Brian Powell Email & Phone Number

Texas, United States

San Jose, Ca, Us

San Francisco, California, Us

Drive strategic customer initiatives, roadmap priorities, and product adoption to secure successful renewals for Splunk's most strategic customers.

Plano, Texas, Us

Spearheaded go-to-market strategy, service definition, and requirements for the MDR for SIEM service.

San Francisco, California, Us

Customer Success Manager for strategic accounts providing product adoption guidance, customer advocacy, and a conduit to connect customer needs to the right Splunk and partner resources at the right time to drive value. Meets regularly with assigned customers and works closely with the sales team, support, product management, professional services, education, and partner delivery to ensure the customer’s adoption path, metrics, and successes are defined, measured, and achieved.

San Francisco, California, Us

Field facing product manager responsible for researching requirements, customer pain points, and persona definition to enhance customer experience and go-to-market strategy for SMB market segment. Works closely with sales managers and leadership to educate the sales community on upcoming product releases and use cases. Supports sales opportunities by evangelizing the Splunk vision and facilitating technical roadmap discussions with current and prospective customers, and by working with the product owners and development organization to answer technical and design inquiries.

Round Rock, Texas, Us

Product manager for an endpoint security suite that integrates a broad array of capabilities, including advanced threat prevention and endpoint encryption, which are developed in-house and through OEM integrations. Works closely with customers, sales leadership, and OEM partners to define opportunities and product requirements. Owns the product road map and works with engineering to deliver features through a regular release cadence. Performs technical sales enablement to educate sales staff on new features and use cases. Establishes the value proposition for the product and collaborates with product marketing on messaging, sales enablement, and go-to-market strategy.

San Jose, California, Us

Promoted to provide service management expertise to complex managed services focused on backup, archiving, and risk assurance. Identified opportunities for new services, researched market opportunity, constructed the business case, defined requirements, built the delivery model, set the go-to-market strategy, and launched managed service solutions that helped clients operate and optimize their environments. Developed and executed service product roadmaps based on input from customers, partners, product-line experts, sales and third-party research. Managed relationships with outsourcing partners and subcontractors.

San Jose, California, Us

Coordinated all aspects of the post sales relationship between Symantec and assigned top-tier customers, acting as the single point of contact for customers to quickly and accurately resolve technical issues and expand the Symantec footprint within the account. Advocated for the client by liaising with sales teams, product management, professional services, technical support, and executive management to articulate the business and technical impact of the customer’s issues and ensure the best possible outcome for the customer. Worked with the customer as a trusted advisor in order to proactively identify potential problems and opportunities for improvement.

Database and Systems Analyst working onsite at HP with a delivery team contracted to design, deploy and operate a complex global telecom expense management system. Fulfilled a variety of functions supporting overall project success including SQL analysis, complex query development, billing reconciliation, problem investigation and project management. Managed security processes, access permissions, and implemented role-based security for the end-user application, database, and web-based reporting systems.

Concord, Ontario, Ca

Functioned primarily in a Project Management capacity for two and three tier system implementations, developing project plans, schedules and risk mitigation strategies. Liaised across departments with product management, engineering and technical support to continuously improve products in line with new technologies, industry trends and customer feedback. Simultaneously worked with peers as a subject matter expert, cross-training them on networking, database, and security concepts.

Concord, Ontario, Ca

Technical lead overseeing technical aspects of full project lifecycle for deploying call center management systems. Securely Integrated systems into customer environments by implementing server OS hardening and role-based, application-level security for large enterprise customers. Supported project from the pre-sales phase until final customer acceptance, spending significant time onsite during each assigned project implementation. Trained end users, managers, and system administrators in formal classroom settings and through one-on-one mentoring. Drove project success via regular communications with project managers, team members and customer’s technical staff.

Houston, Texas, Us

Served as a COBOL and Visual Basic programmer. Then obtained Microsoft Certified System Engineer (MCSE) credentials. Transitioned to the Decision Support Solutions (DSS) team. Maintained a test environment for data warehousing, wrote and implemented data migration scripts, and created custom reports for a web based risk management system. Concurrently completed MCSE on Windows NT4.0.

Bachelor Of Business Administration (Bba), Computer Information Systems

Master Of Business Administration (Mba), Information Security