Product Manager - Team Leader
CurrentManage, monitor and develop teamHandle customer queries, requests & problemsAccurately manage & control the quality assurance processDaily planning & co-ordinationManaging contractsManagement of budgetsSystems training and user assistanceGeneral administration & culture supportProcess weekly and monthly statistical reports on productivityMonitor compliance to and ensure relevance of Standard Operating Procedures (SOP’s)Ensure that Service Level Agreements (SLA’s) are being met to uphold excellent customer service