Brian Killeen Email & Phone Number

Albany, Ny, Us

I am a results-driven Senior Project Manager specializing in IT, Infrastructure, and Workflow Solutions with a proven track record of delivering complex projects on time and within budget. With over 10 years of experience in project management, I excel in leading cross-functional teams and implementing innovative solutions that enhance operational efficiency and drive business growth.In my current role at Dodge Construction Network, I oversee the end-to-end management of software development projects, IT projects, infrastructure upgrades, and workflow optimization initiatives. I am passionate about leveraging technology to streamline processes and improve organizational effectiveness. My expertise includes Agile methodologies, risk management, and stakeholder communication, ensuring seamless project execution and client satisfaction.

Jefferson Valley, New York

• Supervises the Customer Experience Improvement team responsible for updating our industry standard ProView qualifications websites for clients.• Works closely with Software Development and UX team on roadmaps as well as feedback based development and improvement for two of our leading products - ProView and BidScope.• Created and implemented a communication plan to capture any potential bugs and product improvements from the Customer Success and Sales team based on their interactions with users.• Created and implemented plan to prioritize, track, test and communicate product bugs and upgrades between MIS and Customer Success team through project management tools such as Trello, Jira, Assembla and Unfuddle.• Demonstrates a mastery of all products and systems supported and utilized by the Customer Success team.• Provides "On Demand" priority level support and technical guidance to the Customer Success team relating to exceptional issues encountered when working with a customer. • Designs wire frames and defines necessary changes to systems / business logic for MIS and Customer Success management team.• Works with the Support Supervisors to develop product / systems testing plans with their team members.• Manages Domains and Email hosted by the network.

Jefferson Valley, New York

• Create and implement a communication plan to capture any potential "bugs" and product improvements from the Customer Success team based on their interactions with users.• Create and implement plan to prioritize, track, test and communicate product "bugs" and upgrades between MIS and Customer Success team through a project management tool.• Demonstrate a mastery of all products and systems supported and utilized by the Customer Success team.• Provide "On Demand" priority level support and technical guidance to the Customer Success team relating to exceptional "Bugs" encountered when working with a customer. • Design wire frames and define necessary changes to systems / business logic for MIS and Customer Success management team.• Work with the Support Supervisors to develop product / systems testing plans with their team members.• Work closely with the Customer Success Training Manager to ensure that any and all known bugs and product improvements are communicated with the Customer Success and Business Development teams as is appropriate.

Jefferson Valley, New York

Non Production Related Duties: • Test and review all reports, screens, etc., generated by MIS prior to book production. This includes balancing and reconciling all reports; • Participate in the development of procedures for company-wide quality assurance; • Interface with all departments for training and evaluation of systems, documenting where necessary; • Provide Level 1 technical support – proprietary Company Software & Hardware; • Investigates and resolves all technical sales support issues using SOS System; • Provide technical assistance to all departments where appropriate.Production Related Duties: • Participate in the evaluation of all print production procedures; create new policies and procedures where appropriate; • Participate in preliminary review of print directories prior to print production; • Develop methods and procedures for keeping book production process on schedule. (During production, this function is performed daily); • Maintain spreadsheets and process invoices related to book manufacturing budget and distribution;• Reconcile postage and ground shipments for each production cycle; • Other duties as assigned.

Jefferson Valley, New York

As an employee owner of a 100 year old construction networking company, I am responsible for the processing both orders and changes to customer accounts. This requires a variety of skills including copy editing, proofreading, account finance management and cross department communication. Our team is selective and unbelievably well trained with an error rate of less than .00001. I have been hand selected for a variety of projects outside of my daily departmental duties including web/software testing and assisting workflow management between three departments for new process'. This included reviewing hard data, processing and organizing said data and formulating a process which can achieve our goal in the shortest amount of time while retaining the highest of quality.

Master Of Business Administration (Mba)

Bachelor Of Arts (Ba), English Language And Literature, General

Advanced Regents Diploma