Manage daily aquatic operations, including marketing, procurement and reservations; interact and engage with customers before, during and after activities; coordinate multiple teams, boats and programmatic demands; identify process and operational inefficiencies within the company and develop and implement solutions; track company metrics.Key Contributions:• Deliver a high level of customer service specific to customer requirements to generate 43% return guests• Articulate and initiate company process improvement design to drive cost savings of 22%

Oversee acquisition of new vessels and implementation of corresponding systems, initial ideation through to completion; coordinate processes to deliver tailored experiences on time within the budget and ensure the desired outcome aligned with the company mission and vision; track project progress; oversee resources; identify daily risks; solve problems; report and document; refine industry related technical skills.Key Contributions:• Lead quality assurance• Implement and manage material changes in daily operations that align with the overall business strategy and increased revenue

Train and instruct thousands of recreational or commercial open water divers in diving techniques, safety and the correct use of diving equipment with clients from a variety of cultures and skillsets; coach, train and instruct divers by analyzing performances and developing abilities; dispatching safety information and distributing knowledge about marine life; analytically evaluated risks and observe clients to determine readiness; understand and maintain diving equipment and technical skills to ensure dives run smoothly, communicate effectively with coworkers and clients; ensure courses run smoothly and ensure student success and safety; think critically to come up with creative solutions to problem solve as situations develop; maintain a high level of interpersonal skills.Key Contributions:• Update emergency preparation plan to ensure safety of guests and staff• Create an underwater communication plan tailored to specific guest needs

Train and instruct thousands of recreational or commercial open water divers in diving techniques, safety and the correct use of diving equipment with clients from a variety of cultures and skillsets; coach, train and instruct divers by analyzing performances and developing abilities; dispatching safety information and distributing knowledge about marine life; analytically evaluated risks and observe clients to determine readiness; understand and maintain diving equipment and technical skills to ensure dives run smoothly, communicate effectively with coworkers and clients; ensure courses run smoothly and ensure student success and safety; think critically to come up with creative solutions to problem solve as situations develop; maintain a high level of interpersonal skills.Key Contributions:• Update emergency preparation plan to ensure safety of guests and staff• Create an underwater communication plan tailored to specific guest needs