Brian Fisk Email & Phone Number

Amsterdam, Nl

As CTO at Tomcat Orange, I am leading a passionate, motivated, and diverse team of engineers with backgrounds in IT Managed Services and DevOps/Reliability Engineering. Together, we are leaping over and then closing the gap between traditional Information Systems Management and agile Continuous Integration/Continuous Deployment. We create and disseminate new methods and technologies to help IT teams efficiently and securely build and manage Technology Infrastructure/Business Services.Our mission is to help technology businesses and teams manage the critical information services in their charge; to achieve more in less time without comprising on security or agility. Our combined efforts create governed, yet adaptive environments supported through our Technology Management Portal and Service Management Staff.Currently, with five main locations around the world, we work on the follow-the-sun principle, ensuring that your IT solutions are covered 24/7, 365 days a year, delivering the best IT services.Our backbone services include Infrastructure Management, Risk Management, Availability Management, 24/7 Service & Security Desk, Security Management, Backup Management, Networking, Hosting Solutions, Storage, and Backup. Find out more at https://tomcatorange.com

Short and long-term engagements with growing businesses where "high-tech" directly impacts revenue, such as in ITSM, robotics, automation, machine learning, and big data. My focus is on providing value surrounding Service Strategy, Design, Transition, and Operation.Areas of focus include:-Security, continuity, and compliance-Implementation of ITIL Service Lifecycle-ISO 27001 and similar compliance-Development and governance of policies, processes, procedures, and work instructions. -Cost reduction, budgeting, and roadmap-CRM, ERP, and MRP advisement, planning, and implementation-Advanced problem management-Solutions architecture and project management including:--Cloud virtualization, storage, and networking (Office 365, Azure, and Amazon)--Datacenter virtualization, storage, and networking (VMware, Hyper-V, SAN, fabric, and facilities)--Office telecom, PBX, unified communications, and networkingAchievements included:-Assisted Managed Services Provider with ISO 27001 certification at the organization level, ITIL certification for all service delivery staff, implementation of the ITIL Service Lifecycle, and insourcing of L1/L2 Service Desk/NOC.-Designed and implemented datacenter virtualization environment to support SaaS offerings of a financial management company, utilizing Dell PowerEdge servers and Compellent storage.-Designed and built greenfield IT Infrastructure and processes for a state of the art 40 employee veterinary trauma hospital.Day-to-day responsibilities include:-Developing business and technical strategies to achieve short-term and long-term goals.-Managing employees, vendors, and subcontractors to ensure all services are delivered with the desired and expected results of internal and external customers.-Acquiring new customers and further developing relationships and adding services with current customers.-Managing accounting, legal, and other vendors to model finances, reduce risk, and monitor cashflow.

In today’s interconnected, always on, and mobile world, information is processed by a large variety of hardware and software systems, such as desktop computers, mobile devices, applications, servers, IoT devices, storage systems and more. It is vital to protect all of this against both deliberate and accidental threats while maximizing the utility and value of the supported business services. Add to that the complexity of keeping systems accessible to those who need the information, when they need the information, it is easy to see why proper technology management is such a key aspect to the success of any modern business.Shield IT Service Management provides technology management solutions with a focus on the automation and integration of people, process, and tools. We deliver value to our clients in four key areas:1) Information Technology Engineering and Management2) People, Process, and Tool Coaching for Technology Departments and Providers3) Governed Information Security Prevention and Response for High-Value Data4) Automation and Adoption of DevOps and CI/CD for Agile Software DevelopmentPlease visit us at www.shielditsm.com for more information!

Whippany, Nj, Us

ConnectiveRx is a leading, technology-enabled services company that works strategically with biopharmaceutical manufacturers to help commercialize and maximize the benefits of specialty and branded medications. The company’s services include patient and provider messaging, the design and operation of co-pay, voucher and patient assistance programs, hub services, and the iconic Physicians’ Desk Reference, now known as the Prescribers’ Digital Reference. ConnectiveRx’s wide array of services and innovative approach supports its mission to accelerate speed-to-therapy and improve medication access and adherence to maximize outcomes for manufacturers, healthcare providers, and patients. ConnectiveRx has main campus locations in Whippany, NJ, and Pittsburgh, PA with additional locations in New Jersey, Pennsylvania, Missouri, and California. Due to Careform's amazing growth in size, I recruited a Director to take over the roles of Information Security and Services so that I could focus on maturing our DevOps team, process, and tools to achieve CI/CD for our software pipeline.As the Director of Infrastructure, I was accountable for the successful delivery of information strategies. services, and operations related to our development and production cloud environments. As the leader of the DevOps team, I was responsible for development and performance of the DevOps Engineers and Level 3 Application support staff. By pairing advanced automation concepts, CI/CD tooling, continuous learning, and awesome people, we were able to meet and exceed needs generated by the massive growth of the company. Strategies implemented surrounded AWS, Ansible (Tower), Team City, Octopus Deploy, Cloud Formation, and Hashicorp.

