Brian Jacobs Email and Phone Number
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Senior Technology Leader with over 20 years of demonstrated success in building high performance teams, planning and implementing a broad range of corporate IT infrastructure and software solutions in direct support of business objectives. I have extensive experience in project planning and budgeting as well as people management skills. A strategic mindset focused on bringing the best “bang for the buck” for every dollar spent on technology. * Track record of success with increasing responsibility, skills, and knowledge of network planning, server systems analysis and development, software development, software testing and full lifecycle project management.* Exceptional people management skills, including hiring, performance management, morale, mentoring, career development, and employee relations.* Passionate about customer service, including both internal and external customers. * Known as a process and departmental troubleshooter. Routinely assigned to assist troubled organizations and departments to develop and implement path to green processes and continuous improvements.* Demonstrated ability to identify bottlenecks and inefficient operations and utilize technology and training to streamline operations increasing efficiency at reduced costs.* Hands-on experience leading all stages of systems and applications development efforts, including requirements definition, research and development, design, architecture, testing, implementation and support.* Proven leadership, project management, people management and communication abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading cross-functional teams.* Excellent knowledge of IT Infrastructure and IT Service Management in both large and small organizations.* Bachelors of Science in Information Technology & Masters of Business Administration with a focus in Technology Management.
Nutrien
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Devops ManagerNutrien Jun 2022 - PresentSaskatoon, Saskatchewan, Ca
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Information Technology Operations ManagerTeksystems Sep 2021 - Jun 2022Hanover, Md, Us -
Devnet Epm | DevopsIntraedge Jun 2020 - Jul 2020Chandler, Az, UsShort-Term contract engagement to Cisco Systems- Review and advise on questions and answer keys submitted for inclusion to the new Cisco DevNet certification exam series.- Assess current exam content toward exam blueprint goals.- Advise on Exam Content related to modern DevOps, CI/CD and automation practices. -
Global Devops Manager | Contractor52 Limited Jun 2018 - Oct 2019Portland, Oregon, UsEngaged with Huron Consulting Group as DevOps Manager to:Build an manage a globally distributed DevOps Engineering team supporting client facing SaaS environments for Huron Consulting Group's Healthcare division. Build and refine processes for site reliability and CI/CD pipelines. Developed and matured the DevOps Processes, driving increased efficiency in operations, increasing consistency and reliability of deployments of more than 25 custom developed enterprise class applications fielded in both single-tenant and multi-tenant roles. Responsible for up-time of over 600 servers hosted in a mixture of datacenter resources, VMWare, and Amazon AWS to support client hospitals in the regulated HIPAA environment. Implemented Infrastructure as Code strategies utilizing common tools such as Puppet, Azure DevOps, Microsoft RM, Docker and Kubernetes. Implemented KPI's to encourage continual improvement and problem management activities. * Championed and led "right sizing" initiative to cut hosting costs by over $50,000 in the first year and projected $100,000/year for successive years. Identified an additional $200,000 a year saving for phase 2.* Implemented new ITSM procedures to cut P1 incidents from an average of 4-6 a week to 1-2 per quarter.* Provide tools, services and technical oversight to assure product teams successfully deploy high quality releases into production.* Maintain standards for SCM, Build, Repository Management, CI/CD, Configuration & Provisioning, Deployment, and Environment Management processes and tools.* Partner with stakeholders (engineering teams, QA teams, product teams, infrastructure teams, etc..) to identify and implement DevOps elements into the organization and establish best practices. -
Us Public Sector Practice ArchitectHewlett-Packard Sep 2013 - Jan 2017Houston, Texas, UsWorked with HPE U.S. Public Sector (USPS) Application Business Services to support the sales team in solutioning and costing responses to U.S. public sector agency Request’s for Proposal (RFP’s). Determine overall delivery approach, high-level project schedules, costing and pricing for HP’s response in the areas of Software Testing and Cloud Computing. Write proposal content for areas of expertise as part of the overall solution. Work with global HP organizations to obtain resourcing commitments to support and deliver the solution upon winning a contract. Agencies for deals that I’ve designed winning solutions for include State & Local Governments, State Sponsored Universities, Department of Defense, Office of the Secretary of State, and the Federal Aviation Administration. -
Sled Testing Practice Lead | Public Sector Testing DirectorHewlett-Packard Jul 2010 - Sep 2013Houston, Texas, UsDirected nationwide leveraged software testing operations for the State and Local Government and Education division across nine software product lines, including Elections, Department of Motor Vehicles, Tax and Finance, Justice, Unemployment Insurance, Child Services, and Public Employee Benefits. Program manager working with software project managers to standardize overall testing operations to industry best practices and HP EDGE compliance. Directing testing strategy for the organization.
