OSHEAN is a local non-profit ISP providing technology solutions to top government, education, and healthcare entities in Rhode Island. As the forward-facing technical lead, I’m responsible for supporting the sales team with robust solutions meeting the needs of the customer’s specific technical and budgetary constraints. I provide design consultation and critical support for the customer’s technological challenges utilizing my years of experience in network and systems management along with my extensive knowledge of products in security and network solutions.

During my tenure with Bristol Warren I have designed and implemented a district wide wireless network consisting of 365 wireless access points and 2 wireless controllers spanning 7 buildings of a VPLS WAN all with redundant links and hardware providing 99.998% uptime. I have implemented a robust backup solution and created a DR plan that minimizes downtime while providing a lower ROI. I have documented every aspect of the network/systems/service accounts which allows for a complete picture of the network and how it functions. I have implemented a ticketing system which has allowed complete tracking of all data metrics within the IT department and its services. I have migrated many major systems to cloud based solutions. I have designed and scripted complete account creation and update automation utilizing HR software exports. I have implemented monitoring of all network nodes to allow immediate responsiveness to any issue. I have secured all forward-facing systems and implemented internal systems to prevent local network attacks and access. I have spearheaded an initiative to remove systems that compromise sensitive information and train staff on data security. Audited all systems to provide monetary savings through efficiencies.

Responsible for vendor relations related to client support. Responsible for managing account relations for multimillion-dollar clients in multiple states. Responsible for high level architecture, maintaining and supporting of enterprise level systems equipment for many different levels of organizations in the with a focus on Microsoft, VMware and Cisco technologies. Managed SLA’s and customer experience as well IT consulting focused on business needs and continuity.

Developed and enforced network policies to ensure work continuity. Responsible for: agency uptime in relation to all network resources; agency business continuity plan in regards to backup, restore and malware protection; maintenance and upkeep of all servers physical and virtual; Microsoft Active Directory and Group Policy; deployment of all agency servers and server software; management of primary storage appliance; Assisted to inquiries and requests for assistance with the organization’s computer systems and PC’s. Maintained all agency telecommunication systems both internal and mobile. Oversee all IT service requests, ensuring proper tracking and follow-up exist. Including inventory of all information technology related hardware and software

Extensive travel throughout the U.S. training new clients to successfully integrate new product software, product offerings, online sales support manual and key points of contact within the company providing the outsourcing services.Responsible for gathering strategic competitive information in each market to update senior management and keep competitive edge in the market.Identify IT issues and coordinate with IT to implement solutions and rectify the issues in a timely manner.Build rapport with new individuals weekly, in different markets, so they increase their level of expertise with our products, customer service, and support.Strong computer application support skills

Working one on one with end users to provide ongoing in-field support for the company’s proprietary software, company products, platforms, and underwriting guidelines. Troubleshoot and resolve issues in the field and provide end user feedback to supervisors and IT that will be used to troubleshoot software, network issues, and will help assist in software development.