Install, configure, and customize hosted SAS Viya software products on Serverless Cloud Platforms including Microsoft Azure and Amazon Web Services for SAS Cloud Build service. Deploy, customize, and administer SAS 9.4 and SAS Viya software on Windows and RHEL Servers for customers in our internally hosted data centers, cloud platforms, and remotely managed customer environments. Contribute to documentation and process for the Cloud Build Team, in addition to mentorship of new employees. Work collaboratively with Project Managers, Analysts, Developers and other implementation team members to implement enterprise software installations and to manage, diagnose, debug, design, and prototype SAS and third-party enterprise class software systems. Responsible for installation and implementation of SAS software and solutions across an enterprise-wide cross-platform infrastructure that is consistent with our business objectives and customer requirements. Support integration of SAS software with systems and other third-party software. Provide pre- and post-implementation documentation. Diagnose, document, report, and resolve system problems. Resolve issues and problems during deployment and implement process change to prevent problem recurrence. Proficient in Linux command line configuration, Puppet, Bash, Zshell, Kubernetes, docker, Git/GitLab, Zabbix, Powershell, Microsoft Active Directory, and Microsoft Azure platform tools.

Lead a 15 member team of Cyber Security Analysts responsible for responding to Cyber Incidents impacting publicly funded Information Technology infrastructure for the State of North Carolina. Collaborate with State and Federal partners on proper Cyber Incident procedures and common cyber hygiene best practices. Plan, prepare, and revise Cyber Incident Response policies, plans, and procedures to guide team members in their response methods. Assist State, County, and Local partners in responding to Cyber Emergencies.

Plan, Coordinate, resource, and oversee Army Communications systems for all units in the North Carolina Army National Guard. Project and communicate unit communications requirements to the North Carolina Army National Guard CIO to ensure training and funding resources are provided for units to train with technology capabilities. Give expert guidance and recommendations on unit technology requirements to enable high-level long-term planning for all units within the North Carolina National Guard. Plan for and enable the North Carolina Army National Guard staff with communication capabilities. Determine requirements for, resource, and assist in providing communications capabilities to North Carolina State agencies during Federal and State Emergencies. Track, account for, and ensure physical control of communications technologies supporting approximately 12,000 Army Soldiers. Maintain Top Secret Security Clearance.

Lead a staff section responsible for establishing, managing, and maintaining Voice and Data, Tactical and Network communications links for the entire Brigade Task Force. Plan, coordinate and manage Warfighter Information Network- Tactical consisting of a Cisco Unified Call Manager, Cisco CME, Cisco Switches, Cisco Voice Gateways, and Cisco VoIP phones. Monitor the status of network communications links through network management tools and automation reporting tools including Solarwinds and SNMPc. Plan, organize, setup, administrate, and sustain Tactical Mission Command Services and Enterprise Services including General Dynamics CoMotion, Microsoft Server, Sharepoint, Active Directory, and Exchange. Supervise and guide a team responsible for troubleshooting and correcting network problems. Supervise changes in system configuration, initialization, WAN and LAN installation. Establish and enforce network policies and procedures. Advise unit Commanders and users on requirements, capabilities, and use of military Cyber and C4I systems. Maintain high level security clearance.

Commanded, directed, lead an Army Signal unit of 60 Soldiers and over $8 million in property responsible for installing, operating, and maintaining network communications for the 30th Armored Brigade Combat Team headquarters. Developed training and career management programs for all enlisted and officer personnel in the unit. Organized prepared, and supervised training and operating plans for secure and non-secure Army communications. Planned and executed network operations on multiple continents simultaneously.

Responsible for determining requirements and exercising staff supervision over all communications services related to Logistical, Supply, and Maintenance Operations. Lead a small section who installed SINCGARS/FM and a digital communications network. Oversaw Communications Security (COMSEC) management. Served as the system administrator and security manager for all users in the Battalion. Performed all tasks normally associated with information technology operations. Performed additional duties as the unit Electronic Warfare Officer (EWO) responsible for supervising EW technicians and ensuring EW equipment is operational and effective at influencing the electromagnetic spectrum.

