Brian Jacobs Email & Phone Number

Saskatoon, Saskatchewan, Ca

Hanover, Md, Us

Chandler, Az, Us

Short-Term contract engagement to Cisco Systems- Review and advise on questions and answer keys submitted for inclusion to the new Cisco DevNet certification exam series.- Assess current exam content toward exam blueprint goals.- Advise on Exam Content related to modern DevOps, CI/CD and automation practices.

Portland, Oregon, Us

Engaged with Huron Consulting Group as DevOps Manager to:Build an manage a globally distributed DevOps Engineering team supporting client facing SaaS environments for Huron Consulting Group's Healthcare division. Build and refine processes for site reliability and CI/CD pipelines. Developed and matured the DevOps Processes, driving increased efficiency in operations, increasing consistency and reliability of deployments of more than 25 custom developed enterprise class applications fielded in both single-tenant and multi-tenant roles. Responsible for up-time of over 600 servers hosted in a mixture of datacenter resources, VMWare, and Amazon AWS to support client hospitals in the regulated HIPAA environment. Implemented Infrastructure as Code strategies utilizing common tools such as Puppet, Azure DevOps, Microsoft RM, Docker and Kubernetes. Implemented KPI's to encourage continual improvement and problem management activities. * Championed and led "right sizing" initiative to cut hosting costs by over $50,000 in the first year and projected $100,000/year for successive years. Identified an additional $200,000 a year saving for phase 2.* Implemented new ITSM procedures to cut P1 incidents from an average of 4-6 a week to 1-2 per quarter.* Provide tools, services and technical oversight to assure product teams successfully deploy high quality releases into production.* Maintain standards for SCM, Build, Repository Management, CI/CD, Configuration & Provisioning, Deployment, and Environment Management processes and tools.* Partner with stakeholders (engineering teams, QA teams, product teams, infrastructure teams, etc..) to identify and implement DevOps elements into the organization and establish best practices.

Houston, Texas, Us

Worked with HPE U.S. Public Sector (USPS) Application Business Services to support the sales team in solutioning and costing responses to U.S. public sector agency Request’s for Proposal (RFP’s). Determine overall delivery approach, high-level project schedules, costing and pricing for HP’s response in the areas of Software Testing and Cloud Computing. Write proposal content for areas of expertise as part of the overall solution. Work with global HP organizations to obtain resourcing commitments to support and deliver the solution upon winning a contract. Agencies for deals that I’ve designed winning solutions for include State & Local Governments, State Sponsored Universities, Department of Defense, Office of the Secretary of State, and the Federal Aviation Administration.

Houston, Texas, Us

Directed nationwide leveraged software testing operations for the State and Local Government and Education division across nine software product lines, including Elections, Department of Motor Vehicles, Tax and Finance, Justice, Unemployment Insurance, Child Services, and Public Employee Benefits. Program manager working with software project managers to standardize overall testing operations to industry best practices and HP EDGE compliance. Directing testing strategy for the organization.

Houston, Texas, Us

Direct the nationwide software testing operations for the Elections and Public Benefits products for the State and Local Government and Education division, across three software product lines including the .Net based Electus product, and Java based Benefits and ElectioNet products deployed across 16 States. Full lifecycle involvement from RFP response through implementation and post-implementation warranty support.Key Contributions:Worked with the Delivery Manager and Software Development Manager to improve overall delivery process, standardizing operations across 16 elections projects developing the elections products.Transformed testing operations from project led efforts to a “Testing as a Service” offering, reducing costs by 18% and substantially increasing quality lowering UAT defect rates to fewer than 3%.

Houston, Texas, Us

Saber Purchased by EDS, an HP Company in 2008. Direct Tier-1 Post Implementation Support for Saber Government Solutions external customers. Aid Project Managers in the development of RFP responses for State Governments. Create and Manage Service Level Agreements. Manage multiple teams supporting multiple Saber developed applications. Meet on a regular basis with State Government officials to discuss Help Desk operations and quality of service. Act as customers advocate within Saber. Ensure the Help Desk staff is answering and responding to requests from State Government end users regarding application use, requests for new features, and reporting of bugs/errors. Ensure proper ticket tracking. Maintain departmental ownership of all issues coming into the Help Desk with follow-through to closure. Monitor support ticket progress throughout the Tier-2 and Tier-3 process. Report metrics on the entire support process. Direct Report to executive oversight.

Us

Responsible for maintaining and directing support and consulting efforts for 10-14 corporate customers, supporting over 300 workstations and 30 servers. Provide high level technical support for Windows, SQL and Exchange servers, as well as PC Workstations. Advise customers on budgetary planning. Track and quantify the value of IT services to customer’s executives. Oversaw help-desk personnel to maintain a high level of customer service and support quality. Research new technologies to increase customer network and workflow efficiency as well as help-desk and administration efficiency. Design and recommend changes to networks, systems and IT related process’ to enable more efficient operations.

Responsible for research and development of new technologies for potential use within the enterprise. Managed network security applications. Administered Active Directory domain. Aided in the planning and deployment of VPN connectivity to international sites. Planned and implemented internet access filtering for all employees. Coordinated contract workers. Performed a full range of IT tasks including Systems Administration; SQL Server; network planning development and implementation; hardware and software analysis and planning; needs analysis; network risk assessments; computer usage policy and procedure development and enforcement; and systems installation and integration.

Starting out as a side business in the U.S. Army, grew to an S-Corporation with 7 contract employees. Provided full range of Information Technology and home automation services; including troubleshooting and repair; business process analysis; needs analysis; LAN/WAN design and implementation; and technical training, to residential, corporate and local government clientele in a 2000 square mile area.

Arlington, Virginia, Us

Medically Disabled and discharged honorably

Mba, Technology Management

B.S., Information Technology

Diploma, High School