I am a customer-focused leader with 20+ years of experience in manufacturing and logistics, specializing in customer relations, order management, payment dispute resolution and technical troubleshooting. I'm accomplished in process improvement, creative problem solving, and metrics analysis and reporting. I foster collaborative solutions and am recognized for strong communication skills and results-driven approach.Customer Service | Process Improvement | Logistics | Invoice Payment Disputes | Supply Chain | Project Management | Purchasing | Supply Chain Management | Logistics Management | Operational Audits | Training | Value Stream Mapping | Business Process Mapping | Project Coordination | Auditing | SOP DevelopmentMy contact email is bcc81475@gmail.com.
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Account Administrator IiSchneiderChicago, Il, Us
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Customer Supply Chain RepresentativeGreenleaf Foods Mar 2023 - PresentLisle, Illinois, United StatesManaged PO’s and supply chain communication for Kroger, Albertsons, and other large retail accounts and food service distributors. This involved overseeing annual sales of more than $15 million for this leading manufacturer of plant-based protein food products under the Lightlife and Field Roast brands. -
Customer Service RepresentativeMenasha Packaging Nov 2021 - Nov 2022Minooka, Illinois, United StatesUtilized SAP to manage hundreds of inbound and outbound concurrent production, inventory, and shipping orders with large-scale, palletized retail displays for clients including Frito Lay, 3M, Kraft, and Mondolez. -
Customer Technical SupportMidtronics May 2021 - Nov 2021Willowbrook, Illinois, United StatesDelivered advanced troubleshooting and support for automotive diagnostic and charging equipment for client dealerships and repair shops, managing 24-30 calls per-day. -
Customer Service Representative Iii / Consumer Relations & App Technical SupportBp Feb 2019 - Apr 2021Warrenville, IllinoisProvided advanced troubleshooting and technical support for BPme Rewards mobile app, resolving a wide range of customer issues and transactional disputes. -
Customer Service SpecialistBest Buy Sep 2018 - Feb 2019Bolingbrook, IllinoisEffectively handled all retail transactions store-wide, including purchases, customer issues, and returns & exchanges. -
Customer Service CoordinatorQuad/Graphics Aug 2016 - Dec 2017Bolingbrook, IllinoisManaged key customer account pick-up requests for dedicated truckload, less than truckload (LTL), linehaul pickups, reefer (refrigerated) loads, specialized flatbeds, intermodal (rail) moves, and international shipments. -
Customer Service Representative Iii / Dispute AnalystH.B. Fuller Nov 2013 - Jul 2016Aurora, IllinoisResolved customer invoice disputes and reduced disputed payments by 93% by investigating rate discrepancies and shipping errors with Sales, Production, and Supply Chain. -
National Accounts CoordinatorCulligan International Jun 2012 - Jul 2013Rosemont, IllinoisIdentified the water treatment needs of restaurants, hotels and retail locations to provide equipment quotes and service contract proposals to grow the national key account customer base. -
Customer Support Representative (Temporary)The Morey Corporation Feb 2011 - Oct 2011Woodridge, IllinoisEntered telematics purchase orders for large farming and manufacturing customers such as Caterpillar and Navistar which guided Planning and production schedules to completion.Partnered with Planning, Operations and customers to ensure PO’s were fulfilled accurately and timely, and that any production issues were proactively addressed to minimize customer impact. -
Customer Service Professional / Pricing & Billing AdministratorRr Donnelley Logistics Mar 2004 - Jan 2011Worked with Planning and Dispatch to ensure pick-up and delivery of nationwide mailings and inserts to postal distribution centers and newspaper presses on planned dates to reached end consumers on the correct promotional dates. Monitored all loads in transit through daily reporting and carrier portals and addressed with Dispatch and carriers to reduce delays and proactively communicate to the customers.
Brian Curtis Education Details
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General Studies -
Writing, General
Frequently Asked Questions about Brian Curtis
What company does Brian Curtis work for?
Brian Curtis works for Schneider
What is Brian Curtis's role at the current company?
Brian Curtis's current role is Account Administrator II.
What schools did Brian Curtis attend?
Brian Curtis attended College Of Dupage, Columbia College Chicago.
Who are Brian Curtis's colleagues?
Brian Curtis's colleagues are Victor Guzman, Asharri Burch, Mohammed Iqbal, Mandingo Ion, Daysha Manzano, Brian Curtis, Shaninder Kaur.
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