Developed pillars of excellence within the Platform Team, through ideation, strategy, planning and execution, in core focus areas like DevOps, SRE, Observability, Performance, Developer Productivity, and Security. The Team owns the Developer Experience built on platforms such as AWS, Jira, GitLab and Grafana.As the Security Officer my Security team owns all Security and Compliance functions for the organization. This includes security posture, product security, risk management, compliance, external client risk assessments, successful SOC2 audits and keeping the organization HIPAA compliant. Also responsible for company usage policies including AI, HIPAA, and technology platforms. We utilize technologies such as Palo Alto VPNs and their Prisma cloud security posture tool, as well as many other supporting applications that serve functions such as DAST, SAST, SIEM, EDR etc. My Service Desk team owns all of the end user hardware and software services, helpdesk function and infrastructure that keeps the organization running. This includes core services such as Okta, Google Workspaces and Slack as well as on-site office technologies. Created a Support Engineering team to provide operations for the Product Engineering teams of the HealthJoy Product.As a director I also own a 3m+ budget, team building and mentorship, stakeholder management for which I interface with all parts of the company in different capacities, and drive the vision and direction for all four of my direct teams.

Built a new team focused on enabling SDLC and production support tooling. Also have retained parts of the Enterprise Architect role. The team is building out a complete SDLC pipeline including tooling to develop, test, release and maintain code and application changes. Initial environment and growing:Database Engineering - Oracle, MSSQLMiddleware Administration / Engineering - BannerCI/CD and Testing tool stack - Jira/Confluence, Azure DevOps ( Boards, Pipelines, Test ), GitHub Enterprise w/ Security, Browserstack, WebLoad/JMeterProduction Operations Engineering - New Relic, Cloudflare, Burp Suite, OpsGenie

Helped drive the direction of everything Ops and Engineering for the Technical Operations organization. Focus on standardization, integration and automation across multiple teams within the group.

Managing a team with diverse skill sets that covered a wide breadth of responsibilities that cover DevOps, SecOps, Technical Compliance, Networking, Infrastructure, Corporate Infrastructure, Production Support and Help Desk. Leadership includes direct people management, budget and vendor management, priority planning, technical mentorship and assistance, and process control. Reporting directly to the CTO also actively involves me in partnering with and supporting Development, QA, and Data Operations. Technical stack is very diverse and focused on AWS cloud infrastructure, Kubernetes and SaaS/cloud services. Focused on best of breed tooling, we utilize tooling that encompasses both enterprise and open sources resources.AWS; Compute and Native Services, Kubernetes, VMWare, Cisco, Palo Alto, Datadog, Windows/Linux mix, Terraform, Jenkins, Concourse, Argo, Github, Jira/Confluence, Netsparker, Tenable, AlienVault, Active Directory, Azure AD, Okta, Microsoft 365, various big data tools

Drive projects, standards and technology ranging across all Operations and Infrastructure teams. Current focus on cloud and container architecture, automation, and adoption of new technologies.Kubernetes is my frenemy.We have globally deployed PCI applications using Terraform, Ansible and Azure.Getting into Salt configuration managment.Building CI/CD with Jenkins, Kubernetes, Helm.Developing an Active/Active DR solution.Help teams with whatever we can dream up. Cut my teeth for fun and profit on things like Kafka, Mongo, RabbitMQ, and anything DevOps culture or tooling related.Bridge legacy technology with new magic.

Create and support service platform for teams to deploy code within a Docker environment from local machines all the way to Production. Accomplished using a stack of Jenkins, Ansible, Rundeck, Docker, Docker Swarm and various monitoring toolsets. Driving a focus on global automation efforts from the datacenter to hotel properties. Examples include f5, Cisco, Windows and operational task automation using Ansible, Rundeck and custom built solutions. This incorporates creating a culture that enables teams across the organization to build and maintain their own architectures.Provide top tier support to development and operations teams for any additional projects, needs that arise.Continuing career development of (╯°□°)╯︵ ┻━┻ skill set.

Tasked with the monitoring and stability of hyatt.com.

• Created and lead team in charge of architecture, deployment and continuous improvement of enterprise level monitoring solution• Evangelize DevOps principles to drive a more prominent role and centralization of operations• Deployed multiple monitoring platforms from scratch including New Relic, Splunk, NetQoS, Graphite, Gomez and Zenoss including integrating them and ticketing tools such as Jira• Drove the creation of a new TechOps org and Command Center which is the primary customer of my teams monitoring infrastructure• Assist in continual improvement of the company’s Technical Operations incident and change management processes and tools• Deployed Cloudera and HortonWorks test environments for Analytics Team

• Design and implement an enterprise level monitoring architecture• Improve incident management process• Assist in building out a new network operations center (NOC)

• Led the kick-off project to implement run book automation• Leading upgrade and re-architecture of Netuitive analytics platform to increase monitoring accuracy and business insight to website• Shared resource across teams acting as a unified interface into operations• Championed DevOps and continuous deployment within the organization and helped form a proof of concept group to revolutionize the way the organization releases and supports code• Ongoing definition of compelling metrics to demonstrate value and highlight the accomplishments of the Release Engineering group• Additional monitoring applications: Netcool, Opswise scheduling, eHealth, Spectrum, SiteScope, Gomez

Had a wide range of Operational responsibilities that included... Developing and maintaining the logging infrastructure, implementing a corporate messaging system, administering a data graphing system, and general production support.• Splunk: Designed, deployed and supported an enterprise level logging infrastructure which collected and made a searchable index for over 1500+ machines and over 500GB of data per day• Xmatters AlarmPoint: Lead a team to design and coordinate a deployment of a messaging system for operational support of a 24x7 environment. Supported an organization of over 600 engineers and managers

Team was responsible for managing monitoring, alarming and reporting on all events in the environments. Personal focus on a centralized scheduling system, Cronacle, as well as in house developed event aggregation monitoring system.• Cronacle: Maintained and improved environment scheduling. The system ran over 10,000 jobs per month• Configure and administer system, network, and application monitoring for a large scale enterprise environment. Tools included Netcool, eHealth, and Spectrum that covered over 3,000 servers

• Real-time monitoring via Netcool, System and Network E-Health, HP OpenView, Cacti, SiteScope. Topaz and Gomez• Administering day to day production of a major travel and hospitality website in the Network Operations Center which is a 24/7/365 environment• Technical Environment: Redhat 7.3, Solaris 10, VMWare with Windows XP• System and application troubleshooting and repair, including time sensitive system critical incidents

See Above.

See Above.

• Computer components and accessories sales• Basic troubleshooting in conjunction with parts sales• Stock and inventory