Our goal is to fill in the gaps of our client's Telecommunication, Cloud, and Security Needs. We develop "Best In Breed" Solutions to Securely Connect People, Places, and Things. Going the extra mile to cover Demark extensions, providing project management, and developing solutions that make sense, either in the cloud or on premise, are some of the key qualities that have been "Breed" into Good Dog's DNA. From design to deployment Good Dog is always by your side.

• Network services, design, implementation, and support.• Business analysis, application design, programming, quality testing, and support.• Project management - small to large scales.• Provide support of Microsoft Office Suite (Word, Excel, Access, Outlook, Project, Visio, etc.)

• Responsible for all facets of IT infrastructure and business application direction and support• Develop short and long term IT strategic direction• Managed and directed 11 cross-functional team members (6 FTEs and 5 contractors)• Oversight of system analysis, programming, telecommunications, and operations/support for 700+ clients on both desktops and laptops and 250 servers (physical and virtual)• Implemented and managed 24/7/365 Helpdesk call center operations with 800 number call in• Maintain/support 30 remote sites across NA (including Canada and Mexico) • Developed and executed schedule to visit sites when needed to address major projects, equipment refreshes, and address concerns• Support of all warehouse functions at all 30 facilities from customer service, Production planning, Logistics, inventory, etc.• Project manager for large scale integrations of multiple acquisitions and major ERP system changeovers• Developed annual IT Capex and Operational budgeting with emphasis on cost control. Maintained IT cost below 1% of annual revenue.• Successfully lead a team to remediate SOX compliance gaps in a 5 month period.• SOX compliance process owner for all IT functions. Developed compliance processes and procedures in preparation for impending IPO • Liaison for all vendor negotiations and purchasing of all IT related equipment resulting in millions of dollars in savings• Consistent backup for all functional areas of responsibility• Work closely with teams across the globe on global projects, system strategies, and business application harmonization• Actively participated as a member of ISO steering committee

• Program design, coding, testing, and implementation to support 14 clients in many business sectors (manufacturing, finance, property management, exports, and construction)• Performed multiple system upgrades in IBM System 36 and AS400 migrations• Project manager for multiple projects with teams of 2 – 10 team members

• Provided design, programming and implementation support for the customer billing system, written in RPG on a System 36• Prepared test plans and data, and user documentation for customer billing system.• Key team member for design, programming, implementation, site prep and setup of completely custom order fulfillment system for greenfield site in Roanoke, VA