Brian Deshazer Email & Phone Number

Raleigh, Nc, Us

New York City, New York, Us

- Migrated services into Cloudflare DNS and WAF using terraform. Setup EU terminated services for GDPR. Onboarded new services to use Cloudflare geo load balancing. Created automation through Kustomize for allowlists locking environments to Cloudflare.- Created migration plan for ML cluster services to new FEDRAMP environment. Worked with ML team to deploy operator and run end-2-end testing of services verify service mesh and private network connection.- Created monitoring and alerting for critical networking and traffic systems in Datadog ingesting logs and metrics from customer systems. This increased MTTR/MTTD for issues as they would arise.- Connected clusters’ private VPCs using AWS private link and transit gateway. Created automation in terraform/atlantis for repeatable deployment.- Implemented Istio service mesh for AWS Openshift clusters. Created certificates and managed rotation via Cert-Manager. Deployed to clusters via ArgoCD- Created terraform for AWS Organization and Account creation for commercial and govcloud accounts- Deployed automation to update services with new configuration and secrets as they are updated reducing toil of engineers on-call. The automation is an opt-in model for services.

Armonk, New York, Ny, Us

- Created pipeline for deploying a PCI DSS compliant payments interface that includes locking down ingress and egress, vulnerability scanning and service gating, log retention, account observability, container privilege, and automation for evidence gathering- Developed onboarding for a global SRE team which includes creating video training and documentation, and one-on-one mentorship. Trained 20 SREs for IBM’s Cloud Platform- Participated in internal security audits for 3 services and handled documentation for required audits- Setup Akamai properties for services, adding deny/allow lists, certificate and hostnames, origin setup, DDOS service, and cookie reduction tools- Created pipeline for a synthetics testing service which includes multi-region deployments through Jenkins, locked down network to Akamai, built monitoring dashboards and alerts (Workloads, Clusters, some APM), integrated Terraform with Jenkins, integrated vulnerability scanning automation (static, dynamic, runtime, os), built deployment automation of service for 90 IBM teams- Deployed Elasticsearch, Kibana, and Nodejs microservices onto Kubernetes with Terraform, moved elastic deploy to Elastic Cloud on Kubernetes Operator- Setup authorization policies in IAM and connected them to Kube RBAC policies based on need-to-know

Armonk, New York, Ny, Us

- Automate build processes for the IBM product catalog microservices using Jenkins- Setup and Configure InfluxDB, Grafana, and Telegraph monitoring clusters using Helm deployed to Kubernetes- Create self-healing and monitoring for Node.js console microservices on Dedicated and On-Prem Cloud Foundry deployments- Work with team to update DNS records in IBM Cloud Internet Services load-balancer- General understanding of Akamai setup for caching objects on the edge

Armonk, New York, Ny, Us

- Co-Created tool to automate vm migration to new hypervisor version across cloud fleet (Ruby)- Created Slackbot for Project Office to increase client quotas (Node.js)- Created small Golang program to integrate internal defect manager app and Zenhub for scrum- Lead scrum for Tooling Tribe- Wrote and Updated UrbanCode CI-CD processes (Bash)- Use BOSH, UrbanCode, and Concourse, CI-CD pipeline, to update Cloud Foundry PaaS.- Create Kibana dashboards to see trends in performance and usage- Write automation scripts in Bash and Ruby to handle new problems until Dev team or myself can fix Root Cause

Boca Raton, Florida, Us

• Lead team of 45 employees to meet goals by focused hiring, expectation communication, and team development. • Implemented the Situational Leadership II model.• Maximize labor through analysis of donor arrivals and scheduling needs. Add value to Operations Schedule through enhanced labor formula. Increase employee efficiency by cross-training 25% of team since arrival • Respond to Employee and Donor complaints through teamwork and leadership. Implement Corrective Action and Performance Improvement Plans when appropriate. • Implement new PC workstations and resolve workplace software & hardware issues (Eprogesa)

Boca Raton, Florida, Us

• Learned to manage and lead teams to increase output while limiting input in a center with 1600 donors/week• Learned to respond to donor complaints and resolve inter employee issues. Delivered Personnel Action Forms including Leave and Return of Absence. Delivered Corrective Actions with positive change from employees• Analyzed arrival patterns to maximize labor.• Analyzed phlebotomy Liter percentage to assess and pair strong workers with weak.• Hired 10 employees: donor floor, reception, and medical staff associate• Trained in Core Quality Assurance for CSL Plasma. Participated in CLIA & Corporate Audits• Learned and Executed Supply procurement

Boca Raton, Florida, Us

Management; Phlebotomy; Customer Service; Data Entry

• Design constructor logo and 5 handout advertisements using Adobe Illustrator and Photoshop• Enhance up to 30 images for website use using Photoshop• Welcome potential clientele and answer questions about our plots and building process daily• Landscape & prepare custom homes

Norman, Oklahoma, Us

Student SupervisorManaged schedules. Trained employees on making coffee and customer service. Ensured quality of work. Handled customer complaints and informed lead manager of issues.

Oklahoma City, Oklahoma, Us

• Handled approximately $45,000 cash and over 200 transactions a day• Assisted in vault balancing• Helped proof checks and make loan payments• Generate promotional sales of bank card

Shawnee, Ok, Us

• Developed games, leadership training material, and drug/alcohol awareness education for 40 child tribal youth• Created contracts for child safety• Generated a take home video using iMovie• Designed flyers advertising student-created pottery using Photoshop and Illustrator• Wrote grant follow-up and financial report using Microsoft Office in 2008

Bachelor Of Applied Science (B.A.Sc.), Health/Health Care Administration/Management

Engineer’S Degree, Computer Software Engineering