Served as second in command to the Company Commander. Assisted in planning unit training by leading training meetings, documenting training plans, and following up to ensure training was conducted. Directed, coordinated, and supervised all logistical and maintenance activities for the Signal Company including tracking of spare Signal parts and equipment for all Warfighter Information Network- Tactical (WIN-T) equipment. Coordinated with higher level units to ensure orders were followed. Coordinated with Field Support Representatives to ensure support was provided for Signal equipment.

Lead a Signal Platoon responsible for providing communication capabilies to a Brigade Tactical Operations Center. Accounted for and ensured maintenance of all platoon equipment a Joint Network Node, numerous HMVEEs, generators, radio systems, and other Signal Equipment. Learned Basic Army Leadership skills and Signal Leadership skills from experienced Army Noncomissioned Officers.

Provided High Touch Technical Support to Cisco's silver, gold, and platinum level corporate customers whose implementation includes Cisco Unified Communications Manager (CallManager), Cisco Unity Connection, Cisco Emergency Responder, Cisco Voice Gateways, Cisco Unified SIP Proxy, Cisco Unified Presence, Cisco Telepresence, or Cisco IP Phones. Troubleshot and fixed complex problems with enterprise voice and collaboration devices. Recommended changes to fix or workaround defects or misconfigurations. Collaborated with fellow team members, carriers, Managed Services providers, Sales, Account teams, and other advanced service providers to resolve service inquiries. Reported and recreated hardware and software defects to Development Engineers in order to resolve product wide misbehaviors. Recreatee and tested bug fixes to confirm resolution.

Managed, maintained, and repaired VoIP, WAN, and LAN services for Enterprise customers including router and switch configuration, maintenance, repair, and interoperability. Utilized complex network monitoring tools to identify and diagnose instances of LAN conflicts between computer/server, IP phones, and other CPE devices. Isolated problems with application and network servers and gave feedback to responsible engineering and development teams for resolution. Equipment experience included Nortel CS2k VoIP Gateways, Broadsoft Application Servers, Cisco 2811/2651/2611/2811/3825 Enterprise Gateway routers, Cisco PIX 501/506/515 firewalls, Cisco 2950/3600 series POE switches, Cisco 7960/7940/7912/7905 SIP phones, Cisco AS5300 Dial Access servers. Also worked with ACME SBC, UT Starcom Network Gateway, Siemens/Efficient 5940 Business Gateway, ADTRAN TA 912/916/924 Integrated Access Device, Adtran Netvanta Series switches and routers, Mediatrix 1104/1124/4100 series VoIP Gateway, Polycom IP600/IP500/IP300/IP4000 SIP phones, Uniden IP200 Sip Phones.

Worked in network operations center as a data repair technician.Supported business clients by restoring services for Data and Voice products. These products include Frame Relay, IPVPN, ISDN, Point-to-Point, Multi-point, Analog and Digital services. Equipment experience includes Adgilent, T-Berd 224, Adtran CSU’s as well as all below mentioned equipment. Used communication skills to routinely overcome obstacles with customers, sales teams, vendors, and field engineers over the telephone.

Worked in network maintenance center as a voice repair technician. Responsible for the monitoring, testing, troubleshooting, and maintenance of WorldCom’s local and long distance voice networks,. Work with multiple types of voice equipment, including: Nortel DMS 500, DMS-250, DMS-100, Alcatel Dex600E, Lucent 5ES, and Siemens EWSD, INET Protocol Monitoring Units, INET Geoprobe Monitoring Units, Sage 930 and 950 Test Sets, Alcatel and Tellabs multiplexars, Utilized monitoring tools and remote testing systems to isolate and resolve customer circuit outages. Coordinate testing of circuits with all involved multiple providers until customers service is up and working. Solved problems while providing thorough and accurate documentation in a problem management database.

Installed, operated, and maintained multi-multi-channel radio systems, radio access units (Cellular Communications), communications security devices and encryption systems, radio to telephone interfaces, and various RF antenna systems in support of military communications networks. Initialized and sustained multiple, frequency-hopping radio networks as a basis for all communications in a combat theater. Worked with networking equipment including Cisco 2500 series routers, Cisco 1900 series Catalyst switches. Utilized testing and troubleshooting techniques to isolate faults in communications equipment. In the last year of this assignment, I supervised three to fifteen person shifts responsible for vital communications links between Brigade size elements in a combat wartime environment.