• Created a dynamic, web-based wiki learning knowledge management solution for over 40 bots for Robotic Process Automation (RPA) program accessed monthly by hundreds of employees. Collaborated cross-functionally with Program Managers, Customers, and Developers in a high-profile and time-sensitive environment, defining and clarifying functions and use of each bot.• Supported global migrations to and adoptions of Zoom and Microsoft Office 365, ensuring 195K employees confidently used new tools in a high-paced and agile environment.• Orchestrated creation and publication of over 150 high-quality learning videos and devised/maintained over 50 user and quick reference guides on topics, such as Teams, OneDrive, and SharePoint.• Drove project management and development of more than 30 high-quality tutorials and videos, driving Public Key Infrastructure (PKI) smart card adoption and efficiencies for 60K employees. Outlined project scope, controlled timelines, and deadlines.• Championed team that produced over 100 learning products supporting thousands of employees' critical transition to the Common Product Data Management (PDM) system, enabling project teams to securely oversee deliveries to customers.• Facilitated annual ethics in-person training for roughly 100 employees for 9 years, supporting Raytheon Technologies' commitment to providing all employees with training and resources needed to be successful.• Coordinated numerous training sessions, providing for venue, communications, repro, catering, and hardware/software/test data.

• Maintained a 30-chapter user manual supporting employee use of the SAP Global Trade Services (GTS) module. • Delivered live, engaging instructor-led training to a wide variety of learners, boosting employee adoption of products. • Liaised with software user group and support team, communicating break/fixes and custom enhancement requests between both parties.

• Delivered dynamic instructor-led training to thousands of employees, covering Business Warehouse (BW) and other SAP topics.• Developed learning materials on various SAP topics, preparing employees for upcoming implementation.

• Maintained programs in SAP’s Production Revenue Accounting (PRA) module using ABAP programming language to resolve errors in programs.