Brian Dusenbury Email and Phone Number

- Promoted to Project Manager in February 2005.- Primary Point of Contact for key clients and projects; responsible for ensuring overall project delivery and client satisfaction.- Provide analysis and recommendations based on business needs and constraints.- Document project requirements and objectives.- Develop project estimations and development timelines with input from client business unit stakeholders, software development teams and management.- Coordinate tasks and schedule with cross-functional project teams.- Provide both internal and client senior management with updates on high priority initiatives.- Act as technological subject matter expert for major client on loan servicing system integrations and X12/EDI projects.

- Consult with Subject Matter Experts (SME) to define and document business requirements based on business needs and process gaps; providing analysis and recommendations of possible solutions.- Ensure buy-in by key stakeholders of all business requirements and proposed solutions.- Highlight any process changes and potential impact to relevant stakeholders.- Take an active role in communicating and resolving any issues that arise implementing proposed solution or meeting business requirements.- Act as technological subject matter expert for key clients on loan servicing system integrations and X12/EDI projects.

- Review all requirements and design documents to ensure complete understanding of project objectives.- Identify testing requirements and develop testing plan to ensure adequate test coverage.- Create and maintain all testing documentation including test plans and user acceptance tests.- Identify and report/escalate any quality issues to development team and project management.- Isolate, replicate, and report software defects; verify defects have been corrected.

- Promoted to Service Manager in January 2002.- Duties involved the hiring, scheduling and training of a 40+ member staff.- Responsible for general restaurant operations as well as planning and coordinating special events.

- Implemented features and resolved defects in Microsoft Visual C++ development environment.- Designed and executed software functionality tests.