Oversaw the SaaS platform directory, administration, reporting, analytics, and additional platform wide shared services which support all areas of the multi-tenant, AWS based healthcare enterprise collaborative communication system. - Collaborated with product team to produce product strategy vision and execution roadmaps.- Created short, medium and long-term solutions and capabilities / epics to achieve product strategy vision.- Created buy-in for the product vision both internally and with key external customers.- Developed value propositions, benefits, KPI’s, Jobs-To-Be-Done, pain points, and desired outcomes that are used to tell the story and create vision when determining product specifications.- Collaborated with technical product managers / owners to breakdown epics into features and user stories.- Established direction and priority to select product features for future releases. - Partnered with customers and cross functional subject matter experts to understand the healthcare market, desired outcomes, and solutions to increase user satisfaction. - Worked with customer support, customer success, and professional services to incorporate feedback from the field.- Presented and demonstrated new features to internal and external stakeholders for training and feedback. - Maintained work and relationships with distributed teams while functioning in a fully remote environment.

Responsible for the management and forward development of industry specific secure video communication and management solutions utilized by local and state government agencies.- Managed multiple product lines for a niche government market including:-- Visitation Scheduling, Workflow, and Management Software -- Video Visitation – Secure communication software & hardware for niche government sector.-- Video Relay Service (VRS) – Secure video phone communication for deaf and hard-of-hearing users.- Responsible for enterprise wide multi-tenant application, which can be deployed as a hosted, or a hybrid solution. - Shaped product direction to support both small “early adopter” customers and complex, multi-site environments.- Interviewed and observed customers to optimize the system’s registration, scheduling, and workflow processes.- Responsible for continual development to support new system interfaces with external customer systems.- Responsible for ensuring solutions are developed to adhere to data privacy and PCI compliance regulations.- Presented as needed at customer user groups, internal training meetings, and webinars.- Introduced industry first integrated VRS solution, integrated with GTL’s premier secure telephone solution. - Managed overall product strategies and lifecycles by defining roadmaps, business requirements and specifications within an agile development environment.- Collaborated with internal and external stakeholders to balance business objectives with customer needs.- Planned development cycles and prioritized work items.- Shared knowledge and recommendations internally and externally as a subject matter expert.- Managed and prioritized new feature requests and development backlog based on contract commitments, market demand, and opportunity for revenue growth. - Managed and lead Sprint Review and Sprint Planning meetings. - Achieved ScrumMaster certification.- Utilized Jira and Rally to manage agile development methodology.

GTL acquired Renovo Software on August 1st 2014. Please see Renovo Regional Sales Manager role listed below for further details of my role while in this position.

Sold video visitation and visitation management software systems and professional services to local and state government agencies. Responsible for all sales efforts in the western half of the U.S. and Canada. - Grew territory customer base by 190% - Exceeded quota 5 of 6 years: 2010 = 103%, 2011 = 111%, 2012 = 120%, 2014 = 140%, 2015 = 154%- Closed $3.6M+ in total sales.- Managed sales within a 25-state territory including travel and conference / tradeshow decisions and expenses.- Delivered sales presentations and software demos with ability to engage technical and non-technical individuals.- Utilized a combination of direct government sales, RFP processes, and reseller partnerships to grow sales.- Promoted to Product Manager.Renovo Software was acquired by Global Tel*Link on August 1, 2014

Managed 24 partners / reseller organizations focused on Epicor enterprise resource planning (ERP) software sales and service for mid-size companies. Assisted partners with closing $2M+ in software sales and services. Collaborated with partners to manage existing sales leads as well as develop new opportunities. Trained new sales partners and employees on the Epicor sales process and product information. Facilitated 2-3 large partner training events per year. Promoted partner organizations through internal networking and introductions to key Epicor staff members. Created new partnerships and managed under-performing partners to improve results.

Sold $1.05M+ of software, support, and professional services by working with existing customers to convert from a smaller ERP system to the company’s premier ERP software solution. Executed long, complex sales cycles consisting of initial lead qualification, onsite discovery meetings, onsite or web-based software demos, issue recognition, proposal / contract preparation & presentation, negotiation and obtaining final contract signatures and down payment. Ranked #1 in department revenue performance 2nd & 3rd quarters in the position. Ranked #13 of 100+ worldwide sales reps. Promoted to Channel Sales Manager after only 9 months.

Managed over 500 customer accounts in a 14-state territory. Built relationships with customers to understand business needs leading to expanded use of existing ERP software allowing me to sell $750k+ of additional software modules, licenses, and additional support services. Presented new software to customers and organized a quarterly regional customer user group. Promoted to Territory Manager.

Generated business leads directly resulting in $1M+ new revenue. Surpassed all quotas and planned each week to consistently be a top performer on the team by implementing higher standards for myself than those required. Enrolled in local APICS chapter & educational courses to gain further manufacturing industry knowledge and credibility. Promoted in less than six months.

•Created & planed programs on teamwork, leadership & communication to address individual group needs. •Managed groups of 8 to 100 members. Facilitated groups through high (40+ feet above ground) and low ropes course activities. •Responsible for proper setup of safety equipment, ropes, harnesses, knots and belay devices that are crucial for the safety of the participants and the course. •Obtained certification in CPR, First Aid, Blood Born Pathogens Training, and Automatic Defibrillator use.