Brian Ng Email & Phone Number

New York, Ny, Us

Lehi, Utah, Us

Enabling AI agents to help local businesses target the right people with the right interaction at the right time.

Lehi, Utah, Us

Lead cross-functional team to increase daily use metric by 40pp (30 to 70%) through onboarding flow iterations, home page redesign, and GTM partnership with Sales, Onboarding, and Product teams.In July 2023, expanded scope beyond Activation to lead all SEO, content, brand and demand generating initiatives on podium.com. Spearheaded full-funnel website conversion strategy to launch website experiments (demo form + blog), publish ~200 articles/mo, and refresh site content driving a 20% YoY increase in Organic ACV.Lead project to simplify the account provisioning process (i.e. speed to value after a customer signs their contract and pays for Podium).

Atlanta, Georgia, Us

Focused on self serve motion (Trial, Freemium) and Activation.

Cambridge, Ma, Us

Product Strategy- Crafted mobile app product strategy & roadmap to enable digital contact tracing across 7 states and countries (50M ppl) achieving ~29% adoption rate; set activation, retention, and engagement goals and mapped to product functionality, which included a redesigned onboarding experience, Symptom Tracker, and Post-Exposure Notification UX.Customer Discovery & Insights: - Led discovery research in university ecosystem conducting 15+ interviews with students, staff, and admin; synthesized recommendations to not pursue education market because of technology, ethical, and brand risks; convinced senior leaders to redirect resources to government market and non-GPS, privacy-first solutions.

A/B Testing:- Led experiment-driven product development process; collaborated with cross-functional team of engineers, designers, and marketers to design and prioritize weekly A/B tests to validate customer needs and inform product direction.Acquisition Strategy: - Developed a digital acquisition strategy by revamping paid and email marketing, creating a lead approval algorithm, and optimizing 2 lead generation funnels; changes increased leads by 21% and reduced CAC by 18%.Metrics and OKRs: - Identified new retention metric (weekly active users) by analyzing personas, core behaviors, and frequency of problem; aligned organization around this metric by building SQL analytics dashboard and mapping to OKRs.

New Orleans, La, Us

Product Growth: - Led a team of 15 building complex logistics platform generating $200M ARR; built product roadmap to enable client to dispatch annually 220K trucks, ship 7.2B lbs of cargo, and increase market share from 5% to 25%.Design Sprints: - Organized and facilitated multiple design sprints for clients and internal teams to align teams through collaborative co-creation; materials and case studies became the foundation for Revelry’s Design Sprint service offering.

New Orleans, La, Us

Analytical & Technical Skills:- Partnered with entrepreneurs and Fortune 500 companies to design, code, and release three digital products to market (e.g. Environmental Data API, Bowling app software, Hyatt member site).Programming Languages:- JavaScript, React/React Native, HTML/CSS, Ruby on Rails, NodeJS, Elixir.

Armonk, Ny, Us

Product Innovation: - Launched first banking app on Apple Watch for Citibank; conducted customer research to uncover core Jobs-to-be-Done; created wireframes that enabled users to view transactions, check their balance, and send money.User Experience Design: - Created wireframes for Tiffany & Co.’s front end and mobile web redesign, increasing web traffic by 32% and sales conversion by 13%; other UX clients include Verizon Wireless, Boeing, and Banorte.

New York, Ny, Us

- Co-taught, developed, and revised course content for two student recognized NYU classes: Fundamentals of Social Entrepreneurship and Global Social Entrepreneurship- Engaged and coached over 100 students to develop mastery of emotional and social intelligences through experiential skill building exercises

Bs, Finance, Social Entrepreneurship

Web Development