Brian Dotson Email & Phone Number

Richmond, Virginia Area

Lead cross-functional teams to deliver large and complex programs. Work closely with business intent owners, product and tech resources, and operations teams to refine requirements, evaluate and prioritize efforts, and set and deliver upon milestones. Represent multiple fulfillment areas for customer-facing products, including cards, letters, and statements.- Leading efforts to support two new partner launches, plus onboarding a new supplier to support Capital One’s growing volumes- Led effort to reduce card delivery footprint from 10 to 5 suppliers, reducing operational complexity and risk while increasing efficiencies and maximizing scale- Designed industry-leading Braille and high-contrast credit cards and managed the program to launch them in market for which my project team received Capital One’s highest recognition, the Circle of Excellence Award- Introduced innovative technology and logistics solutions while managing daily operations of instant card issuance in 150+ retail stores- Worked with third-party provider to create new, custom functionality in our system of record to load-level card issuance volumes that were otherwise unattainable with forecasted spikes- Authored a patent submission for card issuance equipment

Richmond, Virginia Area

Held multiple roles supporting card delivery and inbound correspondence, as well as a subject matter expert for Capital One Labs on their card innovation efforts.- As Product Owner, led the effort with operations and tech teams to modernize our card delivery platform and move it to the cloud, the first cloud migration for our Agile train- Employed industry knowledge and network, along with analytical skills, to provide consultative services to Capital One Labs to engineer solutions to unique manufacturing and fulfillment needs of their next generation card designs- Managed processes and suppliers for imaging and data entry of inbound mail correspondence and credit applications- Responsible for managing daily card issuance processes at multiple third-party suppliers for retail bank and credit card operations- Played a central role in moving the newly acquired HSBC credit card portfolios from HSBC’s in-house operations to Capital One’s suppliers

Salinas, California Area

Implemented several successful, large-scale projects to support statement and letter processing, central card issuance, records management and warehousing operations.

Salinas, California Area

Conducted formal sourcing efforts for various commodities and managed a team responsible for procurement and inventory control across multiple in-house and third-party fulfillment sites.

Salinas, California Area

Consistently achieved error-free results while implementing diverse direct mailing campaigns under tight timelines and strict budgets.

Bachelor Of Science, Business Management

Mechanical Engineering

Activities and Societies: Staff, Manager & Editor at The Pacifican (college newspaper), Student Body Representative, Resident Assistant