Brian Court Email and Phone Number
Brian Court work email
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Brian Court personal email
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Brian Court is a Senior Director of End User Support - Tier I and Tier Ii and Sales Chat at Intralinks. He possess expertise in cloud computing, saas, project management, account management, call centers and 15 more skills. Colleagues describe him as "Brian continues to train in an exemplary form. He trained me as a new employee with IntraLinks and I owe all of my success to him. He teaches in parables and has a unique way of conveying technical language to all intellects and all levels of profession whether it be entry level or senior level. I have seen him perform less than nothing other than a high level in all professional climates. Brian is not only a valued colleague at a professional level ,but a confidant and close personal friend."
Intralinks
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Senior Director Of End User Support - Tier I And Tier Ii And Sales ChatIntralinksJersey City, Nj, Us
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Senior Director Of End User Support - Tier I / Tier Ii / Sales ChatIntralinks Feb 2011 - PresentNew York, Us• Manage a 3-million-dollar annual contract, 70 agent contact center operation in Batangas City, Philippines.• Responsibilities include primary 24/7 Tier I / Tier II team managing 95% of call, chat, and email intake.• Additional desks include a Salesforce – Market to Cash, and CSM Weekend / EMEA After-Hours team.• Developed and launched a sales chat program that has generated 2.75 million dollars in the past three years.• Launched the SSNC Sales Hotline in July 2020, generating 125+ leads and a 2-million-dollar pipeline.• CEO Q-1 2016 “Bravo Award” for the implementation of a 120 seat 8x8 VOIP Virtual Contact Center. -
Training ManagerIntralinks Jan 2007 - Feb 2011New York, Us• Developed Captivate e-learning modules and created Podcasts to supplement New Hire training programs.• Authored detailed New Hire training agendas and implemented “Call Log” process for new agents.• Designed and promoted “CS Refresher Series” to identify relevant call types and resolutions.• Research and published “Tip of the Week” to the Client Services intranet to improve internal performance.• Provided cost assessment for purchase of state-of-the-art PA system for effective delivery of group training.
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Customer Collaboration Training LeaderGe Energy 2002 - 2006Schenectady, Ny, Us• Training and Engagement Leader for suite of five e-business applications that support power plant and wind turbine construction: ProjectNet, Materials Management, Punchlist, e-DSR, and e-Field Service.• Trained 8000+ GE project team, customers, partners, and suppliers in 20 countries worldwide.• Developed all training materials and coordinated training plans with GE Energy business leaders.• Primary trainer for 2005/2006 GE Wind Europe & Asia Integration for global e-business technologies. -
Corporate Training Consultant / It Staffing ManagerTelecommunications Analysis Group, Inc. 2001 - 2002• National Corporate Trainer assigned to Nortel Networks for US and Canada on-site training assignments.• Designed training curriculum for five-person training team and managed the Fiber Optic training program.• Responsible for primary target group, level II & III IBM Field Reps in Western US, and Canada.• Telecommunications Staffing Manager responsible for recruiting, evaluating, and placing high level IT programmers and managers. Accounts included GE Corporate, IBM, Tellabs, and NYS Agencies. -
Director Of Customer Service And TrainingPoweradz.Com 1999 - 2001• Director of Customer Service and Training supervised 30 people across four teams; help desk, project management, training and production in support of 1500 individual and group newspaper accounts.• Provided internet based editorial, classified and car buying portals, which required evaluating market size, coordinating batch file transfer via customized data loaders, and establishing FTP protocols and schedules.• Responsibilities included aftermarket technical support (helpdesk, level 2 and 3), development of customer service delivery systems, and coordination of production and support staffing.
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Program Management ConsultantGe Jan 1998 - Jan 1999Boston, Ma, Us• Project Management Consultant in an electronic commerce service center, responsible for customer EDI (Electronic Data Interchange) project development, launch, and implementation.• National accounts included Lockheed Martin, Union Carbide, COSCO Shipping, Air Express International, GE Power Systems, GE Medical, GE Lighting, and GE CR&D.• Maintained technical requests for ongoing ANSI based programming development, and VAN connectivity. -
Technical Services CoordinatorGe Jun 1996 - Jan 1998Boston, Ma, Us• Coordinated desktop support for 5000+ GE Corporate end users at 32 sites nationwide.• Developed a comprehensive project plan to roll out IBM Thinkpads and Hewlett Packard desktop computers with standard GE Corporate core load applications and network connectivity.• Created and maintained a customized communication plan for vendor support and parts management.
Brian Court Skills
Brian Court Education Details
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San Francisco State UniversityCorporate Video Production -
State University Of New York At PlattsburghRadio And Television Broadcasting Technology/Technician
Frequently Asked Questions about Brian Court
What company does Brian Court work for?
Brian Court works for Intralinks
What is Brian Court's role at the current company?
Brian Court's current role is Senior Director of End User Support - Tier I and Tier Ii and Sales Chat.
What is Brian Court's email address?
Brian Court's email address is bc****@****ail.com
What schools did Brian Court attend?
Brian Court attended San Francisco State University, State University Of New York At Plattsburgh.
What skills is Brian Court known for?
Brian Court has skills like Cloud Computing, Saas, Project Management, Account Management, Call Centers, Leadership, Customer Service, Technical Support, Crm, Quality Assurance, Enterprise Software, Training.
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