Responsible for Rockland Trust IT Infrastructure and Operations.* Managed Service Desk, Desktop Engineering, Server Engineering, SharePoint, Collaboration and DataCenters.* Led the migration from Blackberry UEM to Microsoft Intune as an MDM solution.* Led the migration from SharePoint 2016 to SharePoint Online.* Introduced an offshore support model to improve compliance with software and security compliance.* Improved enterprise monitoring, introducing URL monitoring, transactional monitoring, windows service monitoring, and secondary threshold monitoring and alerting via VMware VCenter.

* Global responsibility for IT Operations, Service Desk, IT Procurement and Infrastructure Services including Service Delivery, Planning, Budgeting, and Security Operations.* Built out and led global enterprise infrastructure team and led a global service delivery function to support the organization’s employees world-wide* Oversaw and led the vision for end user experience including computing, mobile devices, conferencing, conference rooms and collaboration. * Built and led a proactive, performance-oriented culture that encourages innovation and change.* Led seamless outsourcing and integration of internal and guest facing call centers. * Migrated on premise call center platform to AWS Connect Call Center, resulting in a scale-able, reliable solution with low overhead. * Designed and seamlessly transitioned agents and high-volume queues to AWS Connect delivering a modern end user experience, enabling the business to make changes in minute instead of weeks or months.* Managed seamless migrations of multiple, production, guest facing environments from legacy environment to high available environment across multiple availability zones at AWS.* Managed complex contracts negotiations, vendor on-boarding and renewals. * Defined processes for 24x7 monitoring, administration and security management leveraging global teams support guest facing technology at AWS. * Developed and led Change Advisory Board from the ground up, reducing conflicts and creating awareness. * Led product selection and integration of SaaS applications including O365, Cherwell, Airwatch, Webex, Zoom, BOX, Teams and more. * Managed $8M operational budget annually.* Managed the migration of 1500 email mailboxes, contacts and calendars from an on premise Lotus Notes 8.5 environment to Microsoft O365. * Managed all communication systems including email, VoiP, and SMS. * SOX compliance and PCI experience.

* Managed the Messaging team during Lotus Notes 8.5 infrastructure upgrades. Provided status updates to the Manager of Engineering on the progress of the project. * Lead engineer responsible for Lotus Notes client upgrades throughout the enterprise. * Managed messaging team during the Blackberry Enterprise Server infrastructure upgrade and during the implementation of redundant Blackberry solution at the Watertown High Availability site. * Managed the day to day operations of the Verizon Hosting site.* Lead engineer responsible for implementing Accordent webcasting technologies. * Lead engineer responsible for testing and distribution of Microsoft security patches to workstations and servers though SMS and WSUS. * Managed day to day operational support with physical servers, virtual servers and escalated issues to support vendors as required.* Provided day to day Active Directory administration. * Managed Citrix servers, published application and managed permissions.* Increased the availability time by fine tuning monitoring thresholds on all servers and network devices.

• Coordinated the IT integration activities for Gillette’s Prudential Tower Campus after Procter & Gamble’s acquisition of the Gillette Company.• Managed a team of four contractors during the migration of 700+ workstations to new computing platform.• Collaborated with campus leads across North America to define processes and schedule.

• Managed IT support for executives including the CEO and direct reports. • Technical lead for Board meetings. • Coordinated all technical issues and upgrades for CEO’s satellite office.

Converted UPS Package shipping terminals to Windows NT Platform