-Boston area DJ-Resident DJ at area nightclubs: Club Cafe, Alley Bar, & Blend-Expertise in sonic branding and playlist curation-Well versed in various audio and performance platforms-Experience performing at Boston area nightclubs, as well as destination towns in Maine and on Cape Cod-20,000 streams on Soundcloud & Mixcloud sites (as of July 2016)

• Drove over 450 home renovation projects to completion for a total of $5M• Managed a pipeline of 100-125 concurrent projects each ranging from $2K-$170K, while nourishing a constant pipeline of $3M• Anticipated and identified potential project risks and delays; proactively developed solutions to minimize impact• Revamped client and vendor communication structure to track timeline benchmarks, routine check-ins, and gauge progress• Adapted to unforeseen account escalations, swiftly reaching resolutions to ensure project conditions and budgets were upheld• Promoted business growth, success, and profitability through skillful negotiations to benefit our bottom line• Collaborated directly with Director of Strategy to launch the Project Management Department and formulate new SOP’s• Managed a pipeline of 100 projects at once, ensuring timeline, budget, and scope were met to preserve client satisfaction• Mediated between homeowners and vendor disputes; acted as an intermediary on behalf of sixteen project advisors• Relayed department pain points and feedback to direct managers, devising effective solutions for implementation• Delegated payments, coordinated logistics, and monitored contractor activity to maintain project momentum• Sustained competitive Net Promoter Scores, delivering the optimal “red carpet experience” from design to project completion

Coordinate medium to large home improvement projects, including client and service provider outreach, scheduling, and invoicingBuild new and existing partnerships with service providers by bringing them more business and expanding their client reachCultivate a pipeline of business from 25+ leads per week while managing and advancing existing accounts

-Worked closely with two SSPs (Syringe Service Programs) on the north and south shores of Massachusetts to collect client video testimonials and data in hopes of educating communities on harm reduction and the benefits of SSPs in relation to the Opioid crisis and HIV/AIDS. -Collected materials, white papers, and other resources to create a toolkit for community outreach in the future.

-Plan and organize daily work schedule to call on prospects to generate higher levels of participation in IHI "Big Bet" programs-Use sales techniques that maximize revenue while maintaining and enhancing existing customer relationships with IHI-Meet specific targets for number of calls made, prospects identified, enrollments completed, and aggregate revenue associated with these activities.-Implement, adapt, and update standard work for the sales team, from research, outreach, follow up, and close for each prospect. Study past participation in IHI programs, web-based activity, and sources of customer data like HubSpot, Salesforce, LinkedIn, and IMIS to identify new leads.-Assist marketing team with the creation of lead lists and use tactics to qualify leads.-Serve as the point of contact for identified prospects and communicate with them by phone and email to respond to questions and requests -Collaborate on sharing the results of sales efforts across the organization-Establish a strong partnership with Marketing & Communications team and other teams across IHI-Assist with the tactical execution of marketing plans which are typically focused on program enrollments. -Continuously seek to improve marketing strategies and tactics through an ongoing exploration and importation of creative ideas-Work cross-functionally to produce content marketing pieces-Assist with cross-marketing opportunities

•Respond promptly and fully to written, e-mail, and telephone customer inquires relating to www.IHI.org, NPSF.org, general program information, program enrollments and billing questions•Understand and help achieve IHI mission and goals — and be able to convey these to our customers•Train customers through info-session calls and chats.•Function in and support a fast-paced team environment•Build customer relationships and record account information•Maintain and grow current/perspective client memberships •Provide world-class customer service•Manage IHI’s speaker request database•Process exhibitor and customer payments•Manage exhibitor and customer registrations and agendas for conferences and events. •Conduct surveys and compile customer reports•Proactive customer outreach and inside sales•Create outreach plans for renewing memberships and making program sales •Planning and coordinating materials and staff for tradeshows •Support Marketing team in creating and reviewing webpages and emails•Support Marketing team in outreach and planning for web programs•Support Marketing team with WIHI recordings and email outreach •Support event planning team(s) with registration at conferences and events•Support HR and event planning committee to create and plan internal staff events, speaking engagements, and fundraisers for IHI staff