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Manager, Quality IiHewlett-Packard Jan 2009 - Jul 2010Houston, Texas, UsDirect the nationwide software testing operations for the Elections and Public Benefits products for the State and Local Government and Education division, across three software product lines including the .Net based Electus product, and Java based Benefits and ElectioNet products deployed across 16 States. Full lifecycle involvement from RFP response through implementation and post-implementation warranty support.Key Contributions:Worked with the Delivery Manager and Software Development Manager to improve overall delivery process, standardizing operations across 16 elections projects developing the elections products.Transformed testing operations from project led efforts to a “Testing as a Service” offering, reducing costs by 18% and substantially increasing quality lowering UAT defect rates to fewer than 3%.
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Help Desk ManagerHewlett-Packard Jun 2007 - Jan 2009Houston, Texas, UsSaber Purchased by EDS, an HP Company in 2008. Direct Tier-1 Post Implementation Support for Saber Government Solutions external customers. Aid Project Managers in the development of RFP responses for State Governments. Create and Manage Service Level Agreements. Manage multiple teams supporting multiple Saber developed applications. Meet on a regular basis with State Government officials to discuss Help Desk operations and quality of service. Act as customers advocate within Saber. Ensure the Help Desk staff is answering and responding to requests from State Government end users regarding application use, requests for new features, and reporting of bugs/errors. Ensure proper ticket tracking. Maintain departmental ownership of all issues coming into the Help Desk with follow-through to closure. Monitor support ticket progress throughout the Tier-2 and Tier-3 process. Report metrics on the entire support process. Direct Report to executive oversight.
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Network AdministratorConvergence Networks Apr 2006 - Jan 2007UsResponsible for maintaining and directing support and consulting efforts for 10-14 corporate customers, supporting over 300 workstations and 30 servers. Provide high level technical support for Windows, SQL and Exchange servers, as well as PC Workstations. Advise customers on budgetary planning. Track and quantify the value of IT services to customer’s executives. Oversaw help-desk personnel to maintain a high level of customer service and support quality. Research new technologies to increase customer network and workflow efficiency as well as help-desk and administration efficiency. Design and recommend changes to networks, systems and IT related process’ to enable more efficient operations. -
Systems Administrator | It DirectorUniversal Sewing Supply Jul 2000 - Feb 2006Responsible for research and development of new technologies for potential use within the enterprise. Managed network security applications. Administered Active Directory domain. Aided in the planning and deployment of VPN connectivity to international sites. Planned and implemented internet access filtering for all employees. Coordinated contract workers. Performed a full range of IT tasks including Systems Administration; SQL Server; network planning development and implementation; hardware and software analysis and planning; needs analysis; network risk assessments; computer usage policy and procedure development and enforcement; and systems installation and integration.
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PresidentWolfschadowe'S Computers, Inc Dec 1992 - Aug 1999Starting out as a side business in the U.S. Army, grew to an S-Corporation with 7 contract employees. Provided full range of Information Technology and home automation services; including troubleshooting and repair; business process analysis; needs analysis; LAN/WAN design and implementation; and technical training, to residential, corporate and local government clientele in a 2000 square mile area.
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63X20Us Army Jul 1992 - Apr 1995Arlington, Virginia, UsMedically Disabled and discharged honorably
Brian Jacobs Skills
Brian Jacobs Education Details
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University Of PhoenixTechnology Management -
University Of PhoenixInformation Technology
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Stillwater High SchoolHigh School
Frequently Asked Questions about Brian Jacobs
What company does Brian Jacobs work for?
Brian Jacobs works for Nutrien
What is Brian Jacobs's role at the current company?
Brian Jacobs's current role is DevOps Manager | Software Development Manager | IT Director | Software QA Manager | IT Infrastructure Manager.
What is Brian Jacobs's email address?
Brian Jacobs's email address is wo****@****owe.com
What is Brian Jacobs's direct phone number?
Brian Jacobs's direct phone number is +150349*****
What schools did Brian Jacobs attend?
Brian Jacobs attended University Of Phoenix, University Of Phoenix, Stillwater High School.
What are some of Brian Jacobs's interests?
Brian Jacobs has interest in Skiing, Technology, Flying, Sca, Usability Research, Computer Gaming.
What skills is Brian Jacobs known for?
Brian Jacobs has skills like Itil, It Management, Sdlc, It Service Management, System Administration, Testing, Security, Information Technology, Windows, Management, Business Analysis, Software Quality Assurance.
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