Brian Richardson Email & Phone Number

Chicago, Il, Us

Work with clients to:- Transform their organizations, people, process, products and services - Engage, inform and delight customers and employees- Develop and implement knowledge, learning and change strategies - Measure and improve all aspects of operations, product and service delivery - Develop and deliver virtual classroom, classroom, and online training and content for business applications, business process, customer care, project management, leadership, and consulting - Develop leaders through customized workshops, training and coaching- Develop project management capability, including managing complex projects, project review, group facilitation, and project manager training and coachingClients include:General Mills, UnitedHealth Group, UnitedHealth Care, Optum, Rally Health, Cargill, CNA Financial CME Group, Leo Burnett/Arc Worldwide, Accenture, Northern Trust, Wells Fargo, Allstate, Allant, Mead Johnson Nutrition

Downers Grove, Il, Us

Manage project and program delivery for a leading database marketing firm.Manage delivery of multi-channel (linear tv and online) addressable advertising campaigns - Manage campaign delivery against impression and unique household goals - Develop and manage timeline for creative, business and technical tasks across agency, advertising sales and fulfillment, technology and campaign analytics stakeholders- Capture lessons learned and process improvement opportunities for future campaigns- Develop roadmap plan for technology enablement of campaignsManage migration of email provider for Fortune 500 Telecommunications client- Manage delivery of file specifications, creative briefs and business rules- Develop quality requirements- Manage cross-vendor issues and risksProcess Improvement- Review key portfolio, program and project management processes- Recommend improvements- Design and implement improved workflow, templates

Makati, National Capital Region, Ph

Work with the global HR Leadership Team to develop a portfolio management process to:- Align HR initiatives to corporate strategy - Manage the resource and change impact of the HR Portfolio- Enable the HR organization to consistently plan and manage global initiatives

A Life to Celebrate is a special event planning service that focuses on memorials. We help create thoughtful, personalized and unforgettable experiences for people who want to celebrate someone's life. When someone we care about passes away, a traditional wake and/or funeral helps us lay them to rest and allows us to gather friends and family to comfort and console one another in our shared moment of loss and grief. Yet, many of us enter and leave these traditions with still more we want to say, share and do to honor our loved one’s life, the special way they lived it, and the impact it had on our own. Each life is worthy of celebration. No matter how short or long, through its unique collection of gifts, achievements, joys, trials and triumphs, each life touches so many others. In gathering together to celebrate the impact on us and learn of the impact on others, we honor the memory of our loved ones in a spirit of joy and celebration that helps us to heal and calls us to action. Whether it is one month or one year after the death of a loved one, you might feel the need to acknowledge their life in a special way. Perhaps you have thought about ways you could memorialize your loved one, but are not sure where to start. Let us help you create an event that will become an extension of your memories for years to come.

Us

Led the definition and execution of the IT Knowledge Management Program. Worked across IT stakeholders to:- Develop a knowledge management strategy to deliver $10M - $12M in annual productivity benefits - Conduct a current state assessment- Select tools for web content management and collaboration- Establish KM Governance- Establish Bodies of Knowledge- Establish Communities of Practice- Develop Domain Experts

Work with Market Education to develop and implement a vision and strategy for customer education and community development.Specific responsibilities are to work with CME Group stakeholders to:- Define vision for market education- Develop program scorecard- Develop short, medium and long-term strategy to achieve the vision- Establish process, organization and relationships to achieve the strategy- Lead selection of strategic projects to support business objectives- Develop and implement measurement strategy to determine the impact of market education projects on brand awareness, customer loyalty and trading activity- Lead key projects to ensure delivery against quality, schedule and cost requirements

Program Manager selection and implementation of Learning Management System (LMS). Worked with stakeholders to:- Develop LMS RFP requirements- Evaluate and select vendor- Develop SLAs- Negotiate business terms for contract- Develop and execute organizational change readiness plan- Plan and execute user acceptance testing- Manage releases, fixes and enhancements- Monitor SLAs, budget and benefits realization

Led implementation of knowledge management tools for Underwriting, Claim, Compliance, and Policy Support. Worked with stakeholders to:- Developed information taxonomy- Migrate content- Train content managers and users- Evaluate user activity and feedback- Develop content management processes and roles

San Francisco, California, Us

Managed mortgage banking projects in the compliance area.

Northbrook, Il, Us

Managed education component of business and technology initiatives rolling out to 30,000+ producers in Allstate's nationwide sales force.Internal clients included:eCRM, Allstate Financial, Knowledge Management, Collaborative Computing, Agency Technology

Dublin 2, Ie

Financial Services executive in CRM (Customer Relationship Management) and Human Performance practices assisting Insurance, Financial Markets and Banking clients.

Dublin 2, Ie

Financial Services executive in CRM (Customer Relationship Management) and Human Performance practices assisting Insurance, Financial Markets and Banking clients. Projects included:Defining and implementing new call center capabilities for sales and service functionsDesigning and implementing business processesDesigning and implementing new organization structures and capabilitiesDeveloping training curriculumsDeveloping electronic performance support systems, including policies, procedures, and business process applicationsDeveloping knowledge management capabilitiesClients included:Allstate, Cincinnati Financial, Blue Cross/Blue Shield of Florida, Harbor Capital, Fleet Mortgage, Accenture, Andersen Consulting, Martin Marietta, Roadway Global Air