Brian Craypoff, Pmp, Itil Email & Phone Number

Senior IT Professional with comprehensive experience in technical account and project management, complimented by a background in systems engineering and integration. Expertise includes the application of industry best practices in support of project delivery and infrastructure process improvement initiatives. Excel at building strategic partnerships across all levels of an organization to promote collaboration. Demonstrate strong attention to detail in both challenging and unstructured environments. Specialties: Process improvement for IT project delivery;

Listed skills include Sdlc, Integration, Itil, Enterprise Architecture, and 34 others.

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  Technical Account Manager

  Qts Data Centers

  Apr 2015 - Present - Dulles, Va

  Formally Carpathia HostingProject manager for cloud services• Manage multiple, large, complex accounts totaling over 500K of monthly billing• Provide progress, issue, and risk updates through weekly status reporting• Develop performance metrics that identify action leading to continuous improvement of the operating environment• Focus on every stage of the process of delivery to achieve customers desired level of quality • Set priorities and propose new strategies to ensure customer projects are delivered on time• Develop innovative solutions while working with teams across the corporation, including vendors, to solve customer issues• Improved health of four troubled accounts resulting in contract renewal, saving the company 2.4 million in annual revenue

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  University Of Maryland

  Electrical Engineering