Brian C. Teasley Email & Phone Number

Chapel Hill, Nc, Us

Palo Alto, California, Us

* Independently diagnose and resolve problems in the Rubrik products, as well as in the customer environment (e.g physical Linux and Windows system, VMWare virtual machines) * Troubleshoot networking connectivity and performance issues between Rubrik appliances and the cloud (e.g. AWS, Microsoft Azure), using Wireshark and other packet tracking and analysis tools. Assist customers and partners in administrating and configuring network, router, switch (e.g. Juniper and Cisco), firewall and spam settings. * Author knowledge-base articles for customers and internal consumption, detailing the symptoms, cause, workaround and solutions of common and/or known issues. * Troubleshoot hardware issues and coordinate replacement components on the Rubrik physical appliances at customers' datacenters. * Work with Rubrik's Engineering and QA teams to recreate customers' issues in the lab. Review documentations (e.g. Release Notes, User Guide) on upcoming new software releases. * Develop and enhance tools for analyzing logs, stats and performance data collected within the Rubrik appliances.* Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills* Independently diagnose and resolve problems within our sphere of the customer environment* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams* Work with 3rd parties on interop issues.* Provide prompt and accurate feedback to customers.* Ensure proper recording and closure of all issues* Design, define and document support processes, training and knowledge-base articles for customer and internal consumption.

Palo Alto, California, Us

Morrisville, North Carolina, Us

● Supporting server/software technologies that make up a Regional Network Interface for Smart Grids across the country.● Assists customer I.T. departments with Linux/UNIX server administrative diagnostics/repairs, Network troubleshooting, and software bug reporting.● Performs back-end database analysis of metering data, and verifies it's interface with front-end web applications used by utility billing departments.● Remotely aids project managers, distributors, and field personnel in troubleshooting new Advanced Metering Infrastructure deployment and RF communications equipment.

Morrisville, North Carolina, Us

● Providing technical sales support to the Sales Team including prospects and existing customers● Took ownership of a project to develop a method to migrate customers from our deprecated ControlNow Platform over to MSP RemoteManagement. Worked with the Development team to create an automated process using API calls and Powershell to cleanly shift devices over to MSP RM from ControlNow.● Wrote technical migration documentation as well as a sales process for customers who are transitioning from ControlNow to RemoteManagement● Work with customers to find solutions to IT problems. Providing setups, scripts and methods within Solarwinds products to reach the desired result.● Work closely with Product Management and Developers to direct product development to meet customer needs.● Contributes to sales team effort by delivering technical presentations and demonstrations● Identifies sales requirements by establishing personal rapport with persons in the position to understand service requirements.● Analyze the client’s problems and create a vision of how to apply products to solve them.● Work closely with our MSP Partners to provide recommendations to improve their business model and provide tools for customer success.

Morrisville, North Carolina, Us

● Provided technical support for LogicNow's cloud-based remote management security platform designed primarily for Managed Service Providers.● Responded to global customer requests via Salesforce ticketing system and/or via phone in a timely manager and able to handle a large volume of requests.● Consult on optimizing the setup of the MAX product line.● Consistently achieved high satisfaction ratings and statistics on cases handled, calls received, and quality of case management.

Salem, Nh, Us

● Organize and take inventory on all servers and equipment within the Data Center● Record all Serial Numbers and compare them to the Database.● Assisted in configuration of SNMP for Server RAID monitoring.

Hanover, Md, Us

● Troubleshoot Tier 1 solutions remotely via Remote Desktop, such as performance issues and general permissions issues● Provide security and resets for RSA Tokens as needed● Follow PCI compliance guide lines in terms of keeping the environment secure and keeping End users from gaining access to specific privileges● Provide accurate escalation details to the Tier 2 On-site Support team.● Provide support to all offices operated by Credit Suisse in the world. Singapore, London, New York and Hong Kong.

Hanover, Md, Us

-- Assisted users in migrations from Windows XP and Windows 7-- Performed recovery of all software and backed up files-- Troubleshooting all Windows XP to 7 conversion issues-- Configuring Printers and Print drivers

Chapel Hill, North Carolina, Us

-- Maintain operation of the gas pumps at the store-- Manage machine maintenance and cleaning of the store-- Restock as necessary-- Working 2nd shift and sometimes 3rd when issues arise

Atlanta, Georgia, Us

-- Assisted in disconnect and reconnect of all workstations from location to location-- Performed basic troubleshooting for workstations and escalated when necessary-- Patched networking for all workstations in new locations-- Worked in a small team to insure that the workstations were running for operation hours the following day.

-- Provided realistic solutions for customer computer and technical issues. -- Set up customer equipment and provided on-site solutions and troubleshooting.-- Used correct handling procedures of all customer confidential information and kept records of depot and repair orders.-- Educated customers on operation of equipment including instruction on regular system updates, hot fixes, and routine maintenance.

Stamford, Ct, Us

-- Provided realistic solutions and comparisons between customer needs and product features and explained how products and services fit the needs of their households.-- Used correct handling procedures of all customer confidential information and kept records of sales and orders for the required time.-- Educated customers on Time Warner Cable services and promotions. Met all monthly sales goals, quality assurance requirements, and call quotas.

-- Educate customers on products, rate plans, U-verse, mobile equipment.-- Provide customer service and technical support for wireless mobile accounts. Understanding how to use billing and tech support database and system as well as the phones.

Richfield, Minnesota, Us

-- Provide sales and customer service for Cameras, Car Audio, Computers and Technology -- Answering customers questions on recent technologies and how it fit in their daily lives.

-- Responsible for installing and maintaining desktop workstations as part of a team and fixing any issues that may arise using basic network and PC troubleshooting.-- Keeping all workstations functioning in the networked environment.-- Performing hardware and software upgrades as well as regular security updates-- Handling customer requests as cashier.

Associates Degree, Computer Science

High School, General Education