• Provide oversight for the design and construction of all new Oak Street Health locations nationwide.• Manage project budgets of $2M across multiple projects• Coordinate bids and contracts to develop scope of work, budget, and schedule for timely project completion • Direct the schematic design and submit architectural drawings to various city departments for permitting.• Manage a team of regional owner’s representatives and lead regular meetings with architects and contractors to review schedule, RFIs, submittals, and change orders.• Spearhead OSH expansion strategy and communicate project status to internal and external stakeholders

• Directed all hiring, training and management of agent/broker support staff to facilitate achieving sales and leasing performance goals, establishing best-practices for maintaining regulatory compliance, and improving corporate profitability and performance through the implementation and oversight to consistent procedures and policies in 250 satellite offices.• Developed a strategy to optimize account procedures to be consistent and lead implementation that resulted in agent payment time reduction from 4-5 business days to 2-3 business days depending on state requirements. • Executed project plan for central processing integration for 250 local NRT Coldwell Banker offices across the Southeast, Midwest and West Coast regions to streamline agent services for local branches to better provide agent support.

• Partnered with local company presidents and vice presidents to evaluate and streamline office staff and practices in local branches to reduce overhead by 5% and increase branch productivity.• Converted 350 offices to a paperless transaction system allowing approximately 2500 plus agents to submit documents digitally without stepping foot into branches therefore decreasing processing time on agent paperwork.• Organized training meetings across region to support local field managers with training and information sessions with local field staff and evaluated staff and offered recommendations to local leadership on operational issues. Over 3 years trained 60 individuals in group and personal training sessions. • Successfully integrated newly acquired real estate companies and converted staff and agents to current NRT operational practices – implemented consolidation of branches and staff where appropriate to service agents more effectively and increase profitability. • Managed 12 local field staff located in Baltimore, District of Columbia, North Carolina, South Carolina, Georgia, Florida and Texas; traveled to these markets for meetings and office visits.

• Executed and staffed new home onsite sales offices for developer clients based on marketing and sales plans. Consistently met expected opening date for successful launching of sales in the respective market.• Traveled to multiple onsite sales office sites across southeast region to ensure the offices were performing based on sales plans and projections. Additionally, audited sites for proper signage to ensure compliance with local state real estate commission rules and State laws. • Maintained record of management systems for 50 plus communities within the new home division, working with regional legal department to produce documents in times of audits and litigation. • Oversaw all scheduling for full time and part time staff across various onsite offices to guarantee customer service standards were being accomplished. Directly responsible for 40 staff members over the 8-year period.

• Toured property and closed leases with prospective lease holders daily to ensure a quick lease up on new property. • Partnered with property manager and developer to plan and execute new and current resident events during lease up.

• Facilitated communications between outside sales force and clients, providing shipment tracking.• Scheduling of front office and warehouse staff