Pittsburgh, Pa, Us

Careform is a fast growing company focused on removing barriers for patients and physicians for specialty pharmaceutical products. Careform is providing a novel approach to an established industry through collaboration, innovation, integrity, and agility.Our passionate group of medical technologists, software engineers, reimbursement experts, and support personnel follow one mission: To speed the delivery of specialty drugs through a seamless journey to providers, payers and patients.As technologists, we know how to use software to solve healthcare challenges by efficiently deploying software to enhance product access. As customer care specialists, we know how to listen to stakeholders, gather insights, and act tenaciously on your behalf.When brought together, this expertise can partner with you to transform the pharmaceutical sector by enhancing provider relationships and simplifying patient access to all specialty medicines.As The Director of Information Services, I am accountable for the successful delivery of information strategies, services, and operations, while ensuring they align and support our business objectives. As the Information Security Officer, I am responsible for the implementation and management of our ISO 27001/27002:2013 based Information Security Management System. By pairing advanced methodologies from my Managed Services background with a cutting edge information tool-set utilizing Artificial Intelligence and Machine Learning, I am helping Careform continue to be a leading innovator in the pharmaceutical sector.Careform in the news:-Ranked 6th fastest growing company in Pittsburgh (second in the health care category) by Pittsburgh Business Times-Tech 50 finalist for Health IT company of the year by the Pittsburgh Technology Council-Pittsburgh's Coolest Offices by Pittsburgh Business Times-ConnectiveRx Acquires Pittsburgh-Based Careform to Further Speed-to-Therapy and Patient Engagement for Specialty Drugs

Pittsburgh, Pa, Us

Iron Gate Technology (IGT) provides value to their customers by stabilizing, enhancing, and supporting the information technology components of their internal and customer-facing business services. Their customers agree that IGT is uniquely different than other technology providers because their values and purpose are focused on four core principles: 1. Listening to the needs of their customers: IGT's customers do not fit into a one-size-fits-all mold so they address their unique needs while guiding them according to best-practices, standards, and compliance requirements. 2. Focus on the user experience: IGT is here to help PEOPLE and they don't quit until expectations are met or exceeded through a friendly and helpful interaction with their staff and systems. 3. Fix the root cause, not just the symptoms: Every incident is an opportunity for IGT to learn how to prevent future incidents or to minimize the impact of incidents that cannot be prevented. 4. Automate low-value and repeatable work: Systematic automaton of processes shortens time to value and allows IGT's resources to focus on providing an exceptional user experience. As CIO of IGT, I was responsible for shaping the long-term strategy and daily operation of the business services and staff that support customer's technology needs. Utilizing best-practices, process automation, and methodologies surrounding ITIL and Agile, IGT rapidly increased the value they provide to their customers as well as growing their market share in IT Service Management.Over the course of a year, I worked closely with the IGT senior management team to implement ITIL processes and advanced IT tools, backed by IT Service Management methodologies. During my time at IGT, revenue doubled while we strengthened the relationships with our rapidly growing customer base.

Monroeville, Pa, Us

Advanticom is an Information Technology Integrator providing ITIL/ITSM as a Service and Managed IT Infrastructure to clients that range from local to multinational businesses with 50 to 5000 employees. I was brought in to assist with the transformation of business operations and company culture to follow the ITIL approach to ITSM.Achievements included:-Implemented core ITIL processes including Incident Management, Problem Management, Request Fulfillment, Service Asset and Configuration Management, Change Management, and Service Level Management.-ISO 27001 certification for the entire organization and ITIL Foundations certification for all staff related to Service Delivery.-Performed hiring, technology selection/implementation, and process development to insource a 24x7 Level/Tier 1+2 NOC/Service Desk which was previously outsourced.-Created a company-wide Knowledge Management System for documentation and training on processes, technology standards, and customer service manuals using Atlassian Confluence and Microsoft SharePoint.-Evaluated, implemented, and increased value from MSP and security tools including ConnectWise, Labtech, Microsoft Systems Center, PRTG, Auvik, Solarwinds, ManageEngine, Splunk, Tenable Nessus, Dell SecureWorks (including Red Cloak and Carbon Black), OpenDNS, and Appneta. Day-to-day responsibilities included:-Ensuring that risks were identified, communicated, and mitigated throughout service delivery.-Planning profitability and analyzing the service pipeline according to best practices and revenue goals while maintaining exceptional levels of customer satisfaction.-Managing all Level/Tier 3+ engineering staff with a focus on capacity, growth, and performance. -Ensuring Continual Service Improvement through creating, maintaining, and enforcing standards/procedures for exceptional service delivery.

