Brian Eric Smith Email & Phone Number

Atlanta, Georgia, Us

SAP SuccessFactors Administrator for Delta Reservations. Support the business unit with all aspects of the LMS including consulting internal customers, data management, reporting, end user support, troubleshooting and conducting new administrators training classes.

Savannah, Georgia, Us

Oversee customer engagement initiatives to drive customer satisfaction with a key emphasis on support, training, and new product development. Engage with each client weekly to discuss enhancements and follow-up on previous issues. Facilitate ILT and remote customer employee training to enhance knowledge of system specifications. Ensure all customers are confident in effectively using the OnPoint platform and create customized learning and development strategies to support unique customer lines of business and related needs. Coordinate new releases in collaboration with customers, including custom user interfaces, user acceptance testing and test scripts, and ensure functionality after updates are complete. Troubleshoot any issues that arise and work with developers to create custom resolutions to evolving challenges.

Atlanta, Ga, Us

Oversaw LMS platform and mobile learning development, implementation, and facilitation initiatives. Led a team of 7 learning analysts and consultants across Cox business units and ensured effective and on-time deployments of custom learning solutions. Created and sustained cross-company relationships to further guide learning strategy design and implementation. Recruited, selected, onboarded, trained, and mentored mobile learning team members. Ensured consistency in all learning content deployment, thereby aligning micro-level needs with broader company goals. Created an in-depth learning program deployment and reporting metrics strategy to boost division-wide L&D initiatives. Played a critical role as a Compass Learn Core Team Member and delivered an enterprise LMS solution to support a large-scale integrated talent management project, including cleaning content and data and developing L&D synergies. Integrated numerous tools into broader L&D strategy, including testing and learning assessment tools, virtual learning platforms, industry-standard eLearning development tools to guide innovation strategy, and more. Directly collaborated with business partners to support and continuously improve learning platform efficacy efforts. Managed multiple LMS and Mobile Learning vendors to ensure the effective deployment of vendor product releases, troubleshoot any issues, and provide customized product support.

Atlanta, Ga, Us

Promoted to lead additional mobile learning training projects and programs. Served as the main point of contact for all training teams using Cox Auto’s CellCast learning application to support critical learning and communication initiatives. Led team training workshops to ensure direct reports created solutions that aligned with corporate L&D strategy. Designed, implemented, and championed effective mobile learning communication strategies across the company. Maintained a current knowledge of L&D trends, innovations, and best practices to ensure cutting-edge programming. Cultivated, grew, and maintained strong vendor partnerships to further support mobile learning initiatives and related functionality and enhancements, including across Android and Windows devices and a new Bring Your Own Device policy. Set and guided learning strategy standards that created synergies between navigation, interaction, graphics, and evaluation while simultaneously improving learning standards, templates, evaluation methods, and more. Integrated Agile methodologies into instructional design efforts to drive continuous improvements. Served as subject matter expert on software technologies, including Articulate Storyline 2, Captivate 8, Final Cut Pro X, Adobe Creative suite, iBook, and others. Led the successful deployment and implementation of new mobile learning programs across the enterprise. Continuously identified mobile and distance learning methods that met business needs, including highly-interactive and creative gaming, badging, scenario-based learning, social learning, and user-generated content.

Atlanta, Ga, Us

Developed, integrated, and led a new associate manager training program for internal and external leaders in just four months. Created an additional Victory Lap program for continuing education in addition to numerous other learning tools. Recognized as an Impact Award winner for the fourth quarter of 2012.

Atlanta, Ga, Us

Dedicated to learning as many products as possible the first 120 days in addition to normal job responsibilities (Dealer Site, CRM, FastLane, TIM, TIM Admin Tool, KBB, etc.)Within one month of hire, developed and facilitated the new Associate Manager training program for both internal and external Associate ManagersDeveloped new follow-up program named Victory Lap for continuing education of Associate ManagersDesigned, developed and implemented the Customer Operations Troubleshooter toolRe-designed, developed and facilitated Flashcard course for S12 Products and Packages and KBB for Customer Operations support employees knowledge assessmentDesigned, developed and facilitated targeted learning solutions for the Alpha product, Premium products, Spotlight and KBB.com based on the assessment results of the Flashcard coursesAnalyzed all assessment data from multiple courses to demonstrate an improved knowledge base of AutoTrader.com products and packages

College Park, Georgia, Us

Promoted multiple times from an initial Gate Agent role to an eventual role as the Manager of E-Learning Technologies in the company’s Southeastern office. Developed and executed creative E-Learning tools, directed an LMS implementation, designed new online courses, and facilitated in-person and remote learning courses. Managed an 11-member team and supported six additional indirect reports in guiding training initiatives. Selected to serve on the Policy and Procedures team for the development of two respective manuals for United Airlines and Delta Airlines.

Water Garden Manager.Highest profit margin of all retail departments.Increased sales through great customer serviceCreative marketing ideas to bring people into the department.Held seminars to educate customers about water gardens.

Operated aquarium maintenance business and retail store.Everything involved in running a small business for 8 years.