Brian Fazio Email & Phone Number

Vancouver, Washington, United States

Project Management with the US Department of Defense, assisting an ongoing 10-year project. Added to facilitate the addition of multiple sub-projects relating to custom software development and operations.

Label Traxx creates business management software for narrow web flexo and digital label printers. The Technical Support Specialists are also responsible for implementation, so I helped with new client training in addition to resolving support calls and creating documentation. I co-hosted multiple paid training webinars and assisted with the LabelExpo trade show in Belgium.

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EFI is a leading provider of hardware and software solutions for the print industry. As Project Manager my primary role was managing medium to enterprise level software implementation projects for the corrugated and flexible packaging industries. My portfolio of 10-15 projects accounted for +/- $2.5mil revenue and spanned multiple software products. Salesforce was utilized to manage clients from prospect through implementation to maintenance, with integrations to JIRA and SAP for billing/hours management. As projects ended the accounts stayed in my portfolio, where I managed backlog hours and sold additional engagements. In addition to the PM role I executed on billable discovery and business consulting engagements as needed (See below).

Part of the Business Consulting team, the Solutions Architect role provided recommendations for streamlining workflows and improving performance in print shops around the world. As the second hire to a new department, helped define and deliver service offerings including paid discovery and change management. Led solo consulting engagements with a variety of at-risk accounts, identifying root causes for issues and paths to resolution. https://www.efi.com/products/productivity-software/business-consulting/

Avanti is a print industry software company with a robust MIS solution. As Implementation Specialist I was responsible for clients from contract to go live and acted as my own project manager, including scoping and scheduling technical assistance for complex integrations.

Redmond, Wa

Senior Program ManagerHired as an independent contractor with the Global Print Services team to provide service internally. Our small team led a variety of initiatives designed to streamline Microsoft's multi-function printer fleet and encourage the use of digital tools.- US Print Transformation ProjectManaged the ongoing execution of a US-wide project deploying badge enabled multi-function devices to campus locations across the United States and recycling devices as needed. Worked with vendor to identify and close service gaps during the implementation process. Managed project-wide tasks for ongoing service and support, including documenting issues to be resolved by engineering.- International Print Transformation ProjectCreated a statement of work for the design and discovery phases of the global print project. Defined processes for working with our new vendor partner and international sites. Facilitated meetings with Microsoft sites, establishing the relationship with site contacts and setting expectations for the coming implementation.- Team ProjectsTracked team actions and optimized processes to improve the digital organization of the team. Collected information from the team and compiled to create a monthly newsletter, designed to inform the executive teams and stakeholders.

Worked From Home

DME Holdings is a multi-million dollar digital print and services house specializing in direct mail and other print fulfillment. They have developed multiple software applications to support their business model using a blend of internal and external development and have started to spin these off into software product offerings for the print industry. I worked remotely for six months consulting with the DME Connect software team, sharing industry best practices and refining the product to increase its viability in the market.- Consultant -Examined current processes with the executive team/department heads to uncover pain points and areas of focus. Proposed incremental process improvements in the software development lifecycle including Product Management, Quality Assurance, and Scrum/Agile development practices. Trained new sales staff how to sell our products, wrote sales scripts, conducted customer facing technical demonstrations.- Project Management -Managed the Easy Connect internal project, creating a specialized product offering designed for quick, light implementations. Managed all aspects of the Sun Dance Marketing customer implementation. - Product Management -Conducted market research, collected user stories, suggested UX enhancements and wrote requirements documents for new features. Helped to define the different software products, advised about potential alternatives.DME company website: http://dmedelivers.com/

