Brian Daley Email & Phone Number

Greater Philadelphia Area

Greater Philadelphia Area

• Consistently Increased Year over Year Revenue Results at my location by a +8.8% average during a six month period where overall company retail results averaged at a -0.54% losso November 2017: +10.8%o October 2017: +7.9%o September 2017: +6.1%o August 2017: +4.1%o July 2017: +15.3%o June 2017: +8.5%• Transformed backroom/production process to streamline donation processing from door to floor.• Gained experience working in a Non-Profit environment

Boothwyn, Pa

As a Store Manager at Walgreens Boots Alliance I supervise a staff of Customer Service Associates, a Leadership Team as well as a Pharmacy Staff. I meet customer needs by coaching and training my staff to provide extraordinary customer care on a daily basis. I plan and coordinate sales, merchandising, and budgeting in order to exceed targets while providing a brand of service that exceeds customer expectations.Accomplishments:• Exceeded Annual NPS Targets (Customer Satisfaction) in… Show more As a Store Manager at Walgreens Boots Alliance I supervise a staff of Customer Service Associates, a Leadership Team as well as a Pharmacy Staff. I meet customer needs by coaching and training my staff to provide extraordinary customer care on a daily basis. I plan and coordinate sales, merchandising, and budgeting in order to exceed targets while providing a brand of service that exceeds customer expectations.Accomplishments:• Exceeded Annual NPS Targets (Customer Satisfaction) in both Front End and Pharmacy• Exceeded Annual Employee Engagement Targets as gauged by Gallup Q12 survey• Exceeded Annual Payroll/Budgetary Targets• Reduced SHRINK from 4.7% prior to my arrival to 2.71%• Promoted two Direct Reports through the Leadership Ranks• Consistently led the District in On Shelf Product Availability Show less

Various Locations

Walgreens vision is to be the first choice in health and daily living for everyone in America … and beyond. As an Assistant Store Manager I deliver this vision by ensuring that our customers receive consistent quality and reliable service that exceeds their expectations. I am involved in all aspects of store operations providing guidance and expertise both to customers and employees. I work to align the actions of all store employees with the tenets of honesty, trust and integrity that our… Show more Walgreens vision is to be the first choice in health and daily living for everyone in America … and beyond. As an Assistant Store Manager I deliver this vision by ensuring that our customers receive consistent quality and reliable service that exceeds their expectations. I am involved in all aspects of store operations providing guidance and expertise both to customers and employees. I work to align the actions of all store employees with the tenets of honesty, trust and integrity that our founders built this company on more than a century ago.Accomplishments:• Consistently ranked in top of the District in monthly NPS Scores regardless of location• Managed in various environments including Urban, Suburban and College locations• Managed two new locations from setup through their first year of operation• Earned my Pharmacy Technician Control Board Certification Show less

Various Locations

As a Management Trainee at Walgreens I had the opportunity to make use of my experience leading teams while learning how to operate effectively in a retail environment. I was able to sharpen my abilities in regards to visual merchandising, driving sales, loss prevention, P&L analysis, retail process improvement and in the building of relationships with our customers and community.Accomplishments:• Learned and Grew in regards to Leadership in a Retail Environment• Increased… Show more As a Management Trainee at Walgreens I had the opportunity to make use of my experience leading teams while learning how to operate effectively in a retail environment. I was able to sharpen my abilities in regards to visual merchandising, driving sales, loss prevention, P&L analysis, retail process improvement and in the building of relationships with our customers and community.Accomplishments:• Learned and Grew in regards to Leadership in a Retail Environment• Increased Photo Department Revenue by over 20%• Utilized to travel and cover emergency situations where Assistant Store Managers were on vacation, disability, etc. Show less

Greater Philadelphia Area

UPS is the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. My experience as a supervisor varied from being responsible for the initial training and development of incoming new hires, to the supervision of large areas of the package handling operation. I ensured that my teams executed with maximum productivity by anticipating work volume and adjusting staffing accordingly. I also learned how to effectively manage… Show more UPS is the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. My experience as a supervisor varied from being responsible for the initial training and development of incoming new hires, to the supervision of large areas of the package handling operation. I ensured that my teams executed with maximum productivity by anticipating work volume and adjusting staffing accordingly. I also learned how to effectively manage employee performance in a very rigid union environment.Accomplishments:• Received Multiple Supervisor of the Month Awards• Consistently exceeded productivity targets in multiple areas of operation• Key member of training team tasked with the onboarding of newly hired employees Show less

Bachelor’S Degree, Business Administration

Currently seeking my Bachelor's Degree in Business Administration

Associate Of Business Administration, Business Administration And Management, General

Courses Completed: ACC 111 Financial Accounting ACC 112 Managerial Accounting BUS 100 Introduction to Business BUS 210 Principles.