Brianecia Johnson
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Brianecia Johnson Email & Phone Number

Customer Experience Excellence | Problem Resolutions | Research & Investigation at TIAA
Location: Charlotte, North Carolina, United States 3 work roles 2 schools
1 work email found @tiaa-cref.org LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email b****@tiaa-cref.org
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Current company
TIAA
Role
Customer Experience Excellence | Problem Resolutions | Research & Investigation
Location
Charlotte, North Carolina, United States
Company size
11532 employees

Who is Brianecia Johnson? Overview

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Quick answer

Brianecia Johnson is listed as Customer Experience Excellence | Problem Resolutions | Research & Investigation at TIAA, a company with 11532 employees, based in Charlotte, North Carolina, United States. AeroLeads shows a work email signal at tiaa-cref.org and a matched LinkedIn profile for Brianecia Johnson.

Brianecia Johnson previously worked as Customer Resolution Manager at Tiaa and Financial Services Consultant (Email / Live Chat Team) at Tiaa. Brianecia Johnson holds Bachelor Of Arts - Ba, Business Administration; Marketing, Graduate from Clark Atlanta University.

Company email context

Email format at TIAA

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{first}{last}@tiaa-cref.org
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Profile bio

About Brianecia Johnson

I’m a natural problem solver with a knack for investigating complaints and researching the details. I get energized by solving a customer’s issue and fixing the problem at its root core. This aspect of my work teaches me something new every day. I can see conflicts from many aspects which helps me excel at improving the customer experience. I am able to put myself in the customer's shoes and see how a process or policy can affect them. At the same time, rules are in effect to meet industry compliance so it can be difficult to navigate an easy solution. It’s great to hear the joy in a customer’s voice as we end the call, knowing I’ve helped them by providing tools and advice to guide them on their way. My teams would say I have the ability to multitask and change tactics at a moment’s notice. I enjoy assisting my colleagues to resolve challenges for their customers while strengthening the team’s knowledge base at the same time. My leaders would report that I’m comfortable with conflict negotiation and a great persuader. I prefer to deal with conflict head-on so I can provide quick and responsive resolutions. I am a champion for the company, I share its vision and mission in all of my customer interactions. I have honed my skills in problem resolution and conflict management by working with customer complaints. I’ve also had the opportunity to learn about the products and services offered by the organization and have the ability to integrate these products when I resolve challenges.Let’s Talk.

Listed skills include Microsoft Office, Adobe, Customer Service, Sales, and 6 others.

Current workplace

Brianecia Johnson's current company

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TIAA
Tiaa
Customer Experience Excellence | Problem Resolutions | Research & Investigation
new york, new york, united states
Website
tiaa.org
Employees
11532
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Company profile
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3 roles

Brianecia Johnson work experience

A career timeline built from the work history available for this profile.

Customer Resolution Manager

Current
Tiaa
  • Establish rapport and resolve complex customer service issues. Energetic problem resolution using listening with empathy skills and has a passion for research and investigation. Coach and share knowledge with team.
  • Manage complex and escalated issues and follow issue through to resolution while keeping client informed of updates.
  • Conduct the proper research while collaborating with internal business partners to achieve the best possible outcome in issue resolution.
  • Defuse emotionally charged issues with clients while reestablishing brand confidence and loyalty.
  • Prepare written communications that accurately describe issues relevant to the specific complaint or inquiry and outline steps taken to resolve the issue.
  • Train 40+ new hires across three different sites.
Nov 2020 - Present

Financial Services Consultant (Email / Live Chat Team)

Tiaa

Charlotte, North Carolina Area

Interacted with clients, prospects, new entrants, and beneficiaries via Email and Live Chat. Provided direction to clients in the form of detailed information, methodical instructions, and meaningful next steps. Collaborated across the organization to communicate with clients in a timely and accurate manner.Leveraged multiple channels as needed to assist.

May 2018 - Nov 2020

Financial Services Consultant

Tiaa-Cref

Charlotte, North Carolina Area

  • Use products and behavior observation to influence client sales behaviors. Ensure clients have access to the best tool for the job and continued desire to renew services and contracts. Act as key account manager in the.
  • Interacted with clients, prospects, new entrants, and beneficiaries via Email and Live Chat.
  • Project management and campaign to gain more than $2.3M in assets by communicating retirement and financial services.
  • Provided problem resolution and instructions to clients in the form of detailed information and meaningful next steps.
  • Collaborated with clients throughout the organization with a focus on retaining service continuity.
  • Leveraged multiple communication channels such as email, text, and phone to serve clients and fit their needs.
Jul 2015 - Nov 2020
Team & coworkers

Colleagues at TIAA

Other employees you can reach at tiaa.org. View company contacts for 11532 employees →

MW Marc Wulf Marc Wulf Colleague at Tiaa Mooresville, North Carolina, United States, United States View → RS Russ Savage Russ Savage Colleague at Tiaa Round Rock, Texas, United States, United States View → SR Seth Riggenbach Seth Riggenbach Colleague at Tiaa Denver, Colorado, United States, United States View → JE John Early John Early Colleague at Tiaa Baltimore City County, Maryland, United States, United States View → JD Johnna Davis Johnna Davis Colleague at Tiaa Dallas-Fort Worth Metroplex, United States View → JA Jhansi Aderu Jhansi Aderu Colleague at Tiaa Pune, Maharashtra, India, India View → RT Ravi Teja Ravi Teja Colleague at Tiaa West Haven, Connecticut, United States, United States View → JJ Jodie Justus Jodie Justus Colleague at Tiaa Branford, Connecticut, United States, United States View → MB Mike Bingham Mike Bingham Colleague at Tiaa Charlotte, North Carolina, United States, United States View → SS Shipra Sharma Shipra Sharma Colleague at Tiaa Pune, Maharashtra, India, India View →
2 education records

Brianecia Johnson education

FAQ

Frequently asked questions about Brianecia Johnson

Quick answers generated from the profile data available on this page.

What company does Brianecia Johnson work for?

Brianecia Johnson works for TIAA.

What is Brianecia Johnson's role at TIAA?

Brianecia Johnson is listed as Customer Experience Excellence | Problem Resolutions | Research & Investigation at TIAA.

What is Brianecia Johnson's email address?

AeroLeads has found 1 work email signal at @tiaa-cref.org for Brianecia Johnson at TIAA.

Where is Brianecia Johnson based?

Brianecia Johnson is based in Charlotte, North Carolina, United States while working with TIAA.

What companies has Brianecia Johnson worked for?

Brianecia Johnson has worked for Tiaa and Tiaa-Cref.

Who are Brianecia Johnson's colleagues at TIAA?

Brianecia Johnson's colleagues at TIAA include Marc Wulf, Russ Savage, Seth Riggenbach, John Early, and Johnna Davis.

How can I contact Brianecia Johnson?

You can use AeroLeads to view verified contact signals for Brianecia Johnson at TIAA, including work email, phone, and LinkedIn data when available.

What schools did Brianecia Johnson attend?

Brianecia Johnson holds Bachelor Of Arts - Ba, Business Administration; Marketing, Graduate from Clark Atlanta University.

What skills is Brianecia Johnson known for?

Brianecia Johnson is listed with skills including Microsoft Office, Adobe, Customer Service, Sales, Microsoft Excel, Microsoft Word, Powerpoint, and Teamwork.

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