Brian Clementi Email & Phone Number

Holmdel, New Jersey, United States

Holmdel, New Jersey

The Technical Support Specialist II supports Vonage customers technical issues, reported via the trouble ticketing system and email. The Advanced Operations Technician is also responsible for taking ownership of both external and internal parties to define and resolve systemic issues, product enhancements and workarounds.Maintain Customers User Data.

Cranbury, NJ

Administer Lab GXP Network - Citrix Wise Terminals connecting HPLC's and GC's to Totalchrom SoftwareAdminister GXP 21 CFR Part 11 Validated Computer Applications (Labwatch, Novatek, HVAC)Update network map with MS Visio Manage all components of the Nortel Phone system. Identify, design, build, and operate IT solutions for diverse employees within.

Cranbury, NJ

Manage Maps and Add\Remove Devices in SolarwindsUpdate network map with MS Visio Manage all components of the Nortel Phone system. Helped with merger, migrated all users to the same domain. Identify, design, build, and operate IT solutions for diverse employees within Endo.

Provide support to Blackberry, IP and Digital Phone, Laptop, and Desktop usersPurchase office and communication equipmentProvide technical support for all customer hardware and software configuration inquiries.Backed up mail serverEnsure operational activities are performed as defined This can range from supporting end user tools (PC's, desktops.

Provide telephone support to Pen Based Tablet, Laptop, and Desktop users.Create Magic tickets for customers whose issues require additional technical support and forwarded them to the appropriate department.Provide assistance trouble shooting online web applications used by the agency.Create network accounts in Active Directory and RISC accounts in UNIX.

Bachelor Of Science In Business Administration, Management Information Systems

Masters Of Science In Internet Technology, Network Administration And Information Security