Toronto, On, Ca

From Pittsburgh’s Liberty Ave to New York’s Wall Street, Apogee has been providing Outsourced IT for over 25 years in 22 states, maintaining customer infrastructure consisting of 650+ servers and 4000+ workstations. When PCNS was sold to a private equity firm, myself and the new CEO were the first new hires for the business. Although I was not hired for a specific role, I was brought on to assist the company's transition post-acquisition.Achievements included:-Created, staffed, and managed the Technical Account Management/Virtual CIO business function which worked with customer executive teams to identify, design, and monitor their IT short and long-term strategies.-Improved quality, consistency, and throughput of service design functions which ensured the consistent and effective design of new or changed IT services provided to customers, such as new cloud offerings from Office 365 and Azure.-Worked with business function leads to redesign the customer onboarding processes, resulting in quicker onboarding, reduced staff requirements, and lower post-onboarding tickets.-Brought in over $1 mil of additional revenue through new customer acquisition and current customer roadmap development.Day-to-day responsibilities included:-Working with Project Coordinators to monitor and analyze the service backlog, break down complex projects into tasks, and delegate work to lowest skill level required.-Providing Technical Account Management to protect and grow revenue streams from existing customers.-Delivering technology vision linked to strategic and tactical planning.-Engineering technology solutions for customers based on risk, value, cost and impact.-Organizing fragmented procedures and automation tools into scalable and efficient business processes.

Pittsburgh, Pa, Us

FiskIT services provided information technology design and management solutions to customers including the Pittsburgh Technology Council. I created Fisk IT to provide a new income source for myself and other members of the Seegrid IT team who were laid off during Chapter 11 restructuring.Achievements included:-Kept founding promises of providing Seegrid reliable IT while they restructured and provided an income source for former Seegrid IT staff.-Earned the business of the Pittsburgh Technology Council, managing their IT infrastructure and supporting their business operations and goals.-Implemented a monitoring, management, and backup solution for a production environment of over 100 virtual SQL and web servers providing SaaS.-Designed, implemented, and supported network infrastructure for a new 60,000 sq ft office supporting over 100 employees.Day-to-day responsibilities included:-Developing business and technical strategies to achieve short-term and long-term goals.-Managing staff, subcontractors, and vendors to ensure all services are delivered with the desired and expected result.-Acquiring new customers and further development relationships and services with current customers.-Managing accounting, legal, and other vendors to forecast finances, reduce risk, and monitor cashflow.

Pittsburgh, Pa, Us

Seegrid Vision enables ordinary vehicles to see the world just like humans do and allows vision guided vehicles (VGVs) unparalleled capacity for autonomous navigation. I was brought on in the early days to help commercialize the fourteen employee offshoot from Carnegie Melon. Over the four years working at Seegrid, we grew to over eighty-five employees operating in multiple countries.Achievements included:-Created greenfield infrastructure comprising of virtual host clusters, blade servers, and SAN storage, that scaled with the business from 14 to over 85 employees.-Implemented core business IT services such as centralized authentication and access control through Active Directory as well as unified communications with Microsoft Exchange and Asterisk VoIP PBX.-Built on-premise datacenter with fully redundant network infrastructure, power and backup, HVAC, and multihomed Internet connections using BGP routing.-Created a Disaster Recovery site in Massachusetts where all data from Pittsburgh was replicated to for backup and business continuity.-Built secure connectivity and communications between robots fielded at customer locations and Seegrid's datacenter for log collection, remote support, and performance tracking.-Oversaw all aspects of design, construction, and move to a 80,000 sq ft corporate headquarters housing manufacturing, R&D, and office staff. Day-to-day responsibilities included:-Aligning IT objectives and programs with enterprise objectives and strategies.-Documenting and improving business processes through electronic work-flows, databases and database front-ends such as SharePoint Server.-Managing all components of Information Technology such as telecom, systems, and network infrastructure.-Administering line of business applications including CRM, ERP/MRP, Exchange, and SQL.-Assisting with product design and engineering related to Information Technology.

Eden Prairie, Mn, Us

As one of the first to market Wireless Internet Services Providers, Getwireless.net built and maintained the largest Outdoor WiFi implementation in Pennsylvania. When Fisk IS was sold to Getwireless, I stayed on with Getwireless to oversee the integration of Fisk IS infrastructure and customer base.Achievements included:-Integrated Fisk IS infrastructure and customer base with Getwireless, LLC.-Built the business services training program which helped us grow further into commercial accounts.Day-to-day responsibilities included:-Acquiring new business service customers.-Expanding company geographical footprint through identification and setup of additional radio tower sites.-Developing business and technical growth strategies aligned around B2B technology services.-Evaluating and developing policies and procedures for daily operations and project management.-Recruited and Managed technical work force of helpdesk and field technicians, including seasonal staff.

