Brian C. Email & Phone Number

Woods Hole, MA

• The Marine Biological Laboratory (MBL) is dedicated to scientific discovery – exploring fundamental biology, understanding biodiversity and the environment, and informing the human condition through research and.
• Consolidated Citrix-Xen 100 host array to new VMware Enterprise HA cluster powered by Dell/EMC
• Migrated organization from legacy on-premise Exchange to Office 365
• Converted existing servers including Linux, Ubuntu, CentOS 5, 6, 7 and Windows 2008 R2 environments to Server 2019, 2016 & 2012 R2 performing under VMware ESXi 6 & 7
• Added Synology professional storage solutions for principal investigators with cloud replication
• Built and deployed 6 server 250TB DFS replication cluster for administration and operations

• Provided Tier 2 and 3 contact and team problem resolution for over 1500 users
• Performed Network Security audits and remediation for PCI and 201 CMR compliance
• Produced and deployed SSL certificates for Exchange, Firewalls, and secure environments as needed
• Utilized Labtech, Kaseya, and ConnectWise for remote control, diagnosis, and ticket management
• Coordinated with customers and field support staff to assure accurate and timely problem resolution, occasionally travel in field to provide support on-site
• Solved problems on Windows XP, Windows Vista, Windows7, Windows 8, Server 2003, Server 2008, Server 2012, VMware, and Mac platforms

Foxboro, MA

• Central communication point for all client based services
• Managed SLAs and call back times for clients and account managers
• Managed Internal and Field Engineers while working at the central office
• Responsible for ticket acknowledgement, assessment, distribution, and client satisfaction
• Provided support on all levels to clients and aim to exceed their expectations

• Responsible for in-house marketing and production work including photography, video, post-production and graphic art design for print advertisements, sales catalogs, and trade publications for international organization.
• Managed media sign-offs and marketing budgets for all venues.
• Developed strategic presentations for conferences, open houses and website collateral.
• Collaborated with outside marketing firms to produce more extensive advertising campaigns for synchronized global product launches.
• Relaunched corporate website after design and content overhaul

Maintained and repaired desktop and laptop computers for 8 offices nationwide. Provided computer and remote support to 300 users across the country. Worked inside active directory and Windows server environment. Maintained wireless telecom and data services and infrastructure where needed.

Photography

Bs, Communications & Media Arts