Purchase, Refinance, Rennovation, HELOC, New Construction, Conventional, Jumbo, FHA, VA, USDA, Manufactured Homes, Personal Loans

Learned the recreational industry without any previous experience. Successfully sold boats, motor-homes, campers, and 5th wheels without any prior experience. Utilized current sales strategies and developed and used my own sources of traffic within the dealership and through social media.

Responsible for performing a variety of loan servicing tasks in an inbound call center environment. Functions include: verifying loan documentation for homeowners in addition to working through and advising all aspects of the loan modification process. This includes not only advising the homeowners their status but collaborating with multiple different departments to try and give them the most accurate information possible with a one call resolution. Resolving and interact with any and all departments if there are problems regarding documentation or modification issues.

Responsible for day-to day supervision of all call center functions for the customer service department. This includes supervising, training, and scheduling of all personnel in addition to daily support to operate all teams in an efficient and effective manner. Partner with the Customer Operations Manager to insure all department goals are achieved, company departmental policies, procedures are met as well as develop team goals and strategies for the department. Provide direction, motivation and assistance to all departmental staff in addition to conducting feedback, and performing performance reviews on a regular basis.

* Assisted sales manager with daily operations that consists of 25 business to business sales representatives. Oversee and manage all administrative day to day operations of sales team, enforce and ensure accuracy. Recognize and recommend areas needing improvement and provide input to senior management for campaign to move forward.

Business to Business Sales / Team Lead * Develop sales associates through effective live monitoring, coaching, and providing feedback. Call back potential customers with associate live on call to help them gain confidence after feedback/counsel. Provide product education and training; establish goals with sales manager to help team accomplish company expectations.

* Initially developed residential sales skills, transitioned to the business 2 business division, produced results via cold-calling, and utilized warm leads, developed a large customer database, during this process, developed multiple partner relationships with consultants nationwide.