Veterans IT Solutions is a Nashville based IT company focused on supporting small businesses and protecting our environment through the use of sustainable business technology solutions. Our services include Backup and Disaster Recovery; Managed IT Services that at a minimum allow remote management, alerting, and updating of your servers and workstations; Email security to include user friendly email encryption; and Infrastructure cabling. We are partnered with Dell, Lenovo, Ingram Micro and TechData which allows us to provide you with quality hardware.

Providing IT and CCTV Consulting services through WorkMarket, Field Nation & OnForce

Successfully sustains relations with client contacts to maintain and improve client network infrastructure. Further duties involve on-site and remote computer support, server maintenance, software support and network design and deployment for multiple clients in varying industries in the Greater Nashville area. Analyzed, designed and implemented complete network and server installations ranging from Windows 2008 to 2012 R2 including Windows Hyper-V. Coordinated with contractors and managed project resulting in a smooth office move for a company of over 200 employees involving less than a day of downtime, and allowing for a complete return to full operations.

Utilized technical skill and experience to provide over 100 different clients with network support to include: monitoring and maintaining network infrastructures; proactively recommending changes to improve system stability and reliability; and consulting directly with customers to assist with all aspects of IT infrastructure management such as data management, data migration, security, training, research, testing and deployment of new technology. Gained valuable knowledge and experience in the proper installation, configuration and maintenance of VMware ESX technology. Ran with opportunity and became company lead in the use of Asigra Backup technology, disseminating information and experience to team members and improving the security and reliability of client data.

Actively implementing complete Information Technology support to include Windows 2000, 2003, and Small Business server management; Active Directory management, Backup management, IT purchase consultation, Network documentation and end user desktop support for over 20 different client companies. Routinely participates in new client network restructuring to include network design and implementation, Active Directory reconfiguration, workstation deployment, and exchange 2003 installation. Successfully configured Message Labs and Microsoft managed email spam filtering services for multiple clients. Conducted Disaster Recovery testing for Bank clients, reported results and provided solutions for critical deficiencies. Responsible for proactive maintenance to reduce unnecessary downtime, and allow for efficient IT budget management for multiple small to medium businesses.

Supplied over 30 different client companies with complete Information Technology support to include Windows 2000 and 2003 server management; Active Directory management, Backup management, IT purchase consultation, Network documentation and end user desktop support. Successfully installed, configured, maintained and troubleshot Windows Server 2003 servers; Sonicwall Firewall appliances; Exchange 2003 and 2007; Microsoft Terminal services; Microsoft 2000, XP and Vista client workstations; Microsoft Office 2003 - 2007 products; Server Racks; ADP and Belkin UPS solutions; Symantec Backup Exec, AVG Email, Server, and Client Anti-virus programs and various other applications. Responded to emergency requests in a timely manner to solve time sensitive issues for clients and prevent loss of data or revenue. Extensively utilized remote access applications and Microsoft Remote Desktop Protocol to provide immediate support for users when not at client sites. Accurately documented issues and resolutions to ensure accurate customer invoicing after providing either onsite or remote support.

Clear Connection Provided IT support to enhance installation and repair of Tadiran, NEC and Avaya telephone systems for customers. Configured and installed server based fax management systems. Provided first level technical support for telephone system issues and managed technician scheduling and response to customer requests for installation, services and repair of telephone systems. Delivered complete support for IT issues on Windows 2000, 2003, and XP workstations and servers.

Promptly and effectively supported over 150 local users with desktop and networking troubleshooting; supported over 1,000 users with Outlook Web and NJVC.com web access administration. Responsible for acquiring new wireless Blackberry and phone service at a savings of $10,000 yearly and $1000.00 under allotted hardware budget. Successfully implemented new Blackberry server rollout and transfer from Sprint service to T-Mobile for over 25 Blackberry and phone users. Effectively worked with customers and supervisors to solve problems and implement planning for long-term solutions. Extensively used Active directory to manage users and resources. for NGA employees and contractors deployed around the globe. Focused communication skills to interact with a user population with varying technical skills to identify computer user problems and coordinate resolutions for Windows and UNIX systems across multiple networks while working in an Enterprise Service Center. Recognized for high level of first call resolutions for atypical problems and sought out by management to database solutions improve work center performance.

Responsible for installation and maintenance of portable computer systems, network cabling, and hubs using multiple types of docking stations in over 70 Washington D.C. ambulances, Emergency Medical Support, and Fire Chief vehicles. Constant use of troubleshooting abilities to upgrade and fix installation issues that developed through the three year installation process.

Routinely performed all-source research and used SIGINT collection to identify vulnerable hosts for new Computer Network Exploitation (CNE) collection efforts. Submitted over 300 tasking requests and tracked the status of these actions, resulting in the continued prosecution of Tier one hard targets. Actively teamed with collection operation analysts and target analysts to organize and focus limited resources to facilitate and promote ongoing operations and improve the quality of data presented to the target analyst. Coordinated with Target Offices of Primary Interest (TOPI) to insure development, input and maintenance of accurate requirements for over 30 projects, which enabled collection of intelligence receiving positive feedback from the highest levels of the Intelligence Community.