• Transcribing, Annotating and Quality Assessment of high priority deliverables (Listening to sample audio files from Alexa for example (Speech recognition technology) and typing it out to test it for quality.• Translating established guidelines into daily work practices• Handling unique data analysis requests from a range of data customers• Contributing to process improvements to reduce handling time and improve output

-Actively participate in all day-of-Walk Participant and Team activities, including set-up and staffing of Registration Area.-Manage outreach calendar for Development Team and actively participate in all outreach activities.Assist with simultaneous events as needed.-Gifts processing-Coordination of incoming in-kind donations-Event planning for individual and agency fundraiser events -Volunteer registration for events-Provided outreach materials to team captains-Set up mailings to all walk & run participants

-Promoted into position based on metrics and performance KPIs-Develop new business by engaging and enrolling prospective customers into the trade program via phone and email outreach-Grow book of business by establishing and maintaining deep relationships with accounts through pre-generated leads-Act as the key point of contact for all account purchase needs-Provide top-tier sales and service support to all customers-Meet/exceed sales goals -Develop expertise in product offerings and stay up-to-date on industry knowledge-Track all metrics and analyze performance data

-Develop new business by engaging and enrolling prospective customers into the trade program via phone and email outreach-Grow book of business by establishing and maintaining deep relationships with accounts through pre-generated leads-Act as the key point of contact for all account purchase needs-Provide top-tier sales and service support to all customers-Meet/exceed sales goals -Develop expertise in product offerings and stay up-to-date on industry knowledge-Track all metrics and analyze performance data

• Conducted in-home consultations with clients• Utilized design background and expertise to grow relationships and sales in a client-based salesenvironment• Assisted in placing and moving furniture throughout the store with visual team• Responsible for writing custom furniture orders for interior designers and clients• Assisted in planning and organizing successful in-store events, including trade shows and productdemonstrations

• Accountable for maintaining merchandising flow and visual appearance at New Balance’s Boston flagship store• Took responsibility for all in-store merchandising during an interim with no upper management• Trained a staff of 13 on upcoming trends in apparel and footwear, including technical features andbenefits- and how best to display and sell these items to customers• Assisted in photographing product and posting it to social media outlets, as well as collecting emailaddresses from clients at the store• Created training modules to assist in future seasons, to better familiarize staff with the New Balancecustomer• Performed daily accounting procedures for the store, including cash handling and bank runs

• Held responsible for opening and closing duties, including deposits and cash handling• Used attention to detail to create new merchandising methods for product flow on shelves• Conducted telephone orders for customers across the United States• Trained associates in product knowledge and company history• Assisted in planning in-store events, managing the store Facebook page, and updating VIP customers with upcoming promotions

• Participated in a research group for Sunglass Hut International, in regards to sonic branding, audio-merchandising, and marketing• Organized company objectives for year 2011 with other associates nation wide • Assigned the task of choosing music to be played in stores internationally

• Conducted opening, closing, as well as managerial duties daily: including delivering deposits, cash handling, and performing returns • Took part in setting up all window displays and merchandising in store • Assisted in the hiring process by interviewing candidates• Trained new associates • Led four associates in store, and ran store in the absence of a store manager

• Led team of 5 associates at a hardware and decorating store• Created window displays for the stores, as well as helping to introduce new product in store• Conducted in-home color and design consultations with clientele from the suburban Boston area• Performed telephone orders to replenish stock in-store with Benjamin Moore Corporate, as well as special orders for customers from various vendors. • Forecasted upcoming trends in home decorating and color in order to increase product mix• Held responsible for daily opening, closing, and cash handling tasks