● Identified up to €12,000 of European government-funded digitization programs and an opportunity to leverage over 400+ partners to increase bookings by 15% in EMEA markets● Discovered 200+ inconsistencies on support-related pages spread across five different languages and collaborated with Web Operations to ameliorate these issues to increase retention and improve the customer experience● Refined and maintained international sales documentation to guide the onboarding and development of a new sales team focused on Spanish-speaking markets● Aided in compiling two months of customer feedback and insights, providing succinct recommendations to inform international go-to-market strategy

● Extracted and processed data from the TCSG Knowledge Management System and other TCSG data systems to deliver ad hoc requests for TCSG leadership and the Georgia General Assembly● Collected and evaluated statistical data and reports to identify agency/program performance trends for 20+ TCSG leadership requests, as part of an initiative to reduce expenditures during the COVID-19 pandemic● Compiled and analyzed efficiency of Last Mile Fund grants in relation to graduation performance of 350+ students over the course of three years, as part of a report to the Commissioner● Spearheaded method in Stata of cleanly matching student names to identification numbers when provided with names in formats that did not merge with available data, used for several technical school requests with missing data● Produced a customized weekly enrollment spreadsheet on Stata and Excel to capture matriculation changes, as requested by Research & Business Intelligence as well as Adult Education leaders, over the course of three years● Developed 10+ longitudinal employment reports tracking student hiring patterns at ~31,000 companies so Research & Business Intelligence could recommend additional resources to majors of high interest

● Managed one research analyst and one intern on the Research Team● Analyzed education data for 50+ requests from agency leadership to assess policy efficiency; several reports used by Governor or in Georgia State Assembly● Executed a complete redesign of financial accountability and auditing criteria to follow a quantitative methodology● Represented GOSA at two national and three state conferences, and presented the new auditing redesign at two of the state conferences in front of over 60 stakeholders from across Georgia● Engaged in-person with 10 stakeholders throughout Georgia to incorporate accountability feedback● Performed on-site audits at over five schools to assess fidelity to Georgia Department of Education testing procedures● Calculated six education accountability measures, including Student Mobility Rate and Financial Efficiency Star Rating; collaborated with Georgia Department of Education to produce deliverables on each school & district● Translated initiatives into Spanish and connected with Spanish media to facilitate outreach, such as advertising a school comparison dashboard with multilingual functionality or transcribing twenty minutes of interviews

● Integrate Spanish terminology guidelines for a cloud-based translation management system

● Direct Portuguese programs on campus, increasing the turnout of events such as the weekly Bate-Papo Portuguese conversation hour from 5 students to over 40 students● Instruct as teacher assistant for “LACS 101 Intro to Latin American Studies”● Administer clerical duties, such as actualizing the department website● Design and distribute promotional material for department activities

● Investigate the relationship between ceasefire violators and civil war duration, as partof a NSF-funded program focused on peace and conflict management● Present research at the Midwest Political Science Association 2016 Conference

● Compile research as the head intern for the BRICS Urbe Project, investigating urbanization policies in large developing economies