Worked From Home

Web2Print Experts is a technical services company specializing in the print industry. Hired for a multi-year contract with the Department of Defense, DLA Document Services to replace legacy software supporting an international print network in over 130 locations. The new system combines off the shelf code and a complex custom payment integration. Our team was responsible for the custom integration, overall project management, training and documentation. - Project Management – Software Product Launch & Post-Launch Support for DLA Document ServicesCreated rollout plan and course curriculum to instruct students on core off the shelf software functions and the custom payment integration. Utilized a layered training approach and maximized student time by conducting role-based training. Organized and delivered over 195 training sessions both in person internationally and over the Internet with more than 2,300 attendees. Coordinated the support process and multiple upgrade or security sub-projects. Responsible for understanding the contract as accepted, account billing, and reporting. - Project Management, internal and other externalCoordinated creation and maintenance of the W2P Finder, a unique website to help print shops find and compare web to print software vendors. Crafted the vendor survey, data collection mechanism, added new listings to the site and managed all vendor interactions. Viewable at http://web2printexperts.com/W2PFinder/Consulted with clients globally on projects ranging from software implementations to print sourcing. Created and implemented a custom project management solution allowing us to manage each project uniquely and with the minimum required effort. Responded to all inbound communications, managed the company blog, created professional YouTube channel. Co-wrote a book with my team, “Make Great Software Decisions: A Guide for Printers,” proceeds donated to EDSF.org. Web2Print Experts company website: http://web2printexperts.com/

Worked From Home

Program Manager/West Coast Sales - Program Manager for NowPrint ASAP, a low cost self-service web to print solution for print shops. Set direction for product offering and managed all accounts. Conducted weekly webinars for customer education and pre-sales. Assumed role of Salesforce Administrator and led project to reinvent use of this tool for the company. Promoted to West Coast Sales Manager and Account Manager. Established formal sales processes for sales team, ensuring metrics were measured properly within Salesforce for dashboards and reporting to the executive team. Worked trade shows and other events internationally, including setup, tear down and logistics for our team’s attendees.Support Team Manager - Analyzed existing process and established a new set of operational processes to ensure all support requests from 300+ international customers were managed with a high level of service and rapid response time. Expanded use of Salesforce to include the entire customer lifecycle and created a customer-facing support portal. Successfully improved support metrics across the board, increasing customer and support team member satisfaction. Managed relationships with our enterprise customers on a weekly basis, working with the executive teams on both sides to ensure client satisfaction.Project Manager - Initially tasked with creating a custom training program for a new enterprise customer, UPS Stores. This included crafting training for employees, customers and support team members supporting the field. Overhauled the NowPrint training and implementation program, including client-facing documentation. Added implementation processes to Salesforce to ensure continuity of client care.

- Center ManagerPromoted to Center Manager after working my way up from an entry level position, working most positions in the center along the way. Managed locations of varying sizes in California and Washington. Responsible for the daily operations of medium sized retail print locations, including managing teams of up to 30 people, creating and managing to a budget and rolling out new initiatives weekly. Consistently effective in this role, taking on stores of larger size and greater challenge. Seen as a leader in the district, with multiple direct reports promoted to Center Manager.- Senior Center ManagerSuccessfully managed a business unit of up to five centers with annual revenue of $5 million and 50+ employees, conducted visits to maintain service levels and held managers accountable. Created and managed to a budget for all centers. Mentored, developed and rewarded teams including other center managers. Lead the task force for new store openings in our district, and worked to create a deep bench of talent for the new management positions. Consistently called upon to lead district management meetings and work with district support team members. Utilized as a resource in other districts to assist their management team with hands-on training and mentoring. - Interim District ManagerAssumed District Manager role for seven months while District Manager was assisting the international group with operational compliance. Handed off leadership of my center to a manager in training and assumed all standard District Manager duties. Directly managed the district support team and the Senior Center Managers in our district, center visits, audit compliance, and business reviews with upper management. Increased district customer support metrics and on-boarded three new district support team members.

Worked From Home

- Project ManagerHired at a startup OEM software company developing an electronic file submission application customized for multiple business partners. Worked with a team to create and deploy a nationwide pilot program. Traveled with partners on sales calls to serve as subject matter expert and advocate when presenting solution to our partners’ customers. Partnered with Product Development and participated in use case study to create new product offerings.- Training Manager, Customer Support ManagerDeveloped content and created revenue-generating online training program. Facilitated online, phone-based and live training for clients. Formalized and documented all aspects of the customer care process and managed the team, supporting multiple nation-wide accounts.