Brian Allison, Csm, Cspo Email & Phone Number

Fishers, In, Us

Indianapolis, Indiana, United States

As Director of Managed Services I help lead seamless transitions from development to productive and efficient operating software and services. The goal is to help valued customers maximize their individual and product potential through efficient operations and continuous opportunities for improvement. This includes growing an internal group of consultants that are working together to accomplish these same goals.As a Senior Business Analyst, I offer product management, business analysis/solutions and thought leadership to help companies reinvent outdated and inefficient processes, procedures and systems to drive efficiency and improve their outreach and effectiveness to their customers. In addition, I provide coaching, direction and leadership to other team member consultants to maximize both their own contributions to valued customers, encouraging them to find fulfillment as individuals and personal goal obtainment as professionals.

Indianapolis, Indiana, United States

I offer product management, business analysis/solutions and thought leadership to help companies reinvent outdated and inefficient processes, procedures and systems to drive efficiency and improve their outreach and effectiveness to their customers. In addition, I provide coaching, direction and leadership to other lead consultants to maximize both their own and their staff's contributions to valued customers, encouraging them to find fulfillment as individuals and personal goal obtainment as professionals.

Indianapolis, Indiana, United States

I offer product management, business solutions and thought leadership to help companies reinvent outdated and inefficient processes and procedures in order to drive efficiency and improve their outreach and effectiveness to their customers and constituents. In addition, I provide coaching, direction and leadership to other consultants to maximize their contributions to valued customers and to find fulfillment and advancement in their careers.

Indianapolis, Indiana Area

I offer product management, business solutions and thought leadership to help companies reinvent outdated and inefficient processes and procedures in order to drive efficiency and improve their outreach and effectiveness to their customers and constituents.

Indianapolis, Indiana Area

I offer Product Management leadership to technology, education management and finance companies, leading all aspects of:Product Management ♦ Product Development ♦ Customer Relationship Management ♦ Product Life-Cycle Management ♦ Developing High Performing Teams ♦ Customer Experience ♦ Computer Software ♦ Product Strategy ♦ Software Product Management ♦ Key Performance Indicators (KPI) ♦ Coaching & People Development ♦ Product Innovation

Indianapolis, Indiana

➽ Student Connections is an affiliate of parent company Strada - providing student loan default prevention management software and services to colleges and universities.I was hired to take over & direct corporate/infrastructure projects formerly led by – and distracting – mainline business leaders from doing their jobs. DIRECT REPORTS: 6 Contract Resources, 10 Vendors ♦ BUDGETS: $2M, Indirect ➤ FAVORITE SUCCESSES:IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT PRODUCTSOur market changed fast so we needed to move quickly. I loved re-inventing the outdated sales process. By implementing Salesforce & it’s the SalesLoft App, our Sales Reps made a 200% efficiency gain. Now 3 people could do the work of 6-9 – allowing them to manage their workload with just a few clicks.WINNING INDIANAPOLIS STAR’S BEST PLACE TO WORK - 2018Reduced employee turnover significantly by co-creating, along with the president, a vibrant culture of employee engagement – winning Indianapolis Star’s Best Place to Work in 2018 (see link below).SHORTENING OUR SALES CYCLE & INCREASING REVENUEImplementing Salesforce helped sales reps close more sales faster, shifting their focus to hot leads, successfully converting more leads, driving revenue and meeting growth targets. ➤ WHAT I LEARNED:★ To be an effective leader, I have to make sure I’m not close-minded - I need to be open to seeing things from others’ perspective, even when it’s tough. ★ To be an effective company, the leadership team should have complete confidence in each other and have each others’ back. I try to actively live this principle.

Indianapolis, Indiana

➽ Strada Education Network - formerly USA Funds - is a national 501(c)(3) nonprofit dedicated to improving lives by catalyzing pathways between education and employment.Hired for short-term assignment to transition flagship B2B2C product to the cloud. DIRECT REPORTS: 10+ Information Technology staff & contractors ♦ BUDGETS: $2M-3M, Direct + $3M-4M, Indirect➤ FAVORITE SUCCESSES:BUDGET-MINDED PRODUCT MANAGEMENT LEADERSHIPChallenged with a short timeline and a small budget – we needed to transition our flagship product from on-premise to the cloud. We achieved that on time & in an optimal way from a Customer Experience-focused product perspective - while staying within budget constraints. CROSS-FUNCTIONAL TEAM LEADERSHIPPartnered with sales and product teams to clarify customer expectations, align with business needs, and build trusted relationships that ensured both product quality and customer satisfaction.RESPECTFUL TALENT MANAGEMENT & EMPLOYEE DEVELOPMENTTreating talented technology staff humanely with maximum respect & kindness – who knew they would eventually be outsourced – helping them experience the best possible option in a bad situation. Coached, mentored and advised staff in skills development and job transition. CHANGE MANAGEMENTI seamlessly transitioned in-house technology staff to an outsourced technology staff model. ➤ WHAT I LEARNED:★ From a leadership perspective, sometimes hard decisions have to be made for company sustainability, but you can still do it with kindness & respect.

Indianapolis, Indiana Area

During this time period, I was promoted from Sr. Product Management to VP Product Management to direct Product Management activities from ideation to implementation & support. DIRECT REPORTS: 10+ staff including Product Managers/Product Owners, Business Analysts and Quality Assurance staff ♦ BUDGETS: $2M-3M, Direct + $3M-4M, Indirect➤ FAVORITE SUCCESSES:PRODUCT MANAGEMENT | PRODUCT DEVELOPMENTFrom the ground up, I led the Product Management & Product Development of our flagship B2B2C product – Borrower Connect. It eventually earned $6M in annual revenue and played a key factor in the sale of the company. BUILDING HIGH-PERFORMING TEAMSI built high-performance teams of Product Managers, Product Owners, Business Analysts, Quality Assurance Analysts – many of us tasked with defining functional business requirements and identifying opportunities that met customer needs. IMPROVED TEAM COMMUNICATION & COHESION I hired all the IT staff that built Borrower Connect – eventually creating a product utilized enterprise-wide to 140 customers. I’m proud we were a small, cohesive team having a big impact.IMPROVED BUSINESS PROCESSES, DOUBLING PRODUCT RELEASE OUTPUTWe reduced time to market 50%, doubling our annual product releases after I required both our Product and Technical teams to take Agile/ScrumMaster training and certification. DEVELOPED INDUSTRY-WIDE CONSENSUS ON DATA STANDARDIZATION PROTOCOLI managed and co-led collaborative, industry-level data standardization committees of 60-80 vendors that revolutionized the way data was communicated in customer-to-business transactions. ➤ WHAT I LEARNED:★ Anybody can build products and services. But if you don’t listen to the Voice of the Customer, they’ll leave you for your competitor or their company’s customer base won’t grow. ★ Be willing to change and adapt quickly or you become obsolete. Achieving success in the past won’t guarantee you success the next time.

Indianapolis, In And Reston, Va

Directed business analysts, product managers, customer relations, quality assurance, testing and administrative staff in Indianapolis, IN, Reston, VA and remote offices. Held change management responsibilities for transitioning multiple staffs to new corporate structure and reporting to upper management post company acquisition.

Indianapolis, Indiana Area

Responsible for re-engineering and deploying flagship customer product utilizing new technology platforms to over 1,000 customers throughout the U.S. Directed 15+ staff in the product ideation, design, deployment, support and continual improvement to meet the needs and desires of multiple customer-based products and services.

Mba

General Studies

General Undergraduate Studies

Activities and Societies: prerequisite MBA classes and other business classes

General Graduate Studies

Ba

Activities and Societies: Student government