Brian Ehrich Email and Phone Number

• Create or delegate the creation of content for all product releases, and make enhancements to the Player Support website in conjunction with NPI schedule• Create and execute content plans for new product launches• Manage knowledgebase to ensure content adheres to established style guides while meeting creative and functional standards • Maintain and disseminate content editorial calendar to support and streamline self-help content production• Work cross-functionally to improve… Show more • Create or delegate the creation of content for all product releases, and make enhancements to the Player Support website in conjunction with NPI schedule• Create and execute content plans for new product launches• Manage knowledgebase to ensure content adheres to established style guides while meeting creative and functional standards • Maintain and disseminate content editorial calendar to support and streamline self-help content production• Work cross-functionally to improve Player Support experiences, identifying and defining emerging issues, and tracking and troubleshooting issues to resolution • Review player feedback and article helpfulness ratings to identify actionable insights and opportunities to improve content effectiveness, and revise content or assign revisions where applicable• Create and deploy various self-help experiences, including automated and agent-handled forms, email templates, and content subscription notifications• Work cross-functionally to create in-game messaging• Draft messaging for 1-to-1 or mass responses over live channels and on community listening posts• Manage all localization efforts, submitting requests and publishing content or assigning to the content team• Participate in creative concept development and project definition activities Show less