Brian Rabe Email & Phone Number

Arlington Heights, Il

Help companies achieve customer satisfaction, sustainable competitive advantage and profitable growth with emphasis in the following areas:- Target Market & Customer Segmentation- Competitive Advantage Strategy- Value Proposition Statements & Validation- Voice of Customer Methodologies- Price Optimization- Sales Deployment & Incentives- Channel Strategy & Management Programs- Customer Relationship Management (CRM)- Performance Management Systems & Processes- Business Analytics- Continuous Improvement Tools

Schaumburg, Il

P&L accountability for over $140M in revenue and 1,200 employees across the Heavy Equipment Factory Maintenance Service, Product Testing Service, IT Service and International Divisions serving primarily large industrial customers.

Latrobe, Pa

Responsible for $1.3 billion of annual sales of standard and customer engineered industrial tooling and wear products throughout the Americas region. Managed a $100M budget, 450 sales professionals and a network of distribution partners to provide productivity enhancing solutions to our customers in Transportation, Aerospace, Energy, Earthworks and General Engineering market segments.

Irwin, Pa

P&L responsibility for an acquired $86 million business that provides advanced de-burring, polishing and precision shaping solutions through capital equipment, consumable abrasive media and job shop services. Primarily served customers in diesel fuel system, automotive, aerospace, fluid power and medical market segments.

Latrobe, Pa

Responsible for commercial support, technical services and customer satisfaction globally. Managed a $31 million budget and a staff of 350 employees. Developed and implemented a strategic plan to consolidate 45 global service locations into 10 regional shared service centers equipped with state-of-the-art telecommunications, networking, document imaging and service management software. Achieved over $70 million of service program sales.

Brussels Area, Belgium

Ex-pat assignment to address poor customer and channel partner satisfaction with services and to increase service sales throughout EMEA. Developed close working relationships with country business managers to build a professional services team chartered with implementing deep support service programs for channel partners and customized service programs for large global enterprise customers.

San Jose, California

Designed and implemented Cisco's first service sales organization and major account service management program. Recruited and integrated service sales managers into the field sales organization to improve upfront service sales results, to understand customer's emerging support requirements, and to design custom service solutions for large enterprise accounts.

San Jose, Ca

Managed a centralized 180 person customer service center responsible for the Cisco Express direct to factory ordering program, order management, service contracts, export, credit and collections.

San Jose, Ca

Staffed and managed a team responsible for product repair, field engineering, service parts logistics and service contracts. Rapidly expanded global field service capabilities through partnerships with NCR and IBM.

San Jose, Ca

Staffed and managed a team of test technicians focused on printed circuit board and system production, troubleshooting, new product introductions and quality improvement.

Santa Clara, Ca

Held a variety of manufacturing related positions within the ROLM Systems division of IBM including: Power Supply Production Manager, Corporate Audit Manager, Business Planner, Systems Analyst and Manufacturing Engineer. Optimized production processes, improved inventory management, qualified vendors, implemented just-in-time manufacturing techniques, participated on a cross-functional team to implement a new MRPII system and was part of the team that relocated printed circuit board production from California to Colorado.