Director, Capacity And Performance Management
Tempe, Az, Us
• Created the performance and capacity management services for all IT network, server, and storage platforms• Grew the team from one (1) to more than fifteen (15) to encompass Enterprise Systems Management (monitoring systems)• Lead the evaluation, selection, and implementation of the application, performance, and fault management systems to help the organization proactively address capacity and performance concerns and improve incident response• Supervised the evaluation, procurement, and implementation of SAS statistical software for complex capacity studies• Applying data management, mining, and analytics to correlate end-user experience and system metrics to isolate the root cause of performance degradation• Leveraged CA eHealth and SPECTRUM, OPNET ACE, ACELive, EMS and Panorama, ZOHO Manage Engine, Compuware Gomez, SAS JMP, Enterprise Guide, and Data Miner, Arbor Peakflow SP, Zabbix, Web Page Test, Show Slow, Mondrian, and Kettle