.- Outlined and developed 15+ Product Use Cases. - Updated and managed internal SharePoint site.