Brian Dobson Email and Phone Number

Community Radio broadcasting to St.Neots, the biggest market town in Cambridgeshire, and surrounding villages.

DWG Consulting Services provides vendor-neutral, unbiased and high-quality advice, and practical hands-on support for digital workplace and intranet programmes. This work is rooted in our decade of providing measurement and research-driven membership services and our team’s experience of working within large organizations. - See more at: http://digitalworkplacegroup.com

Freelance consultancy on how to get the most from your people in a digital world. I successfully managed digital workspace projects for international clients including Estée Lauder, Southwest Airlines, JTI, Shell, NFU Mutual, Scottish Government, Ikea and Charles Schwab.

Led and managed a significant transformation programme, from creation of Vision and Purpose through Critical Success Factors, Service Plans, Key Performance Indicators to final target operating model and structure. Responsibilities included leading and managing a team to deliver budget setting, financial management, monitoring and reporting; procurement activities including supplier selection, contracts and engagement; knowledge management, communications and business change; governance… Show more Led and managed a significant transformation programme, from creation of Vision and Purpose through Critical Success Factors, Service Plans, Key Performance Indicators to final target operating model and structure. Responsibilities included leading and managing a team to deliver budget setting, financial management, monitoring and reporting; procurement activities including supplier selection, contracts and engagement; knowledge management, communications and business change; governance, compliance and performance management; planning, office management and administration activities. Member of the Dot London advisory boardDelivered:• A new target operating model, governance, KPI's, processes and team structures along with a significant recruitment campaign including open events• New supplier contracts replacing existing digital framework• A new departmental Sharepoint resource and CRM system• Improved financial modelling, and forecasting leading to better financial management and budgetary achievement• A major office relocation from three locations to one Show less

Senior management roles including responsibility for Planning, Performance, Governance, Web and Intranet Programme Delivery, Social Media Strategy, Online User Experience, Service Delivery, Stakeholder and relationship management, Supplier Management, Finance, Procurement, Communications, Business Change.Delivered:• Departmental strategy and digital strategy• Improved intranet for TfL • The department’s strategic programme – web, mobile, intranet, social• Programme… Show more Senior management roles including responsibility for Planning, Performance, Governance, Web and Intranet Programme Delivery, Social Media Strategy, Online User Experience, Service Delivery, Stakeholder and relationship management, Supplier Management, Finance, Procurement, Communications, Business Change.Delivered:• Departmental strategy and digital strategy• Improved intranet for TfL • The department’s strategic programme – web, mobile, intranet, social• Programme delivery; Service Delivery Unit, User Experience; developing new and effective ways of working; client and supplier management• Management of department and major product budgets• Internal relationship management processes to manage delivery of online products and services while creating strategic partnerships.• A new intranet and Content Management System within 11 weeks; successful delivery of the new site within time and budget• Department’s project processes• Migration of the new tfl.gov.uk to a Content Management System• Delivery of the London Low Emission Zone (LEZ) online, Cycling online, the new London Underground intranet, and Social Media. • Online Experience Principles and Pattern Library as part of overall online governance. Show less

Owner of video production company

Delivered the first UK intranet and a central administration and secretarial service for national sales and marketing teams into Whitbread Following purchase by Interbrew, worked with colleagues from Bass UK and Interbrew Belgium on the Intranet and Portal Strategy for Interbrew's intranet/global portal.• Planned resources to manage daily tasks/activities such as: Production of Service Level Agreements, monitoring of Key Performance Indicators and maintenance of project… Show more Delivered the first UK intranet and a central administration and secretarial service for national sales and marketing teams into Whitbread Following purchase by Interbrew, worked with colleagues from Bass UK and Interbrew Belgium on the Intranet and Portal Strategy for Interbrew's intranet/global portal.• Planned resources to manage daily tasks/activities such as: Production of Service Level Agreements, monitoring of Key Performance Indicators and maintenance of project plans/documentation and control procedures.• Interviewing, selection and management of key third party suppliers.• Analysed existing technical infrastructure; planned & delivered new requirements including infrastructure design, content management tools and ongoing IT support structure. • Interviewing and selection of editorial team to manage editorial work-plans, building of test scripts and initiating test plans.• Networked within Western European Intranet/Communications Group and influenced design/delivery of Interbrew's global website, intranet portal and http://jobs.interbrew.com/uk• Co-developed the internal communications processes and strategy within Interbrew UK and the communications strategy for 2004, to move the organisation from transactional to transformational communications. This included revision of quarterly senior management briefings and subsequent team briefings, improved information on the intranet, more focused communications, improved engagement with employees and key stakeholders through interactive group sessions.• Led the programme management of the £0.75million Head Office refurbishment. Planned and communicated project milestones and consolidated all project stream plans for IT, building and furniture contractor, site facilities department and “move” managers within the organisation. Liaised with contractors, logistical planning to ensure achievement of milestone deliverables.Key speaker at numerous national and international intranet conferences. Show less

