Brian Doane Email & Phone Number

Rochester, NY

Rochester, NY

Rochester, New York Area

Northeast Region

Northeast Region - 10 States

Rochester, New York Area

Rochester, New York Area

* Primary Point of Contact for VRS users in region.* Educate and market to individuals about CSDVRS’s product offerings and features.* Coordinate aspects of ZVRS marketing efforts.* Maintain up-to-date knowledge on CSDVRS’s product offerings through product demonstrations, sales meetings, and marketing materials.* Coordinate activities and provide support.

Rochester, New York

* Develop & maintain goodwill and relationships with RIT/NTID. * Demonstrate benefits to customers and ensure that customers are provided with information. * Promote customers to make educated decisions to sign up with The Z.

Rochester, NY

*Train new and existing customers on using features & benefits of Sorenson Video Relay Services/SIP usage.* Perform VRS training, service calls and new installations in areas of RIT/NTID and Rochester community.* Work with IT and Network Administrators regarding firewalls and opening required ports for Sorenson's equipment

Rochester, NY

* Demonstrated Z products to current and prospective to customers. * Installed, relocated, and modified the Z videophones and related equipment according to job order specifications.

Rochester

* Manage Snap! VRS's legacy Technical Support activities.* Provide technology support to clients in corporate, government, educational, and not for profit environments.* Improve abilities to manage other geographic areas, where we do not have a physical Field Support presence.* Support remote customers as direct Field Service & Outreach structure is.

Rochester, New York

* Maximized customer's network configurations, including port forwarding.* Responded to incoming customer's inquiries and provided timely and effective remote support through videophone system, email and chat systems.* Met internal metrics in the areas of Service Level Agreements, tickets closed per month, Customer Satisfaction, and other metrics.*.

Rochester, NY

Supported deaf clients with developmental or learning disabilities to achieve independence while adjusting to new working environments. Provided awareness, resources and technology necessary to accommodate communication accessibility at the workplace. Empowered clients, managers, and coworkers to communicate directly and effectively. Maintained detailed.

Deerfield, IL

* Operated and administered NDM procedures on IOF platform.* Gained certification as IOF operator and trained on backup procedures for AS/400 platforms.* Operated production print jobs via MVS/ESA in Information Technology Operations Department.* Updated event tracking data base for error tracking and reporting.* Monitored production enterprise systems to.

Oakbrook, IL

* Administered regional LAN consisting of 3-Windows NT Servers and 1-Windows NT File Server.* Led technical support for Regional Training Center consisting of 160+ PCs in 12 classrooms.* Provided technical support for 10 instructors, 5 staff & students.* Supervised and mentored an associate and conducted accessibility training for employees.* Handled.

Pittsford, NY

* Assisted software engineer with various programming projects.* Programmed with CA-Clipper and Zachary code generation process.* Created software applications for mortgage department.* Supervised and mentored an Information Technology intern.

B.S., Information Technology

A.A.S., Data Processing

Activities and Societies: Resident Advisor, Computer Lab Monitor

H.S. Diploma

Activities and Societies: Cross Country, Track