Fisk Internet Services was created to provide high-bandwidth business class Internet access to customers who required absolute uptime and performance. We utilized a mixture of Fiber and outdoor Wireless to provide Internet access to our customers which included Penn State Athletics. In addition to being the 3rd party Internet Provider to Penn State Athletics, Fisk IS also managed all Information Technology for the State College Spikes and Altoona Curve baseball parks/teams, the AA and AAA affiliates of the Pittsburgh Pirates at the time.Achievements included:-Was selected to provide Internet access for non-university guests of Penn State Athletics across all PSU athletics facilities including Beaver Stadium.-Partnered with Nortel Networks to build the largest outdoor wi-fi installation in the country at the time which covered 100,000+ seats and acres of tailgating parking lots.-Successfully positioned and sold the company within 3 years of operations.Day-to-day responsibilities included:-Developing business and technical strategies to achieve short-term and long-term goals.-Support the sales staff with new customer acquisition.-Overseeing all business activities to ensure desired results are achieved.-Planning and expansion of infrastructure and facilities.

Eden Prairie, Mn, Us

As one of the first to market Wireless Internet Services Providers, Getwireless.net built and maintained the largest Outdoor WiFi implementation in Pennsylvania. After SMG closed its doors, I went back to Getwireless to continue to grow the business. We further expanded our geographical footprint and grew both organically and through acquisition.Achievements included:-Performed due diligence and integrated the infrastructure and clients of a local competitor with 1500 residential users.-Created customer management, project management, service usage and billing systems (PHP and mySQL).-Overhauled network infrastructure to improve speed, efficiency and security and created a turn-key expansion system using VLANs, OSPF and BGP.-Implemented WAN QoS and traffic management solution to manage all communications and bandwidth in and out of the ISP.Day-to-day responsibilities included:-Ensuring all systems and services meet SLA objectives.-Maintaining and growing customer satisfaction surrounding the performance of services.-Management of support department staff.-Technical training of support staff on network operations and troubleshooting.-Installation and maintenance of licensed and unlicensed outdoor wireless networks.

Strategic Management Group was an early pioneer in digital simulation training solutions for fortune 500 companies. Clients included GlaxoSmithKline, GE, IBM, Wyeth and Sprint. At SMG, I was exposed to corporate IT where I helped support business functions for thirteen offices, three of which were in Europe.Achievements included:-Established a private and redundant corporate network between all domestic and international offices via Frame Relay and VPN.-Migrated all firewall, gateway AV, and IDS solutions from software solutions to Cisco PIX firewalls.-Planned and coordinated IT related aspects of construction for our new office in State College including an in-house datacenter, building-wide UPS, physical wiring, and telecom.-Designed the IT team intranet (PHP/mySQL) for purchase requests, asset tracking, configuration documentation, and infrastructure monitoring.-Coordinated and supported PBX replacements in multiple offices supporting over 500 phones.Day-to-day responsibilities included:-Operation and support of all edge network components including ISP, WAN, VPN, routing, firewall, and security.-Support of network services such as AD, DHCP, DNS, WINS, file sharing, virus protection and other specialized services supporting line of business applications.-Operation and support of the Microsoft Exchange 5.5 environment.-Helpdesk for all end-user devices (NT, 2000, and XP) and servers (2000) for the State College office.

Eden Prairie, Mn, Us

Getwireless (Lazerlink Internet Services at the time) was an ISP who's Internet services included residential dialup and business ISDN, Frame Relay, and T1. During my time there, cable internet service was displacing our dialup customer base. Using one of the first wifi outdoor radios available, I built a proof of concept wireless Internet delivery system for our business park. The proof of concept worked and we went into growth mode as one of the first wireless ISPs in the country. The company continued to grow and rebranded as Getwirless.net in early 2000.Achievements included:-Researched and developed an outdoor and long-range wireless Internet delivery system-Built the production wireless Internet delivery system and transitioned our primary revenue source from dying dialup to growing high-speed wireless.-Relocated all infrastructure to new a datacenter by first the first CLEC in the area which providing unmatched access to fiber and telecommunication services in the area.Day-to-day responsibilities included:-Engineering and support of network infrastructure.-Administration of web clusters and related infrastructure.-Administration of UNIX servers and services such as Apache, PHP, mySQL, DNS, POP, SMTP, radius, and FTP.

Data Network Associates was a Managed Service Provider who provided services for small businesses in State College PA. Support services included WAN, LAN, Windows Server, and line of business application support. At DNA, I was one of four technicians who would support our customers onsite with all IT related challenges.Day-to-day responsibilities included:-Administration of UNIX servers and services such as web, FTP, IP, gateway, samba, and netatalk.-Design and implementation of LAN Networks.-Administration of Windows NT Servers.-Configuration and repair of Windows 9x, NT, 3.x workstations.