Call centre project and business process management. Creation of virtual UK call centre and consolidation of 7 centres to 5.• Led the programme management of this multi-million pound project.• Rationalised and integrated 7 regional telesales/service teams into 4 sites. • Gave leadership to the project team, reviewed and consolidated project plans plan; service measures, monitored reductions in response times, improved productivity/service. • Evaluated and led delivery of new… Show more Call centre project and business process management. Creation of virtual UK call centre and consolidation of 7 centres to 5.• Led the programme management of this multi-million pound project.• Rationalised and integrated 7 regional telesales/service teams into 4 sites. • Gave leadership to the project team, reviewed and consolidated project plans plan; service measures, monitored reductions in response times, improved productivity/service. • Evaluated and led delivery of new Meridien telephony, BT Intelligent Call Routing and standardised ways of working. • Wrote and co-ordinated internal/external and customer communications, change management briefs and call centre communications. • Revised call centre and supply chain ways of working/systems to achieve single efficient processes. Created new contingency plans and product recall processes. Generated savings of £3m+• Managed the Sales Planning function including sales campaign planning, and development of the Sales Order Capture System (SOCS)• Conceived and managed the introduction of the Whitbread Consumer Line allowing direct contact from consumers with product enquiries or complaints.Customer Service award for outstanding contribution -1999 Show less

Operational management of 4 Call Centres and 300 employees.1993/2003 - Conference production and managementProduction of 8 major conferences, ranging from Marketing Campaigns to Trade Conferences and Sales & Customer Service Conferences. Production included creation of themes, scripting, storyboarding, AV production, supplier negotiation and working with external resources such as Community Service Volunteers to stage a major community transformation within Bristol City with over… Show more Operational management of 4 Call Centres and 300 employees.1993/2003 - Conference production and managementProduction of 8 major conferences, ranging from Marketing Campaigns to Trade Conferences and Sales & Customer Service Conferences. Production included creation of themes, scripting, storyboarding, AV production, supplier negotiation and working with external resources such as Community Service Volunteers to stage a major community transformation within Bristol City with over 200 people. Show less

Customer Services, Credit Control, Sales Operations.1996 - Debt managementDelivered a reduction in trade debt of £1.1 million through effective management of the Credit Control team and business processes. I was also co-responsible for the introduction and deployment of a new Document Management System for invoices and delivery notes.1995 Concept & implementation of Data CollectionDevised and developed a Data Collection Team, OMR systems and administration processes… Show more Customer Services, Credit Control, Sales Operations.1996 - Debt managementDelivered a reduction in trade debt of £1.1 million through effective management of the Credit Control team and business processes. I was also co-responsible for the introduction and deployment of a new Document Management System for invoices and delivery notes.1995 Concept & implementation of Data CollectionDevised and developed a Data Collection Team, OMR systems and administration processes for gathering in-store information from multiple and independent retailers across the UK and utilised data for targeted product marketing and pricing.1995 - Development of Mergers & Acquisitions plansI completed a three month project defining the Take Home Sales integration plans for the acquisition of another brewing company, including HR, Sales, Logistics and Customer Service plans to ensure an effective integration and consolidation following this major acquisition.1993/4 - National Sales drivesDesigned and implemented the Heineken Operation Mobilisation programme involving the whole company in a major sales drive resulting in sales uplift of 22%. Completed 3 subsequent projects - Projects Excitement, Growth, and Project Fizz. 1993 - in-store Independent retailer programme Co-designed and implemented the Whitbread in-store independent retailer loyalty programme, signing up 1500 independent retailers- sales uplift of 350k cases.1993 - Information technology rollout for salesPlanned and implemented the pilot and rollout of laptop computer technology for field based personnel along with an on-line Windows help & support system referencing key processes and documents. Show less

Sales and Account Management.Whitbread Take Home - Director’s Award for outstanding contribution -1996Whitbread Take Home - Sales Incentive trip to USA for top sales in UK -1989 & 1992Whitbread Take Home - Director’s Award for outstanding contribution - 1992

Sales

Sales.Top national salesman -1983