Brian Fertig Email & Phone Number

Lynchburg, VA, US

Lynchburg, VA, US

Amsterdam, Noord-Holland, NL

• In this role, I have been at the forefront of leading security transformations across the North American region, with a strong focus on the Service and Solutions Delivery group. My work involves architecting and.
• I spearheaded the system development lifecycle, overseeing everything from initial requirements analysis to full-scale implementation, ensuring seamless integration and functionality of complex systems.
• My efforts were instrumental in designing and developing robust network infrastructures, including Windows, Linux, and virtualized environments, which supported scalable and resilient operations, ultimately leading to.
• I successfully cut issue resolution time by over 90% and reduced hospital downtime from four hours to 30 minutes by creating an environment that centralized configuration data.
• By developing a KPI analytics application for 4.7k employees, I increased KPI scores by 20 points, optimizing productivity and cycle times for part returns.
• I improved support efficiency for over 2k users by consolidating resources into a unified trouble ticketing tool, reducing resolution time by 5 minutes per interaction.

Amsterdam, Noord-Holland, NL

• While working as an HPM Field Service Engineer, I innovated equipment performance testing and customer demonstrations to ensure optimal operation and elevate customer satisfaction. My hands-on approach to performance.
• I streamlined administrative processes by managing customer service logs and internal service records, which enhanced data accuracy and accessibility for onsite reference.
• My diagnostic accuracy improved by examining faulty equipment, interpreting reports, and analyzing customer complaints, leading to precise diagnoses and resolution of equipment malfunctions.
• I boosted system performance by recommending and implementing design changes, upgrades, and replacements.
• I created a central repository for software distribution, streamlining processes for over 500 employees, and was recognized with the Game Changers award in 2016 for enhancing compliance with FDA regulations.

Atlanta, GA, US

• At Fusion Telecom, I enhanced system security and reliability by ensuring that software and firmware were consistently updated with the latest patches, keeping all systems current and protected. My focus was on.
• I elevated network and data communications by planning and designing robust systems, including cutting-edge conference systems, to support seamless organizational connectivity.
• My work in maintaining documentation for telecommunication systems, equipment inventory, and floor plans improved operational transparency and asset management.
• I provided robust alarm system support through diligent day-to-day monitoring, management, administration, and troubleshooting, ensuring continuous operational security.
• I architected and maintained a reliable telephony network that met the organization's communication needs effectively..

Baltimore, Maryland, US

• In this position, I transformed user requirements into actionable project designs and implementation plans, ensuring alignment with business objectives and user needs. My collaboration with in-house web designers.
• I maintained high-quality standards by thoroughly reviewing and testing installations, ensuring reliable and efficient system operations.
• My consistent updates of software and firmware with the latest patches improved system security and performance, maintaining optimal system functionality.
• I engineered custom networking solutions, including a bespoke dialer system, to meet specific business needs and enhance communication efficiency.
• By installing and supporting advanced IVR applications, I ensured seamless customer interactions and improved operational efficiency.
• I optimized call processing configurations by running and analyzing traffic studies, leading to better call flow management and system performance.

Milpitas, California, US

• Lead the architecture and design of global Voice over IP (VoIP) telecommunication solutions, catering to the needs of multinational organizations across various industries.
• Collaborate closely with stakeholders, including network engineers, product managers, and business leaders, to understand requirements and develop tailored VoIP architectures that align with business goals.
• Analyze existing network infrastructure and identify opportunities for enhancement and optimization to support VoIP services, including scalability, high availability, and quality of service.
• Design end-to-end VoIP solutions, encompassing call routing, session border controllers (SBCs), media gateways, and telephony platforms, while ensuring adherence to industry standards and protocols.
• Provide technical guidance to development teams in the implementation of VoIP solutions, ensuring compliance with architectural principles and best practices.Conduct performance evaluations, capacity planning, and.
• Collaborate with vendors and service providers to evaluate and select VoIP equipment and solutions that meet project requirements and align with cost-effective strategies.

Master Of Science (Ms) Information Technology - Network Management, System, Networking, And Lan/Wan Management/Manager

Associate'S Degree, Firearm Technologies

Bsit-Security, System & Network Security Engineering

As, Network Engineering